剑桥商务英语中级习题集.docx
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剑桥商务英语中级习题集
目录
BEC中级参考答案2
TEST12
TEST23
TEST35
TEST47
TEST59
TEST612
TEST715
TEST818
TEST920
TEST1024
TEST1127
TEST1230
商务英语中级习题集2010版
参考答案
TEST1
READING
PARTONE
1
2
3
4
5
6
7
C
A
B
D
A
B
C
PARTTWO
8
9
10
11
12
D
C
E
B
F
PARTTHREE
13
14
15
16
17
18
D
A
C
B
B
C
PARTFOUR
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
B
A
D
A
C
C
D
A
B
C
D
B
C
B
B
PARTFIVE
34ITSELF35IN36CORRECT37WHILE
38SEEN39FROM40CORRECT41THOSE
42FOR43WITH44THAT45CORRECT
WRITING
PARTONESampleA
To:
P.Jones
From:
LuisaGambon
Date:
21November2002
Subject:
Lateness
MrJones,
Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m..inmyoffice.
Thankyou
Band5
Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.
SampleB
To:
P.Jones
From:
Manager
Date:
21November2002
Subject:
Lateness
Hi,Jones
Nowadaysyouarriveslateforworkveryoften.Ifeelyoumayhaveparticularreasonsforit.Butifyoukeepgoingyourlateness,otherstaffintheofficemaybelatelikeyou.I’mworryingaboutit.Howaboutconsideringofbeingmorepunctual?
Thanks!
Band3
Allthecontentpointsarecovered,thoughattimestheregisterisnotalwaysentirelysuccessful.Thereisevidenceofanadequaterangeofstructuresandvocabularyforthislevel,butwithsomenon-impedingerrors.
PARTTWOSampleC
Reportoncustomercomplaints
INTRODUCTION
Thisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.
FIELDINGS
Thecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem’sbreakdown.
InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.
ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:
Firstlythecompanyreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.
Secondlythetimetakentodeliveristoohigh,butthecompanyhasplannedtorecruitnewagents.
Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.
CONCLUSIONS
Atthemomentallcustomersaren’tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.
Band4
Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganized,usingheadingsandotherdiscoursemarkers.
SampleD
CustomerComplaintsReports
（2002Jan-Mar）
Background
-NumberofcustomerscomplainsreceivedshowedveryhighpointsinFebruary
-ItbecamelesshalfthanFebruary’sinMarch.
Analysis
-ThebreakdownofcomputersysteminFebruaryleadtoalotofcomplaints.
-Ontheotherhandtheintroductionofimprovedordersystemdecreasetheamount.
-FewerincorrectorderdeliveredinMarch.Itresultinfewcomplaints.
-Morethanhalfofcomplaintsarebecauseoflatedeliver.
-Unsatisfactoryproductquality’scomplaintsshowed28%ofall.
Recommendation
-Toimprovedeliverysystemisimportant,itleadsthedecreaseofcomplaints.Itshouldbeimproved.
-Toreducepoorqualityproduct.Productsshouldbecheackbeforeshipping.
Band2
Theorganizationofthereportisreasonable,asistheregisterandformat.However,notallcontentpointsareadequatelyaddressed,alimitedrangeoflanguageisused,andtherearesomedistractingerror.
LISTENING
PARTONE
1JAYE2CUSTOMERSERVICES
3OFFICEASSISTANNT4457.60
5EUROPEHOLIDAYS6BUSINESSCARDS
7MARKETINGEXECUTIVES8（THE）（COMPANY）LOGO
9INFORMATIONPACK10PARKHOTEL
11FRONTHOTEL12NEWDESIGNS
PARTTWO
13
14
15
16
17
18
19
20
21
22
E
B
G
F
A
C
G
H
E
B
PARTTHREE
23
24
25
26
27
28
29
30
B
B
C
A
C
B
A
C
TEST2
READING
PARTONE
1
2
3
4
5
6
7
B
C
A
D
D
B
C
PARTTWO
8
9
10
11
12
C
B
E
A
D
PARTTHREE
13
14
15
16
17
18
D
C
A
A
C
B
PARTFOUR
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
D
D
A
C
A
C
B
A
A
D
C
A
C
D
B
PARTFIVE
34THAT35CORRECT36ONLY37SO
38CORRECT39THE40HOW41CORRECT
42OUT43CORRECT44WILL45BE
WRITING
PARTONESampleA
To:
AllStaff
From:
ManagingDirector
Date:
7December
Subject:
Staffreward
Iwouldliketothankyouforthecontributioninincreasingthecompany’sprofit.Theprofitincreasedduetoveryhardworkandlongworkinghours.EachofthestaffwillreceiveanenvelopewitharewardonTuesday.TherewardisatriptoHawaii,andIhopethatthiswillbetheperfectreward.Enjoy!
Thankyou
Band4
Allpointsareadequatelycoveredanddeveloped.Thereisanadequaterangeoflanguage,thoughwithsomerepetition.
