知识管理模型PPT文件格式下载.ppt

知识管理模型PPT文件格式下载.ppt

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KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoChrisPaladinoMarch11,2002March11,2002（703）947-2394（703）947-KnowledgeTechnologies2002KnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKnowledgeSpiralAccentureKMModelKMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?

@#@Whichpeopleneedtobeempoweredtocontributetherightknowledge?

@#@Areprioritiesalignedwithmeasurements?

@#@Aretherightprocessesinplaceto-capture,refine,andcreateknowledge-disseminate,share,andapplyknowledgetodeliverbusinessvalue?

@#@Whattoolsarecurrentlyinplace?

@#@Whattoolsareneededtoenabletheenvironment?

@#@Howdoyoufillthegap?

@#@WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?

@#@Whichknowledgeaddsthemostvalue?

@#@Whatarethehighestpriorityinitiatives?

@#@AlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirAlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.knowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcessAccenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:

@#@OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeAccentureKMModelWorkModelsWorkModelsWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrulesImprovisationalworkHighlyreliantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characterizedbystarculturesRoutineInterpretation/JudgmentComplexityofWorkLevelofInterdependenceCollaborationIndividualActorsKnowledgeworkers*AonesizefitsallapproachtodevelopingaknowledgemanagementsystemwillnotworkAccenture,2002TopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsImplementationFrameworkProcessesTools/ServicesKnowledgeEnvironmentArchitectureInfrastructureGlobalWANOfficePlatformDocumentManagementMessagingInternetDatabasePlatformContentRolesSearchProfileLinkManagementKnowledgeMiningVisualControlsPortalAbstractorsRouting/WorkflowCollaborationContributeAccessControlCreationFeedbackCommunityManagementArchive/DeleteActivityMonitoringAgingCommunityMemberExpertContentManagerKnowledgeTechnologistKnowledgeSponsorKnowledgeIntegratorSynthesizeValidateValuationLANTranslatorsSecurityAlertsInformationInterfacesCommunication&@#@CollaborationKnowledgeMapsDirectoriesAttachmentsInternal/ExternalInfoKnowledgeBasesChangeEnablementProgramManagementDevelopmentOperation/AdministrationSynthesizedKnowledgeDiscussionsCommunity/HomePagesBestPracticesCustomerManagementResearch&@#@DevelopmentIndividual&@#@OrganizationalLearningApplicationsTopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsSuccessFactorsExecutivesponsorshipwillbeessentialtoestablishingthisknowledgesharingenvironment.Theculturalchangesnecessarytoshifttoasharingenvironmentmustbeactivelysupportedandfosteredthroughouttheorganizationbyexecutiveteam.NavigationEnablementBusinessOwner-shipExecutiveLeadershipUsersunderstandingandcommitmenttousetheknowledgeenvironment.Acriticalmassofuserswhoarewillingtoshare,contribute,andusewhatisavailablemustbeestablishedforthepotentialoftheenvironmenttoberealized.Technicalinfrastructuremustsupportsharingfrombothacostandarchitecturalstandpoint.Ongoingtrainingandsupportwillbenecessarytobothestablishthecriticalmassofusersandtoensurethecontinuedunderstandingandeffectiveuseoftheenvironmentasitevolves.Motivationandrewardsystemswillneedtobecreatedtoinspirepeopletocontributetoandusetheknowledgeenvironment.Integrationofsharingintonormalactivitiessoitdoesntappearasaburden,butratherasanenabler.DetailedPlanningthatincorporatesactivities,schedules,milestones,riskmanagement,andtheappropriatemonitoringandtrackingtoolstosupportsuccess.KnowledgeStrategythatidentifiesthevision,businessgoals,stakeholders,andactivitiestobeaccomplished.QuestionsChrisPaladinoChrisPaladinoMarch11,2002March11,2002（703