信息系统维护方案完整版Word下载.docx
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信息系统项目
维护方案
(模板)
一、概述-------------------------------------------------------------------------------------------------------------4
信息系统维护外包的重要意义--------------------------------------------------------------------------4
客户现状---------------------------------------------------------------------------------------------------------5
网络拓扑结构---------------------------------------------------------------------------------------------6
客户需求---------------------------------------------------------------------------------------------------------6
解决方案---------------------------------------------------------------------------------------------------------6
二、服务的维护方法与保障机制-------------------------------------------------------------------------------7
维护方式及流程-----------------------------------------------------------------------------------------------7
维护内容及流程简述--------------------------------------------------------------------------------7
维护服务方式----------------------------------------------------------------------------------------8
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设备每季度定检计划-------------------------------------------------------------------------------10
维护人员安排---------------------------------------------------------------------------------------11
维护人员组织架构---------------------------------------------------------------------------------11
设备维修及更换流程-------------------------------------------------------------------------------12
故障等级划分及服务标准-------------------------------------------------------------------------12
培训计划---------------------------------------------------------------------------------------------14
宕机恢复---------------------------------------------------------------------------------------------14
服务保证及维护标准---------------------------------------------------------------------------------------14
服务保证---------------------------------------------------------------------------------------------14
维护基本内容及标准-------------------------------------------------------------------------------15
项目质量、安全管理---------------------------------------------------------------------------------------21
质量目标及措施------------------------------------------------------------------------------------21
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安全目标及措施------------------------------------------------------------------------------------25
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管理及监督计划---------------------------------------------------------------------------------------------26
维护管理---------------------------------------------------------------------------------------------27
投诉管理---------------------------------------------------------------------------------------------27
会议管理---------------------------------------------------------------------------------------------27
对外服务热线电话---------------------------------------------------------------------------------27
服务监督机制---------------------------------------------------------------------------------------28
三、×
维护设备清单------------------------------------------------------------------------------------------29
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维护设备清单-------------------------------------------------------------------------------------------------29
四、主要维护内容及整体解决方案---------------------------------------------------------------------------31
计算机网络系统的维护------------------------------------------------------------------------------------31
服务器------------------------------------------------------------------------------------------------31
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