民航服务空乘外文文献翻译最新译文.docx

民航服务空乘外文文献翻译最新译文.docx

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民航服务空乘外文文献翻译最新译文

民航服务空乘外文文献翻译最新译文

　　　　　　文献出处：

MarkusG.Thelanguagecommunicationofcivilaviationflightattendantsservice[J].TheTQMJournal,2016,5

（2）:

17-26.原文　　Thelanguagecommunicationofcivilaviationflightattendantsservice　　MarkusG.　　Abstract　　Inthispaper,thelinguistics,communicationandthecombinationofcivilaviationservicepsychology,fromtheoralcommunication,nonverbalcommunication,theuseofbilingualinterculturalcommunication,andtheprincipleoflanguagecommunicationandsoonresearchofcivilaviationservices,highlightingtheroleoflanguageintheservice,emphasisonavarietyofintegrateduseofthewayoflanguagecommunication,byraisingtheleveloflanguagecommunication,toimprovethequalityofthecivilaviationservices,establishagoodcorporateimage.　　Keywords:

Languagecommunication;Civilaviationservices;Communicativeprinciple;Flightattendants1Introduction　　Withthedevelopmentofcivilaviationservices,airpassengerasasocialprofession,workinthelong-termpracticehasformeditsowncommonlanguage-cabinserviceterm.Serviceintheprocessoflanguageuse,bothreflectthelevelofservicestaffpersonal,andrepresentthespiritairlines,andevenaffectthedevelopmentofthewholecivilaviation.Thesuccessorfailureoflanguagecommunication,sotospeak,thesuccessorfailureofadirectimpactonthecabinservice.　　2Theuseoforalcommunication　　Intheprocessofthecabinservices,cabincrewlanguageexpressionmustnotpowerfulandunconstrainedstyle,wanttosaywhatyoulike,mustaccordingtothespecificrequirementsofthecivilaviationservicesandspecialrules.Itsbasicprincipleis:

talkgently,clear;Languageisconcise,popularandlively;Smoothtonekind;Statementisfluent,textbook;Callright,talkwithyourrespectfulname;Speakpolitelyandenthusiasm;thelanguagestandard,articulate.Greetinglanguageart　　Welcometolanguage.Suchas\totakethisflight\\foryou,Iamvery　　happy!

\andsoon.Greeting.Cabincrew,accordingtodifferentobject,time,place,situation,activegreetings.Suchas\night\andsoon.Thecourtesycalllanguageiscalledlanguage.Generallycanbedividedintoyourrespectfulname,collectively,modestly.Yourrespectfulnameisrespectforpeople.Whenasksomeone’sname,itshouldbesaidsurnameswith\\beenrarelyused.Askforlanguage.Cabincrewactiveuseforlanguage,canmakethepassengersfeelrespected.Suchas:

\addsomedrinks?

\Suchas\NewYeartoeveryonetraveler!

\\wishyouallamerryChristmas!

”etc.Thesecondisbirthdaywishes,etc.Thethirdisthegeneralwishes.Suchas\journey\　　Praiselanguageart　　AbrahamLincolnoncesaid:

\praised.“Whentheflightattendantsseepassengersdoorgetachievementsworthyofpraise,besuretoputitout.Suchas:

praisedtravelersdressed%unique.”Orpraisedpassenger’schildren\long!

Youreallyhavethepatience”.Appropriatepraisecanincreasethesatisfactionofpassengers,butimproperpraisewillbringbadeffects,sotheflightattendantsintheuseofpraise,attentionshouldbepaidtothefollowingaspects:

praisetoreal,fromtheheart:

falsepraiseandcounterproductive.Complimentsarespecific,in-depthandmeticulous:

abstractthingitisoftendifficulttodetermineitsscope,andbeautifulthingsshouldgiveisvisible,tangible.Theso-calledin-depthandmeticulousisatthetimeofpraise,toexcavatethepotentialoftheotherparty,addingvaluetotheotherparty,istheroleofthemorepraise.Praisetoseewhethertheobject:

ininterpersonalinteraction,eachperson’sage,personality,culture,occupation,hobbiesaredifferent,theso-called\languagecommunicationwithstrongtimeliness,appropriatepraise,multipliereffect;Praiseearlyortoolatewillbringbadeffecttopraise.Praisealsonotescale:

amoderateamountofpraisecanmakeeachotherfeelgratifiedandexciting;Excessivecompliment,emptyflattery,orfrequencyisovermuch,canmakeeachotheruncomfortable,evenembarrassing,disgusting,theresults　　backfire.　　Languageartofapologizing　　Intheprocessofthecabinservices,cabincrewtoavoiderrorsorunexpectedtroublebecauseofthejob,discontentorunhappiness.Regardlessofthecauseoftheirunhappinessissubjectiveorobjective,theflightattendantsaredisposedofproperly.Mustfirstmastertheartofgoodapology,arealapologyisnotentirelymistaken,butinordertoeliminatethehatredandmisunderstanding,getunderstanding,restoreharmonyrelationship.Theartofapology,liesinthefollowingthreeaspects:

indirectapology:

intheworkofflight,theflightattendantswillinevitablybecauseofsomelittlethingsoffendpassenger,apublicapology,andforsomereasonthereistheinconvenience,thisiscantakecircuitousapology.Attendanttoawomancaretoomuch,forexample,temporarilyignoredMSb,MSdispleasurecausedb,detect,andspecialcareforMSb,thefollowingaircrafthelpher,shesay,allcanmakeherunderstandyourlanguagecontainedintheapology,soastoachievetheaimoflettinggo.Etiquettetoapologize,apologizeforetiquette,becauseoftheneedforsocialoccasionsaregenerally.SuchasFujian,said:

