秘书英语 Unit 11.docx
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秘书英语Unit11
Unit11HowDoesaSecretaryMakeReservations?
本单元教学要求:
1.了解订票过程
2.熟悉订票要领
3.掌握如何写备忘录
4.了解伊斯兰教的一些信仰和习俗
Section1BookingAirplaneTickets
一、背景知识
在涉外工作中,为上级出行及时订购往返机票、火车票、船票是一项十分重要而且具体的秘书工作。
秘书要十分熟悉相关机场、火车站和港口的航班、车次和客轮班次,为领导出行做好参谋和服务。
现在实行电话和网上订票,秘书要熟悉此道。
二、课前提问:
1.Didyouhavetheexperienceofbookinganytickets?
2.Whatdidyoutelltheclerkwhenyoubookedtheticket?
3.Howmanywaysarethereforustomakeareservation,inyouropinion?
4.Doyouthinkitisnecessaryforustobookticketsbeforehand?
Why?
5.Ifyougotraveling,whatmeansoftransportationdoyouprefer?
6.Whatshouldwepayattentiontowhenwetakeaplane?
三、语言学习
1.airline航空公司,其他表示航空公司的说法有:
airways
2.wouldliketodosth.想做某事:
IwouldliketoseeProfessorLi.我想见李教授。
Wouldyouliketohavesometea?
你想喝点茶吗?
3.at/forthemoment目前:
Ihavenothingtodoatthemoment.我目前没事干。
4.leave…for…离开…去…:
HehasleftTokyoforShanghai.他离开东京去上海了。
5.late较晚的:
inthelateafternoon傍晚;inlatesummer夏末;alate18th-centurypainting十八世纪末叶的绘画
6.plentyof充足的(修饰可数或不可数名词):
plentyoffood充足的食物;plentyoferrors很多错误
7.Onemoment=halfamoment稍等:
Onemoment,please.I’llcheckitforyou.请稍等,我来查一查。
四、参考答案
III.Furtherexercises
1.Restudythedialogueandbrieflyanswerthequestionsaboutit.
1)Whatisthepersoncallingfor?
ThepersoniscallingtobookthreeseatsonaflightfromBeijingtoNewYork.
2)Whydidn’tthepersonbookseatsonthemostconvenientflight?
Thepersondidn’tbookseatsonthemostconvenientflightbecausetheflightisfullybooked.
3)Whichflightdidthepersonfinallytake?
Thepersonfinallytookthe16:
15flightonAirChinaCA150
4)Whenandwherecouldthepersoncheckin?
Thepersoncouldcheckinat15:
20atTerminal3.
5)Whenshouldthemanconfirmtheticket?
Themanshouldconfirmtheticketassoonaspossible.
6)Whereisthepersoncallingfrom?
Themaniscallingfrom70539899.
2.Completethefollowingdialogueandlookatthediscforasuggestedversionofeachandlistentoitsrecording.
A:
Reception.CanIhelpyou?
B:
I’dliketobookaroom(我要预订一个房间)forMr.DavidJohns,ofFarEastTradingCompany,Beijing.
A:
Canyougivemethedates,please.
B:
The5thofJunetothe15thofJune,inclusive.
1)A:
Wouldyouliketobook(你要预订的是)asingleroomoradoubleroom?
B:
Asingleroomwithbath.Overlookingthepark,ifpossible.
A:
Onemomentplease…Yes,thereisasingleroomwithbathavailable(有一个带浴室的单人间可订).Room8903.Anditoverlooksthepark.
B:
Canheuseareceptionroomforbusinessmeetings?
2)A:
Therearereceptionroomsavailable,butIwillhavetocheckthetime.I’llcallyoubacklater.CanIhaveyourphonenumber(留你的电话吗)?
B:
67339286.Canyoutellmethecostoftheroom?
3)A:
Yes.48dollarspernightexcludingservicecharges(不包括服务费).
B:
Thankyou.CanyoubookaroomforMr.Johnsforthosedates,please?
4)A:
Yes,I’vemadeanoteofthedates.Wouldyoulikeustowritealetterconfirmingthebooking(写信确认这次预订)?
B:
Yes,please.
A:
Andyouraddress?
B:
MaryWhite,FarEastTradingCompany,No.23LingnanStreet,Beijing100843.
A:
Thankyou.That’sallweneed.Ihopetheletterreachesyouintime.Goodbye.
A:
Thankyou.Goodbye.
3.TranslatethefollowingsentencesintoChineseandlookatthediscforasuggestedversionofeach.
