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F84T34ManagingPeopleandOrganisations
Outcome4
NAME:
SCN:
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Contents
Introduction
Thepurposeofthisreportistoexaminetheunderstandingofmanagementstructureintheorganizationanditsapplication.Therearefivesectionsinthereport:
managementstructurebeforemerger;
managementstructureafternewdevelopment;
contingencyapproachanditsvariablesaftermerger;
differentrelationshipswithinthenewstructure;
relevanceofdifferentrelationshipswithnewstructure.
Section1:
TheStructureatPresentinShangri-laHotel
Atpresent,flatstructureisusedinthemanagementofthehotel.Hybridmanagementstructureisused.Craigusedthecentralizedandlineapproachtomanagetherestaurant.Ailsausedthedecentralizedandteamapproachtomanagethehotel.Inthehotel,alloftheworkwasdividedintofourtypesaccordingtodifferentproductsorservices:
chambermaids,reception,kitchenstaffandwaitingstaff.
Flatstructure:
itmeansthatabusinesshasfewverticallevelofmanagementandawidespanofcontrol.Asaresult,therelationshipbetweenmanagerandsubordinatewillbeclosed,theflowofinformationwillbequick,anditwillsaveadministrativeexpenses.However,becauseofwidespans,thecommunicationbetweenthesameleveldepartmentandemployeeswillbedifficult.Inthecase,forexample,inthekitchen,therewereonlytwolevels:
Craig,themanager;
kitchenstaffsandwaiters.Craigdirectlygavethesubordinatestheirdifferenttasks.Soitwasaflatstructure.
Centralization&
Decentralization:
thecentralizationmeansthattheimportantdecisionsaretakenbythetopmanagementandtheotherlevelsimplementthedirectionsthattopmanagergives.Inthecase,Craigmainlyusedthecentralizedapproach.Forexample,allhissubordinatesmustfollowthemenumadebyCraig.AndCraigmadedecisionsbyhimselfandallocatedtaskstokitchenstaffandwaiters.Itshouldbeacentralizedapproach.Decentralizationmeanstopmanagerdelegatesauthoritiestoalllevelsofmanagement.Inthecase,Ailsausedthisdecentralizedapproach.Forexample,inthemanagementofAilsa,shegaverightstoAntoniotorunthings.Itwasadecentralizedapproach.
Linestructure:
itmeansthatauthoritycomesdownfromthebosstotheirstaffdirectlyinalinerelationship.Itsadvantageisthatitisveryconvenienttocommunicatebecauseofthedirectlinerelationship.However,becauseitneedsanone-to-onemanagingprocess,themanagingtasksaretooheavy.Itwillbecostly.Inthiscase,Craigusedthelineapproach.Craigallocatedspecifictaskstodifferentstaffs.Herequiredthatallstaffsshoulddodishesfollowinghismenu.Andherequiredthewaitersshouldattendtocustomerswithinfiveminutesofbeingseated.Hemanagedalltheindividualsintherestaurantdirectly.Soitwasalineapproach.
Teamstructure:
itreferstodividetheentireorganizationintoworkgroupsorteams.Afterdividingintoteams,therewillbehighemployeeinvolvementandempowerment.Thefunctionalbarrierswillalsobereduced.However,theambiguouschainofcommandwillarise.Inthecase,Ailsausedthisapproach.Shedividedallstaffsinthehotelintoseveralteams,suchasthereceptionteammanagedbyAntonio,thecleaningstaffteam,andthechambermaidsteam.Everyteamhadtheirownspecificworktodo,andeveryteamnumberinvolvesinthemanagement.Soitwasateamapproach.
Productorservice:
itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccordingtotheproductsorservicesuppliedtocustomers.Inthecase,iswasdividedintofourtypes:
chambermaids,reception,kitchenstaffandwaitingstaff.Forexample,inthemanagementofthehotel,Craig’sstaffsweredividedintofollowingparts:
thekitchencook,thepurchasingstaffandthewaiters.Theydiddifferenttasksandmadedifferentproductsorservicetocustomers.Soitwasaproductsorserviceapproach.
Section2:
AnAppropriateFormofRe-StructureforShangri-laHotel
Afterthenewdevelopmentoftheorganization,theorganizationalstructurecanbedividedintothreeparts:
themanager,thestaffandthesupplier.ItiscalledaShamrockmanagementstructure.Thedepartmentalizationapproachcouldalsobeused.
Productdepartmentalization:
itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccordingtotheproductsorservicesuppliedtocustomers.Inthecase,beforemerger,itconsistsoffourtypes:
chambermaids,reception,kitchenstaffandwaitingstaff.Therewouldbeadditionaltwotypesafterthemerger.Onewasisfarm,theotherisGordon’srestaurant.
Shamrockstructure:
Itespeciallyreferstothethree-partorthreelevelsofanorganizationalstructure.Intheshamrockorganizationtherearethreedifferentgroups