安达信做的某公司人力资源评估方案PPT课件下载推荐.ppt

安达信做的某公司人力资源评估方案PPT课件下载推荐.ppt

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CustomerSatisfactionLevelsNCEToday:

Functionbyfunctionanalysis/Strengths&

FutureOpportunities-CompensationAdministration-BenefitsAdministration-Payroll/HRIC-Learning-Workforcerelations-Staffing-SafetyandIndustrialHygiene-DisabilityManagement-FieldServicesHROrganizationModelRecommendations.Page44RecommendedstructureforthefutureRolesandResponsibilitiesSkills,Competencies&

ExperiencerequirementsHRTransitionPlanning.Page60KeySuccessFactorsTransitionPlan:

8QuarterTransitionPlanTimelineKeyProjectDescriptionsAppendix.Page72Product/ServicelocationsinthefutureCorporateCenter/BusinessUnit/SharedServicesmodelDetailedHRTransitionPlan（Excelfile）ExampleServiceLevelAgreementandServiceLevelAgreementDevelopmentApproach10/29/20222ForDiscussionOnly-DoNotDuplicate-DoNotDistributeProjectBackground&

Approach10/29/20223ForDiscussionOnly-DoNotDuplicate-DoNotDistributeProjectObjectives-Confirmingthe“futurestate”visionforNCEsHumanResourcesorganization,-ConductingacurrentstateassessmentoftheHRprocesses,organizationandtechnology,-EvaluatingHRscustomersneedsandperceptionsofcurrentanddesiredservicelevelsandcompetencies,-ConductingabenchmarkingstudybasedonsimilarlysizedHRorganizations,-*DevelopingalistofHRproductsandservicescurrentlyoffered,anddeterminingwithHRleadersthepotentialfuturelocationofHRproductsandservices（CorporateCenter,BusinessUnit,SharedServices）-ConductingagapanalysisbetweenthecurrentHRprocesses,organizationandtechnologyandthefuturemodelofHumanResources,-DevelopingacompetencymodelfortheHumanResourcesgroupthatreflectsthefuturestate,and-Developingatransitionplantoimplementthefuturestatedesignwithinaspecifiedtimeframe.ArthurAndersenwasaskedtoworkwithNCEsHumanResourcesgroupwithaprojecttoassessHRscurrentstateandtodevelopatransitionplanformovingforward.Ourprimaryobjectivesincluded:

*Addedtoouroriginalscope10/29/20224ForDiscussionOnly-DoNotDuplicate-DoNotDistributeTheHumanResourcefunctionsincludedinAssessmentprojectincluded:

CompensationAdministrationBenefitsAdministrationPayroll/HRICLearningWorkforceRelationsStaffingSafetyandIndustrialHygieneDisabilityManagementFieldServicesProjectScopeForDiscussionOnly-DoNotDuplicate-DoNotDistributeProjectAssumptions-TheHRgroupneedstodeliverproductsandservicesthatmeetcustomersneedsincost,qualityandtime.*ThenewNCEbusinessunitstructurewillonlyincreasethisemphasis-ThemigrationofHRintothenewCorporateCenter,BusinessUnit,SharedServicestructureisevolutionary.*ButHRcantwaituntilthedustsettlesandthepictureisclear.Thepicturewillcontinuetochange.*InitiallyallHRfunctionswillbeintheSharedServicesgroup.Beginningverysoon,someHRpersonnel（andassociatedHRresponsibility,productsandservices）willbededicatedtotheBusinessUnits.-Concentrateonwhatisntworkingwell,andfocusonhowtomoveforwardinapositiveway.*Someofourobservationsare“fact-based”,some“experienced-based”*ThegoalistolookforopportunitiestochangeinorderforHRtobetterservecustomers,thendeterminehowtosystematicallyimproveperformance-Learnfromthepast,moveforward*Weveusedpriorwork（i.e.JTeam,KBPI,BusinessPlans,etc.）inouranalysis*Ifthingsarentworking,letssetanewcourse-Analysisisimportantbutimplementationiswhereimprovementoccurs*Identifythe“bigthings”,doenoughanalysistoconfirmtheopportunity,thenmoveforward*Ourteamfocusedonprioritizingissues/opportunitiesandrecommendationsthatcanbeimplementedwithmeasurableresultsOurteamusedsomeimportantassumptionsascontextforourworkthroughouttheproject:

10/29/20226ForDiscussionOnly-DoNotDuplicate-DoNotDistributeWedevelopedouranalysisusingaholisticmodel,lookingatthefollowingquestions:

HRStrategyvDoesHRhaveanappropriatestrategygivenNCEsbusinessstrategy?

vWhatisthebestapproachtoimplementHRsstructureandservicedeliveryobjectives?

PeoplevHowdoesNCEHRscompareasanorganizationtoothersimilarHRorganizations?

vHowshouldHRbeorganizedtobestsupportthebusinessunits?

vWhatskills/competenciesmodelisrequiredinordertoexecuteyourHRstrategy?

BusinessProcessvHowareHRsmanagementandservicedeliveryprocessesworking?

vHowmightourprocessesneedtochangeunderthenewNCEBusinessUnitstructure?

vDoweunderstandourprocessesandaretheysupportcost,qualityandcycletimeimprovements?

TechnologyvIsHRusingavailabletechnologyappropriately?

vArethereothertechno