1)我想预订两张1月21日从北京飞纽约的机票。
IwouldliketobooktwoseatsonaflightfromBeijingtoNewYorkonthe21stofJanuary.
2)这次航班14:
20从首都机场起飞,当地时间18:
55到纽约。
ThisflightwilldepartfromCapitalAirport14:
20andarriveatNewYorkat18:
55localtime.
3)对不起,这次班机已被订满了。
Iamsorry,thisflighthasbeenfullybooked
4)请问这次航班几点开始办理登机手续。
Wouldyoupleasetellmewhenthecheckingintimeis?
5)我应该什么时候去确认这次预定?
WhenshouldIconfirmthisbooking?
6)让我查一下是否还有座位?
I’llchecktoseeifthereisstillanyseat?
五、课文译文
第一部分
订机票
A:
中国国际航空公司,早上好,您需要什么服务?
B:
我想订三张10月2日北京飞往纽约的机票。
A:
您想要上午还是下午的航班?
B:
有一班下午5点半从首都机场起飞的航班,那是最方便的一班。
A:
恐怕这个航班已经被订满了,我为您查一下有没有退票的…没有,目前全部被订满了。
B:
那请你查一下是否有2号傍晚从北京出发去往纽约的其他航班。
A:
16点15分从北京首都机场起飞,当地时间22点50分到达纽约的航班还有座位。
B:
那有没有18点30分以后的?
A:
有一班18点45分起飞,当地时间1点15分到达纽约肯尼迪机场。
这个航班还有很多座位。
B:
我想16点15分的那一班更合适,请给我订三个座位,好吗?
A:
请稍等,…我已经为您订了三个座位,是中国CA150次航班,10月2日16点15分从首都机场出发。
15点20分开始办理登机手续,在三号检票口。
B:
谢谢。
请您告诉我免费托运行李重量是多少?
A:
每人20公斤,不包括手提行李。
B:
我该什么时候去确认预订?
A:
尽快。
您可以一直等到检票的时候,但是最好尽快地在就近的民航办事处取您的机票。
我可以留您的电话号码吗?
B:
70539899。
谢谢。
六、课文录音全文
A:
ChinaInternationalAirlines.Goodmorning.CanIhelpyou?
B:
IwouldliketobookthreeseatsonaflightfromBeijingtoNewYorkonthe2ndofOctober,please.
A:
Doyouwantamorningoranafternoonflight?
B:
ThereisaflightleavingShouduAirportat17:
30intheafternoon.Thatwouldbethemostconvenientone.
A:
I’mafraidthatflightisfullybooked.I’lljustchecktoseeiftherehavebeenanycancellations…No.It’sfullybookedatthemoment.
B:
CouldyoucheckotherflightsleavingBeijingforNewYorkinthelateafternoonofthe2ndaswell,please?
A:
ThereareseatsavailableonaflightdepartingShouduAirportat16:
15,arrivinginNewYorkat22:
50localtime.
B:
Andafter18:
30?
A:
Thereisaflightleavingat18:
45,arrivingatNewYork,KennedyAirport1:
15localtime.Thereareplentyofseatsavailableonthatone.
B:
Ithinkthe16:
15flightismoresuitable.CanIbookthreeseatsonit,please?
A:
Onemoment,...I’vebookedthreeseatsonAirChinaCA150,departingShouduAirportat16:
15,on2ndOctober,foryou.Thecheck-intimeis15:
20,atTerminal3.
B:
Thankyou.Couldyoutellmewhatthefreebaggageallowanceis?
A:
20kilospertraveler,excludinghandluggage.
B:
WhenshouldIconfirmthisbooking?
A:
Assoonaspossible.Youcouldleaveittillyouarriveattheterminal,butitisprobablybettertopickupyourticketatthenearestAirChinaOffice.CouldIhaveyourtelephonenumber,please?
B:
70539899.Thankyou.
Section2BookingEffectively
一、背景知识
订票注意事项:
1.为保护合法权益,要选择有航空客运业务经营权的旅行社或票务代理公司。
不具备经营资格的代理一般仅公布电话,多位手机号码,不公布公司名称和营业地址。
2.为保证查到正确的票价,询价时应告知准确的往返日期,并要求书面确认报价。
3.航空公司会不时推出优惠价格和有关信息,有出行计划时,可留意其动态。
4.为避免订不到座位,最好提前预订。
预订机位是不收费的,届时如不购票,可通知取消。
5.要注意很多打折票都有限制条件,不能只图便宜而失去某些权益。
6.要注意旅行日期应在有关证件与签证的有效期内。
7.要注意提供的旅客姓名应与护照(身份证)上的拼写相同。
8.要在航空公司的最后出票时限前购票,以免座位被取消,耽误行程。
二、课前提问:
1.Whatdoyouthinkarethedifferencesbetweenabusinesstripandatripforholiday?
