服务质量英文自我评价报告.docx
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服务质量英文自我评价报告
服务质量英文自我评价报告
服务质量英文自我评价报告篇一
AsawaitereverydayIhavetofacealargenumberofguests,theimpactoflarge,sotheserviceworktopayspecialattentiontoetiquette,totheguestsleftagoodimpression.Hereismyself-identificationasawaiter.Firstofall,astheexternalimageofthetotalstationservicestaff,Idressneat,notmakeup,donotwearexpensiveornaments,payattentiontopersonalhygiene,Jichibeforeworkhasastrongtasteoffoodstimulation.Standingintheservice,alwaysfullofenergy,greetguestswithasmile,activeenthusiasm.
Haveprofessionalism,donotleavetheworkplacetodoprivatematters.WorkinghoursIdonotchatwithothers,donotignoretheguests.Inanycase,donotdisputewiththeguests,theuseofcivilizedandpolitelanguage,notridiculed,satiricalguests,notvulgarlanguage,rudebehavior.Second,Iamintheattitudeofserviceattitudeenthusiasticandsincere.Whenguestscomplainedaboutservicedissatisfaction,Ipatientlylisten,sincerelyaccept,donotinterrupttheguestsoftheconversation,nottoignore,sincereapologytotheguests,andimmediatelyproceedtosolvetheproblem.Sothatallguestsaretreatedequally,enthusiasticservice.
IdoInsider,100askpatiently.Answerquestionsconciseandclear,accurate,articulate.Thelocationofthevarioushotels,servicetime,avarietyoffacilitiessuchasthehelm,donot"may","may","probably"andothervaguewordstoanswerguestinformation.IwaskindenoughtobeagoodcounselorwhenIaskedtheguests.Iamalsofamiliarwithotherlocalserviceindustries,suchastouristattractions,round-triproutes,transportation,shoppingandotherrelevantinformation,soastoprovideservicestoguestsatanytime,toavoidaskingquestions.
Intheguestsencounterdifficulties,Itrymybesttodoeverythingtohelp,neverrefusedforanyreason,suchastheguestsonbehalfofthesizeofitemssuchasrepairs.Ifyoucannotmeettherequirementsoftheguests,Iapologizetotheguestsinatimelymanner,inordertoforgive,notfreetocompilereasons,prevaricationprevarication.Ipromisetodothingsinthepromiseoftheguests,notnegligence,orevenforgotten.
Gueststocheckoutthetotalstation,Iamenthusiasticattitude,applyquicklyandaccurately,soasnottodelaythegueststime.Checkthesituationonthespot,themoneyfacetofacesettlement.Checkouttheguestsshouldbecompletedtothank,andwelcomegueststovisitagain.BecauseIknowtheappropriatefarewell,youcanimpressthegueststoattractguestscomeback.
服务质量英文自我评价报告篇二
IJuly20,20xx-October31,2018toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguest's"satisfaction."Guestsinthebuyer'smarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotel'snervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotel'smainbusinesssector,butthehotel'smarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.
1,toimprovecommunicationskills:
Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel'soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesandevenhigher,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.
2,emergencyresponsecapacitytoimprove:
workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydayto