机票预订口译.docx

机票预订口译.docx

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机票预订口译

机票预订口译

●AirChinaBookingOffice.Goodmorning.CanIhelpyou?

●Yes.I’dlikeaneconomyflighttoHainannextWednesdayafternoon.

●Onemoment,sir.I’llcheck…Therearenoseatsavailablethatafternoon.

●Butthere’sared-eyeflight’at10p.m..Howaboutthisone,sir?

●WehaveaconnectingflightviaNanjing.

●Whattimedoesitleave?

●Thedeparturetimeis9:

25a.m.fromhereand12o’clocksharpfromNanjing.

●ThatsoundsOK.

●Well,sothat’sFlightNo.689withAirChinaforHainanat9:

25a.m.nextWednesday,Sep.6th,viaNanjing.Isthatcorrect?

●Canyoupleaseaddthistomymileage,please?

I’musingPhoenixMilesSilver.

●Noproblem,sir.PleasetellmeyourmembershipID.

●I’veaddedit.Itwillbevalidifnorefundoccurs.

●ChinaEasternAirlineBookingOffice.MayIhelpyou?

●I’dliketomakeareservationtoXi’an.

●Whenwouldyouliketogo?

●ThesecondSundayofnextmonth.Ithinkit’sMay14th.

●WehaveaflightleavingforXi’anviaBeijingat8:

44a.m.IsthatOK?

●DoyouhaveadirectflighttoXi’anintheafternoon?

●Letmecheck…Yes,wehaveanonstopflight6atl:

30p.m.

●Itsoundsgood.Bytheway,doIneedaticketformy10-month-oldson?

●I’mafraidso.Thefairis10%oftheoverheadpriceifhedoesn’ttakeaseat.

●Thatsoundsfine.CanIreserveaseatnow?

●Ineedaone-wayticketfromBeijingtoShanghai,please.

●Whendoyouwanttotakeyourdeparture,Mr.Dong?

●ThatisJuly2nd,toShanghai.Sorry,sir,allseatshavebeenbooked.HowaboutnextMonday?

●I’mafraidthatwillbetoolate.

●ThenshallIputyournameonthewaitinglist?

●Whatdoyoumeanbythat?

●ItmeansifsomeonecancelshisflightonSaturdaytoShanghai,Iwillgiveyouacall.

●Ifitistheonlychoice,I’11havetoacceptit.

●Thenpleasegivemeyourphonenumber.

●Contactmeassoonaspossible,OK?

●Iwill,sir.Iwillletyouknowstraightaway.ThankyouforflyingwithAirChina.

●Thankyouforyourhelp.Bye

●Goodbyeandhaveaniceday!

●IsthatAirChinaBookingOffice?

●Yes,sir.MayIhelpyou?

●I’dliketobookareturnticketfromBeijingtoLondonanytimeinearlySeptember.

●Anyspecialrequirements,sir?

●Yes,I’dlikeanonstopflight.Andwouldyoupleaseleavethereturnticketopen?

●OK,sir,justamoment.FlightCA516leavesBeijingat16:

340n6thSeptember.IsitOK?

●Pleasereconfirmyourreservationnolaterthan72hours.

●Thankyouforremindingme.Bytheway,I’mavegetarian.

●OK,sir.Iwilladdthistotheticketinformation.

●Thankyouforthat.

●Mypleasure,sir.Ihopeyouhaveapleasanttrip.

●ThisistheBookingOfficeofAirChina.MayIhelpyou?

●I’dliketobookaneconomyclassseatfromBeijingtoDalionCA18490nDecember20th,nextThursday.

●Justamoment,pleaseandI’llcheckmycomputer…Thankyouforwaiting.I’mafraidthereisnotasingleseatleftonthatflight.

●Notevenafirstclassseat7

●No,I’mafraidnot.Wearenowintouristseason.Atthistimeoftheyear,reservationsshouldbemadeatleasttwoweeksbeforetheflightdeparturedate.