2.Inordertobookeffectively,whatdoyouthinkthesecretaryshouldknowbeforeheorshemakesareservation?
3.Supposeyouarewritingalettertoahotelbookingaroomforyourboss,whatshouldyoutellinyourletter?
4.Canyounamesomeofthefacilitiesprovidedbyhotels?
5.Howdoyousay“单人间”,“双人间”,“标准间”,“总统套房”inEnglish?
6.Whatexpressionscanyouusewhenmakingareservation?
三、语言学习
1.partof…是…的一部分:
Ourexperiencesarepartofourselves.我们的经验是我们的一部分。
2.makeareservation预定:
Wehavemadereservationsofroomsatthathotel.我们在那家宾馆已经预订了房间。
3.beslightlydifferentfrom…与…稍微不同:
Mydesignisslightlydifferentfromyours.我的设计和你的稍有不同。
4.incase万一:
Hetooktheumbrellawithhimincaseitshouldrain/incaseitrained.他带上伞以防下雨。
[辨析]incase以防万一;假使,后接句子;incaseof在…时候,如果发生…,后接名词短语,例如:
Callthisnumberincaseofemergency.紧急情况下打这个号码。
5.makecontact接洽:
Ihavemadecontactswithseveralclients.我已与几个客户接洽过。
6.bywire用电报:
IsentamessagebywiretomyfathertellinghimIwouldbehomeinafewdays.我给父亲发电报,告诉他我几天后会到家。
7.attach…to…把…附加于…:
Weattachedseveralriderstothedocument.我们在主文件上加了几条附文。
8.meettheneedsof…/meetone’sneeds满足…的需要:
Thegovernmentistryinghardtofindwaystomeettheneedsofpeopleforemployment.政府正努力寻找途径满足人们就业的需求。
9.beidenticalwith…与…一致:
Myopinionisidenticalwithhis.我的意见和他的意见相同。
四、参考答案
III.FurtherExercises
1.Restudythepassageandbrieflyanswerthequestionsaboutit.
1)Whatshouldthesecretaryknowbeforeheorshemakesanyreservation?
Beforemakinganyreservation,thesecretaryshouldgettoknowthefollowinginformation:
destination;desireddeparturetime;preferredtransportation;travelaccommodations;whetherornotarentalcarisdesiredandvehiclepreference;whetherornotconnectingshuttleserviceisneeded;andhotelpreferenceandaccommodationsdesiredatdestination.
2)Whatkindofinformationshouldthecompanyorthetravelagentrequirewhenmakinga
hotelreservation?
Whenmakingahotelreservation,thehotelortravelagentneedstoknowthenameofthepersonforwhomthereservationistobemade,thetimeofarrivalandprobabletimeofdeparture,thetypeofaccommodationsdesired,andthecheckouttime.
3)Howcanasecretarymakeahotelreservation?
Asecretarycanmakeahotelreservationbytelephoneorletter.
4)Howcanasecretarymakeaconfirmationofahotelreservation?
Asecretarycanmakeaconfirmationofahotelreservationinwritingorbywire.
5)Whenmakinganairlinereservation,whyshouldyougetthenameofthepersonyouare
talkingto?
Whenmakinganairlinereservation,thesecretaryshouldgetthenameofthepersonheorsheistalkingto,sothatthepersoncanbecalledagaintoclarifyanypartoftheitineraryconnected.
6)Whatkindsofinformationshouldthecompanyorthetravelagentacquirewhenmakingan
airlinereservation?
Whenmakinganairlinereservation,thesecretaryshouldgivethereservationclerkortravelagentthefollowinginformation:
pointsofdepartureanddestination;dateandtimeofdeparturedesired;flightnumber(ifknown);classofaccommodationsdesired;andanyspecialneeds.
2.Fillintheblankswithprepositionsandadverbsandlookatthediscforasuggestedversionofeach.
1)_As_asecretary,sheshouldbookaticket_for_herboss.
2)Pleasegoandinquire__about_thetime__of_arrivalofthedelayedflight.
3)Youcaninformthea