\service,andwelcomeaboardtheflightagain.“Ormemorialgifts,said:

\isatokenofourairlines,hopeyoulikeit,andthankyouforalwayssupporttous.“Sincerelyapologize:

sincerelyapologyifnotmany,butliesinwhethersincerelytorequestunderstandingeachother.Aslongasweareallineachother’sshoes,contradictionswillberesolved.Sothekeytotheheartfeltapologyissincere,dohavethesincerity.3Theuseoflanguagecommunication　　Inthecabinvicelanguageoccupiesanimportantroleintheprocessoflanguagecommunication,sometimesevenbetterthantheeffectoforalcommunication.Thisindependenceofparalanguagealsoknownasbodylanguageorlanguage.Carterw.Becker,anAmericanpsychologist,putthebodylanguageisdividedintothreecategories:

onekindisdynamicinthefirstlanguageofsilentlanguage,suchasnodding,wavingandsmiling,eyecontact,etc.Thesecondtypeisstaticposturelanguage,suchasposture,clothing,hairstyle,etc.Thethirdkindisthepostureoftheaudiolanguage,suchascough,sigh.Intheprocessofthecabinservices,thefollowingarethemaintypesofcommonlyusedbodylanguage:

Theheadlanguage　　Firstlanguageisbyhead’smessageoftheevent,includingnodded,shookhisheadand　　lookeddown,lookedup,twist,etc.,mostoftheworld’scountriesandregionsnationalitiesareusefulhabitofdedicatingtothehead.Someonehadspecificallyexaminesthemeaningshavenoddedinthefirstlanguageofaddition,theshakingtableoftennegative,don’tagreewith,don’tunderstand.Aroundslightlyshakingdoubtordon’thavetheheartto;Twistaheadtableoftendoubtsandconcerns;Lookuptableusuallybraveorproud;Backtableoftendisappointedorweakness.Bowedtheirheadsandsaidoftendepressed,sad,orobedience.Signlanguage　　Signlanguageisbyhandandfinger’smessage,itincludeshandshake,wavedandfingergestures,etc.Itsmaineffectistoenhancethespokenlanguageexpressionexpressesemotion.Theuseofsignlanguagepassengerwarehouseserviceasfollows:

　　Usedtoexpresstheflightattendantsemotions,visualizationisspokenlanguage.Suchasaircraftturbulence,hoveringinthesky,inordertoappeasepassengers,flightattendantsinthesaid:

\don’tworry,Icanensurethesafetyofthedestination.“Withthehandclapbreast,canincreasethetoneoftheguaranteedegree.Usedtoindicatethespecificobjects.Suchas\passengers,youroxygenmaskislocatedinthetopoftheseat,\Can’tseetheotherperson’seyes,willnotbeabletounderstandeachotherspeakinwhatkindofstate,andisalsodifficulttoconfirmeachotherfortheirowntalkhowtomakearesponse.Sointhecivilaviationflightattendantsandpassengerstobenormalintheprocessofcommunication,naturaleyecontact.Smile　　Languageisbynotphonatesmile’smessage,itcannotonlybecomethe\languagecommunication,andisasilent\communication.Itdoesnotneedto\it’ssemantic.Smilesofcabincrewcanalwaysgiveapersonwithakind,friendly,warm,makethepersongetfeelingssuchasthespringbreeze.Asinserviceworkappearedalittlefault,smiled,contains\apersonfeelkind,trustworthy,sincerity.Asmilecanalsocooperatewithothernon-verballanguage,insteadofthespokenlanguagecommunication.If,whenfacedwithdifficulttoacceptthings,cansmilewhileshakinghishead,politelydeclined,won’tmakeapersonfeelveryembarrassed.　　Dress　　Dressisrelayinformationinclothingandaccessories.Itcanshowaperson’stemperament,hobbies,mentalstatus,culture,socialemployment,livinghabitsandethniccustomsandsoon.Aircabincrewdressandmakeuptheoccupationalisstrong,hasaunifiedrequirementsandregulations.Anattendantcostumesrepresentingitself,airlines,thecountry’simage,showingpersonality,neither,andtheairline’sreputationanddignity,alsoreflectthesocialcivilizationdegree,levelofmorality,reflectsthenationalandthestyleofTheTimes,asaresult,thecivilaviationflightattendantsinclothinglanguagemustpayattentiontothespecification,neat,harmoniousandmodest.4Conclusions　　Takentogether,createagoodenvironmentforthecivilaviationservices,buildhigh-qualitycivilaviationservicebrand,attractmoreserviceobjectisthegoalofeveryairlinestruggle,whilelanguagecommunicationistoachievethegoalofthekey.Incabinservice,flightattendantsshouldnotbelimitedtothelanguagecommunicationspokenlanguagecommunication,buttotheintegrateduseofavar