●Howevertheremaybeacancellationbetweennowandthe20th.MayIwaitlistyouonthe20th?

●Whatarethechances?

●Ican’tsayforsureatthemoment,butwe’llseewhatwecandoforyou.

●Okay,putmynameonthewaitinglist.

●Wouldyouspellyourname,please?

●Thankyou.Isthat‘J”asinJohn,“E”asinEdward,“A”asinApple,“N”asinNancy,“I”asinIndia,“N”asinNancy,and“E”asinEdward?

●

●pickupyourticketasearlyaspossible.

●I’mscheduledonyourflightCA1849fromBeijingtoDalitomorrowafternoon.I’dliketomakesurethatthereisnoproblemwithmyreservation.

●I’mhappytocheckforyou.ButIneedtoretrieveyourreservationrecordinmycomputerfirst.Couldyoutellmeyourlastname,please?

●Thankyouforwaiting,Ms.Carver.YourrecordshowsthatyourreservationfromBeijingtoDalihasbeencancelled.

●IcalledyourofficelastweekandbookedmyseatfromBeijingtoDalionDecember20th,ThursdayonCA1849departingat13:

40tomorrow.

●Ibelievethatthecancellationisduetoyourfailuretoconfirm.

●Youknow,passengersarerequestedtoconfirmtheirseatsatleast24hoursbeforetheflightdeparturetime.Failuretodothatwillresultinautomaticcancellation.

●AreyoutryingtotellmethatIcan’tgetontheflighttomorrowafternoon?

●I’msorry,ma’am.Seatsarenotavailableontomorrow’sCA1849.It’stoobadthatIdidn’tnoticetheconfirmationrule.

●I’msorry.ButwouldyoulikemetoreserveaseatforyoutoDaliforthedayaftertomorrow?

●Doyouexpectanyno-showsforCA1849tomorrowmorning?

Ifso,I’dliketostandbyattheairport.

●Allright,ifthisisthebestyoucandoforme.

●Thankyou,ma’am.YouareconfirmedonCA1919thedayaftertomorrow,December2lst.

●ItleavesBeijingat8:

40a.m.andarrivesinDaliat10:

25a.m.MayIhaveyourtelephonenumberinBeijingwherewecancallyou?

●Pleasecheckinatleast2hourspriortotheflightdeparture.IsthereanythingelseIcandoforyou?

●I’llcheckforseats.

●Letmecheckfortheavailability.

●I’msorry.AlltheflightstoLondontodayarefullybooked.

●Sorry,alltheflightsarealreadyfull.

●Sorry,therewasnoseattoBeijing.

●YouwillhavetochangeplanesatBeijingCapitalInternationalAirport.

●WehaveonlyoneflightadayforFrankfurt.

●Theticketyouaskforissoldout.

●TheflightnumberisCA44540nNovember13th.

●There’sa10:

30（tenthirty）flighttoBeijingtomorrowmornlng.

●Wedon’thaveanydiscountavailable.

●Ibegyourpardon?

●Doyouwantaone-wayticketorround-tripticket?

●Whatdateandwhatnumberoftheflightdoyouwanttobook?

●ICangiveyouareservationonFlightnumber017.

●Youarewelcome.I’mhappytoserveyou.

●I’dliketobookaticket.

●Wheredoyouwanttofly?

●Whendoyouwanttoleave?

●Therearethreeflightsthatday:

CA965at2:

00,LH721at10:

00andCA931at14:

10.Whichonedoyouprefer?

●Anyairline,ifit’scheap.

●Sure.MayIbuytheticketnow?

●Ofcourse.Doyouwantafirstclass,businessclass,oreconomyclassticket?

●One-wayorreturn?

●One-way.Whatistheairfare?

●4,320Yuanexcludingairportconstructionfee,theadditionalfeeoffuelandtaxes.

●Howmuchintotal?

●Theairportconstructionfeeis50Yuan,andtheadditionalfeeoffuelis80Yuan.Besides,thetaxesare720Yuan.Thetotalis5,170Yuan.

