英文导游资格证考试导游实务口试四十道题英文版_精品文档Word下载.doc

英文导游资格证考试导游实务口试四十道题英文版_精品文档Word下载.doc

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c.soundability较强的能力

d.proficientskills较高的技能

e.healthybody健康的身体

f.decentappearance端庄的仪表

第二题 

导游人员的基本职责是什么？

Listthebasictasksofatourguide.

（1）Arrangetheitinerary（路线）ofvisitsandsightseeingaccordingtothecontract（合同）signedbetweenthetravelagencyandthetourists.

（2）GuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.

（3）Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.

（4）Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.

（5）Reporttourists’opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.

第三题 

导游员应该怎样熟悉接待计划？

Howdoesatourguidegettoknowareceptionplan?

（1）Thetouristgroupsurvey（旅游团概况）:

1.客源地thenameofthetravelagencythatorganizesthegroupinitssourceorigin,nationalities,languages,nameofthetourleader；

2.组团社nameofthetravelagency,nameandcell-phonenumberofnationalguides；

3.旅游团name,numberandstandardoffeesofthetouristgroup.

（2）Members’situationofthetouristgroup（旅游团成员情况）:

thetotalnumber人数,names,sex性别,occupations职业andreligions宗教信仰.

（3）Travelingrouteandthetransportation（旅游路线和交通工具）:

thewholerouteofthisgroup全程路线,placesofdepartingandentering出入境地点,transportation交通工具andsoon.Thenumber,timeandplaceofthevehiclestheyusewhilethetouristsarearrivingandleaving.抵离本地时所乘交通工具的班次、时间和地点。

（4）Ticketsoftransportation（交通票据情况）:

whethertheticketshavebeenreservedaccordingtoplan?

Isthereanychanges?

Ifthereis,whatisthenewsituation?

Whethertherearebackroundtriptickets;

domesticsection（国内段）ofinternationaltickets?

TheticketforenteringintooroutofthecountryisticketofOKorticketofOPEN.

（5）Specialrequirementandprecautions（特殊要求和注意事项）:

Whetherthereisaspecialrequirement?

Whetherneedsomedirectorconcernedtoreceive,meetorinvitetohaveadinner?

Whetheramongthetouriststherearetheold,weak,sickanddisabledneedingtobeespeciallylookedafter.

（6）Whetheritisneededtohandlecertificatesaheadoftime?

（是否需要提前办理证件）Whetherthereareareasorcitiesthatneedthetouriststohandlethepass?

Ifneeded,doitaheadoftime.

第四题 

上团前导游员应当做好哪些准备工作？

Listthebasicpreparationsmadebyaguidebeforeleadingatourgroup.

（1）Befamiliarwiththereceptionprogram.熟悉接待计划

（2）Confirmdetailsoftransportation,accommodationandluggagedeliverybeforethegrouparrives.落实接待事宜

（3）Bringallnecessaryitemsincludingdocumentation-tourguidecertificateandprofessionalratingcared----localtravelscheduleandthetourguidebanner.做好物质准备

（4）Besuretohaveanduseprofessionallanguageskillsandknowledge.语言和知识准备

（5）Betidy,friendlyandgoodmannered.形象准备

（6）Haveapositiveattitudeandbepreparedtofacecomplaintsfromtourists.心理准备

第五题 

旅游团抵达前导游员应当做好哪些工作？

Whatshouldthetourguidesdobeforethearrivingofthetouristgroup?

（1）Confirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:

Askclearaccuratetimewiththeinformationofficeoftheairports,trainstationsquay（码头）beforesettingout.

（2）Fixthetimeandplacewiththetourbusdriver:

guaranteetoarrivehalfanhourinadvance;

Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;

Afterreachingthestationfixtheparkingplace.

（3）Checktherightarrivingtimeofthetouristgrouponcemore:

arriveattheairport,stationorquayaheadoftime.

（4）Getintouchwiththeporter（行李员）:

Notifytheplacethattheluggageissentto,andfixtheparkingplacewiththeluggagevan（行李车）driver.

（5）Receivethetouristgroupwithsignsormeetingboardsatthestation:

meetthetouristatastriking（突出的）positionatthestationexit,indicate（标明）groupnameandnumber,leader’snameornationalguide’snameornameoftouristonthemeetingboard.

第六题 

旅游团抵达后导游员应当做好哪些工作？

Whatshouldthetourguidedowhenthetouristgrouparrives?

1.Lookforthetouristgroupatastrikingpositionatthestationexit,confirmtheinformationofthetouristgrouptoensurereceivingtherightgroup.

2.Checkoutthenumberoftourists:

Iftherearemoreorlessthantheplannedpersons,theguideshouldcontactreceptionagencyintimesuckasappearing,

3.Counttheluggagecollectively集中清点行李:

Andtheleader,accompan