SampleB
To:
AllStaff
From:
PaulBlake
Date:
7December2002
Subject:
Staffreward
Iamverypleasedtotelleverybodythatourcompanywasmakeagreatprofitinthisyear.Thankaloteverybody’scontributionforthecompany.Duetoworkhard,themanagementdecidedthateverybodywouldgettheopportunitytoaddthesalaryandpaidholiday.
Band2
Allthecontentpointsareaddressed,althoughpoorcontrolofbasicstructures,e.g.‘wasmake’,‘opportunitytoaddthesalary’,obscurethemessageattimes.
PARTTWOSampleC
Introduction.
Thepurposeofthisreportistoassessandrecommendataxifirmthatwillbecomeourregulartransporter.Wewillneedthemespeciallyduringnextyeartradefairandconferences.Therearetwofirmstoassess.
Findings:
AsregardstoTelecarswehaveagoodreferencesonthem.Itisveryexperiencedtraditionalfirmandisalsoveryreliable.Theyprovide24-hoursservicethatisusefulduringnightmeetingsandnegotiations.StreetlightCabsisbrandnewcompanyandtherearenoreferencesonthem.Buttheyprovidelongdistancerouteswhichweuseveryoftenandtheyarealsocheaper.Ontheotherhandtheydon’thavewebpageandsointernetbookingisn’tavailable.
Conclusion:
IrecommendtochooseTelecarsbecauseoftheirreliability,longtraditionandwelltrainedstaff.
Band4
Allthecontentpointsarecoveredandarewellorganized.Therangeoflanguageisgood,andthoughsomeerrorsoccur,thesedonotobscurethemessage.Theregisterisappropriate.
SampleD
From:
TheGeneralManager
To:
Thelinemanager
THEPROPOSAL
Inordertohaveataxifirmthatitcoulduseonaregularbasesforourstaffandclients,weshouldchoosethebetterone.Thethingsfollowingbelowaremyproposal.IntheadvertisementofTELECARS,itgavesdetails.It’sagoodreference.Thethreedetailsareusefulforus.Weneedthe24-hourservice,becauseourcompanyisrunnedforwholeday,andweneedmeettheclientsatanytime.
Comparedwiththeotherone,IthinktheoneofSTREETLIGHTCABSisnotwell.It’sanewcompanyandithasnotanyreferences.Thedistanceisimportantforusbecauseweareintheurban.Ifnodistanceistoofar,itnotgoodforourbusiness.Anditalsohasnointernetbooking.SoIthinktheadvertisementofTELECARSfitsforourrequires.
Band2
Anattemptismadetoaddressallthelanguagepoints,butthisisnotalwayssuccessful.Generallytherangeoflanguageisfairlylimitedandbasicerroroccur.
LISTENING
PARTONE
1TAKINGMINUTES213（TH）OCTOBER
3CERTIFICATE4CUSTOMERSERVICE
5WORLDNET/WORLDNET6OUTSIDELINES
7TRANSFERCALLS8（THE）EQUIPMENT
9TRADEFAIR10AFTERLUNCH
11REVISEDBUDGETS12HEADOFFICE
PARTTWO
13
14
15
16
17
18
19
20
21
22
H
E
F
A
D
G
E
C
B
H
PARTTHREE
23
24
25
26
27
28
29
30
C
A
A
C
A
C
B
B
TEST3
READING
PARTONE
1
2
3
4
5
6
7
C
D
A
B
A
B
C
PARTTWO
8
9
10
11
12
D
F
C
E
A
PARTTHREE
13
14
15
16
17
18
D
B
C
A
B
C
PARTFOUR
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
D
C
A
C
D
C
A
C
A
B
D
A
A
B
B
PARTFIVE
34TOO35CORRECT36RESULTS37BY
38CORRECT39SO40CONCERNING41CORRECT
42ONES43THAT44ABOUT45CORRECT
WRITING
PARTONESampleA
Dearcolleagues,
AsIadvicedyouinourlastmeeting,therewillbeavisitfromhealthandsafetyinspectorsonMonday,1stAprilfrom9a.m.until15p.m.Theinspectionisnecessaryforourqualitymanagementcertificate.
Pleasebepreparedfortheinspectionbytellingthestafftotidyuptheirworkplace.
Regards
Band5
Allthecontentpointsaresuccessfullyaddressed,withacontrolled,naturaluseoflanguage,andevidenceofawiderangeofvocabularyandstructure.
SampleB
Itwasdecidedthathealthandsafetyinspectorswouldvisitourfactorytoseehowitisworking.Thereasonofthisinspectionisforourstaff’ssafetyandhealth.Itisassumedtotakeaboutaweek.Weareexpectedtogivethemacertainrighttoinspectthem.
Band3
Theemailisreasonablyorganizedandtherangeofvocabularyandstructureisadequate.However,thethirdcontentpointisnotclearlyaddressed.
PARTTWOSampleC
Reportonefficiencyofdifferentadvertisingmethods
Introduction
ThisreportaimstoevaluatedifferentadvertisingmethodsNorleciscurrentlyusing.
Findings
Thekeyfindingsaresummerisedbellow.
Directmailstocus
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