信息时代的管理信息系统Chap_002.ppt
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Chapter7EnterpriseInfrastructure,Metrics,andBusinessContinuityPlanning:
BuildingandSustainingtheDynamicEnterprise,Copyright2010bytheMcGraw-HillCompanies,Inc.Allrightsreserved.,McGraw-Hill/Irwin,STUDENTLEARNINGOUTCOMES,Describehowaservice-orientedarchitecturecanbeusedasaphilosophicalapproachtohelptheorganizationofthefuture.Defineanddescribethevarioushardwareandsoftwareinfrastructureconsiderations.CompareandcontrastcommonlyusedmetricsforassessingthesuccessofITsystems.Describebusinesscontinuityplanning(BCP)anditsphases,7-2,STATEOFCALIFORNIADIGSITSELFOUTOFATECHNOLOGYHOLE,CaliforniasGovernorArnoldSchwarzeneggerwantsthestateofbean“elite”informationtechnologyorganizationThatsachallengingtaskforagovernmententityTeriTakai,thefirststatewideCIO,hasherworkcutoutforher,7-3,STATEOFCALIFORNIADIGSITSELFOUTOFATECHNOLOGYHOLE,IntegrateITstrategiesacross144stateagenciesanddepartmentsBreakdowntraditionalsilosamongthosedepartmentsandagenciesReevaluatethestatescurrentprojectlist,whichincludessomeprojectsthatwilltake10yearstocompletePlanningfortheretirementof50%(5,000)ofthestatesITworkforce,7-4,STATEOFCALIFORNIADIGSITSELFOUTOFATECHNOLOGYHOLE,Whatsortofcomputer-basedinteractionshaveyouhadwithyourlocal,county,orstategovernment?
Inwhatway(s)didtechnologysupportorhinderthoseinteractions?
Whydogovernmententitiesseemtolagbehindtheprivatesectorintheuseoftechnology?
7-5,CHAPTERORGANIZATION,Introduction:
SoALearningoutcome#1HardwareandSoftwareInfrastructureLearningoutcome#2ITSuccessMetricsLearningoutcome#3BusinessContinuityPlanningLearningOutcome#4,7-6,INTRODUCTION:
SoA,IntroducedSoAinChapter6Service-orientedarchitecture(SoA)-perspectivethatfocusesonthedevelopment,use,andreuseofsmallself-containedblocksofcode(calledservices)tomeetallapplicationsoftwareneedsSoftwarecodeisnotdevelopedsolelyforasingleapplicationRatherservicesarebuiltthatcanbeusedandreusedacrossallapplications,7-7,INTRODUCTION:
SoA,CanextendSoAtotheentireorganizationAnSoAorganizationwouldbeLeanandagileusingresourcesinthebestwayProactiveinaddressingchangesinthemarketQuicktorespondandadapttoadvancesintechnologyTransformationalinitsprocesses,structureandHRinitiativestomatchachanginganddynamicworkforce,7-8,INTRODUCTION:
SoA,SoAfocusedspecificallyonITCustomersEndusersSoftwaredevelopmentInformationneedsHardwarerequirements,7-9,INTRODUCTION:
SoA,Customersshouldbeableto“plugandplay”intoyourorganizationandhavethesamepleasurableexperienceregardlessofthechannel,7-10,INTRODUCTION:
SoA,Endusersshouldhaveaccesstowhateverinformationandsoftwaretheyneedregardlessofwherethey(theendusers)are,7-11,INTRODUCTION:
SoA,Softwaredevelopmentshouldfocusonreusablecomponents(services)toacceleratesystemsdevelopment.Thismeansusingcomponent-baseddevelopmentmethodologiesandtakingadvantageofexcitingWeb2.0applications.,7-12,INTRODUCTION:
SoA,Informationwouldbetreatedappropriatelyasavaluableorganizationalresourceprotected,managed,organized,andmadeavailabletoeveryonewhoneedsit.,7-13,INTRODUCTION:
SoA,Hardwareisbothintegratedandtransparent.,7-14,HARDWAREANDSOFTWAREINFRASTRUCTURE,InfrastructurethestructurebeneathastructureITinfrastructureistheimplementationofyourorganizationsarchitecture,7-15,ERPRevisited,FromChapter2,Enterpriseresourceplanning(ERP)systemcollectionofintegratedsoftwareforbusinessmanagement,accounting,finance,supplychainmanagement,inventorymanagement,customerrelationshipmanagement,e-collaboration,etc.ERPisbigbusinessFederalgovernmentwillspend$7.7billiononERPin200960%ofFortune1000companieshaveERPsystems,7-16,ERPRevisited,DominantERPprovidersSAP,Oracle/PeopleSoft,SSAGlobal,andMicrosoftAbout50orsoestablishedemergingERPvendorsthatwillchallengethebig4,7-17,ERPEvolution,MRP1970s;focusonproductionplanning,calculatingtimerequirements,procurement;basicautomatedmanufacturingfocusMRPII1980s;closedthelooptoincludefinancialandaccountingsystemsandserveasadecisionsupporttoolformanagers,7-18,ERPEvolution,ERPlate1980s/early1990s;focusoncritical“timetomarket”;shorterleadtimes;customerswantitnowERPIItoday;focusoncompleteERPintegrationwithCRM,businessintelligence,andahostofotherapplicationsacrosstheorganization,7-19,ERPandSoA,ForERPtointegrateeverything,everythingmustbeplug-and-playcomponentsorservicesAllmodulesofanERPvendormustbeinteroperableSoftwarefrommultipleERPvendorsmustbeinteroperableTheinfrastructurebeneathmustbehiddenfromusersandcustomers,7-20,ERPandSoA,7-21,SoA-EnabledERPAdvantages,ReliableinformationaccessAvoidsdataandoperationsredundancyDeliveryandcycletimereductionCostre