市场营销学第三章PPT格式课件下载.ppt
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Chapter3,AnalyzingtheMarketingEnvironment,AnalyzingtheMarketingEnvironment,TheCompanysMicroenvironmentTheCompanysMacroenvironemntTheDemographicMarketingEnvironmentTheEconomicEnvironmentTheNaturalEnvironmentTheTechnologicalEnvironmentThePoliticalandSocialEnvironmentTheCulturalEnvironmentRespondingtotheMarketingEnvironment,TopicOutline,TheMarketingEnvironment,Themarketingenvironmentincludestheactorsandforcesoutsidemarketingthataffectmarketingmanagementsabilitytobuildandmaintainsuccessfulrelationshipswithcustomers,TheMarketingEnvironment,Microenvironmentconsistsoftheactorsclosetothecompanythataffectitsabilitytoserveitscustomers,thecompany,suppliers,marketingintermediaries,customermarkets,competitors,andpublics,TheCompanysMicroenvironment,ActorsintheMicroenvironment,TheCompanysMicroenvironment,TopmanagementFinanceR&@#@DPurchasingOperationsAccounting,TheCompany,TheCompanysMicroenvironment,ProvidetheresourcestoproducegoodsandservicesTreataspartnerstoprovidecustomervalue,Suppliers,TheCompanysMicroenvironment,Helpthecompanytopromote,sellanddistributeitsproductstofinalbuyers,MarketingIntermediaries,TheCompanysMicroenvironment,TypesofMarketingIntermediaries,TheCompanysMicroenvironment,Firmsmustgainstrategicadvantagebypositioningtheirofferingsagainstcompetitorsofferings,Competitors,TheCompanysMicroenvironment,Publics,AnygroupthathasanactualorpotentialinterestinorimpactonanorganizationsabilitytoachieveitsobjectivesFinancialpublicsMediapublicsGovernmentpublicsCitizen-actionpublicsLocalpublicsGeneralpublicInternalpublics,TheCompanysMicroenvironment,ConsumermarketsBusinessmarketsGovernmentmarketsInternationalmarkets,Customers,TheCompanysMacroenvironment,TheCompanysMacroenvironment,Demography:
@#@thestudyofhumanpopulations-size,density,location,age,gender,race,occupation,andotherstatisticsDemographicenvironment:
@#@involvespeople,andpeoplemakeupmarketsDemographictrends:
@#@shiftsinage,familystructure,geographicpopulation,educationalcharacteristics,andpopulationdiversity,DemographicEnvironment,TheCompanysMacroenvironment,ChangingagestructureofthepopulationBabyboomersincludepeoplebornbetween1946and1964MostaffluentAmericans,DemographicEnvironment,TheCompanysMacroenvironment,GenerationXincludespeoplebornbetween1965and1976HighparentaldivorceratesCautiouseconomicoutlookLessmaterialisticFamilycomesfirst,DemographicEnvironment,TheCompanysMacroenvironment,Millennials(genYorechoboomers)includethosebornbetween1977and2000ComfortablewithtechnologyTweens(ages812)Teens(1319)Youngadults(20s),DemographicEnvironment,TheCompanysMacroenvironment,Generational世代marketingisimportantinsegmentingpeoplebylifestyleoflifestateinsteadofage,DemographicEnvironment,TheCompanysMacroenvironment,Morepeopleare:
@#@DivorcingorseparatingChoosingnottomarryChoosingtomarrylaterMarryingwithoutintendingtohavechildrenIncreasingnumberofworkingwomenIncreasingnumberofstay-at-homedads,DemographicEnvironment,TheCompanysMacroenvironment,GrowthinU.S.WestandSouthanddeclineinMidwestandNortheastMovefromruraltometropolitanareasChangeinwherepeopleworkTelecommutingHomeoffice,DemographicEnvironment,TheCompanysMacroenvironment,ChangesintheWorkforceMoreeducatedMorewhitecollar,DemographicEnvironment,TheCompanysMacroenvironment,DemographicEnvironmentIncreasedDiversity,MarketsarebecomingmorediverseInternationalNationalIncludes:
@#@Ethnicity种族划分GayandlesbianDisabled,TheCompanysMacroenvironment,EconomicenvironmentconsistsoffactorsthataffectconsumerpurchasingpowerandspendingpatternsIndustrialeconomiesarerichermarketsSubsistenceeconomiesconsumemostoftheirownagricultureandindustrialoutput,EconomicEnvironment,TheCompanysMacroenvironment,Valuemarketingofferingfinanciallycautiousbuyersgreatervaluetherightcombinationofqualityandserviceatafairprice,EconomicEnvironment,TheCompanysMacroenvironment,Naturalenvironment:
@#@naturalresourcesthatareneededasinputsbymarketersorthatareaffectedbymarketingactivitiesTrendsIncreasedshortagesofrawmaterialsIncreasedpollutionIncreasedgovernmentinterventionIncreasedenvironmentallysustainablestrategies,NaturalEnvironment,TheCompanysMacroenvironment,TechnologicalEnvironment,MostdramaticforceinchangingthemarketplaceNewproducts,opportunitiesConcernforthesafetyofnewproducts,TheCompanysMacroenvironment,Politicalenvironmentlaws,governmentagencies,andpressuregroupsthatinfluenceorlimitvariousorganizationsandindividualsinagivensociety,PoliticalandSocialEnvironment,TheCompanysMacroenvironment,LegislationregulatingbusinessIncreasedlegislationChanginggovernmentagencyenforcementIncreasedemphasisonethicsSociallyresponsiblebehaviorCause-relatedmarketing,