●CanIpaybycreditcard?

●Sure.Pleasetellmeyournameandpassportnumber.

●Herearemycreditcardandpassport.

●I’dliketobuyatickettoJakarta.

●Waitforamoment.I’llchecktheavailability.Sorry,therearenoseatsleft.

●That’stoobad.Howaboutthedayaftertomorrow?

ThereisnodirectflighttoJakarta.TheonlyflightisSQ803,whichwillstopatSingapore.IsthatOK?

●Whendoesitdepart?

●8:

45a.m.AtBeijingTime.

●Idon’tthinkitisOK.Whichistheearliestdirectflightavailable?

●Letmecheck.CA9440fnextMondayistheearliestone.IsitOK?

●Sure.Whenisthedeparturetime?

●Itdepartsat16:

00andarrivesat0:

30nextdayatBeijingTime.

●OK.Makemetworeservationsonthatflight,please.

●Doyouwantafirstclass,businessclassoreconomyclassticket?

●Firstclass.

●One-way.Whatistheairfare?

Doyouhaveanydiscount?

●Sorry.Wehaven’tanydiscountavailablerightnow,asitishighseason.

●Theticketis2,140Yuan.Theairportconstructionfeeis50Yuan,andtheadditionalfeeoffuelis80Yuan.Besides,thetaxesare540Yuan.

●Thetotalis2,810Yuanforoneticket.Itmeans5,620fortwo.Howwouldyouliketopayit,incashorbycreditcard?

●Incash.Hereitis.

●Well,thereareyourticketsandpassport.Andhereisyourchange.

●IsthatAirChinaBookingOffice

●I’dliketobookareturnticketfromBeijingtoLondonanytimeinearlySeptember.

●Yes,I’dlikeanonstopflight.

●OK.Sir,justamoment.FlightCA516leavesBeijingat16:

340n6thSeptember.IsitOK?

●Pleasereconfirmyourreservationnolaterthan72hours.

●What’syournameandflightnumber?

●Istillcan’tfindyournameonthereservationlist.

●Yourticketisnotconfirmedinthecomputer.

●Whatisyournationality?

●Tellmetheflightnumber,please.Whenareyouflying?

●Whatclassareyouflyingin?

●Howdoyouspellyourlastname?

●Areyouflyingineconomyclass?

●You’reallset.

●Yourflightisreconfirmed.

●Whataboutthetimeofdeparture?

Isthereanychange?

●AirChina.HowcanIhelpyou?

●Ineedtoreconfirmmyflight.

●Whatdateareyouflying?

●Canyougivemeyoursurname?

●Doyouhaveanymealrequests?

●Yes,I’dlikeavegetarianmeal.

●Isanyoneelseflyingwithyou?

●Mywifeisalsogoing.I’llgiveyouhername.It’sMichelleSantos.

●HowdoyouspellMichelle?

●Yourflightisreconfirmed.Enjoyyourflight.

●Canyouhelpmereconfirmmyflighthome?

●Sure.Tellmetheflightnumber,please.

●What’syourlastname?

●Pardon?

Couldyouspellit?

●Yourticketisnotconfirmedinthecomputer.

●Areyousureabouttheflightnumberandthedate?

●Letmesee…Oh,Iamsorry.Itshouldbe6th.

●That’sit.Yourflightisreconfirmed.

●Well.Ihavethisreservationonyourflight919toTorontotomorrowmorning.I’dliketoknowifitisOK.

●Haveyoureconfirmedyourreservation,Mr.Smith?

●Reconfirmed?

Isitnecessary?

Imademyreturnreservationsintwoweeksago.

●Internationaltravelersarerequiredtoreconfirmtheirreservationsatleast72hourspriortodepartureiftheirstaylastsmorethan3days.

●I’msorry,Mr.Smith.Tomorrow’sflight919toTorontoiscompletelyreserved.Yourreservationwascancelledbecauseyoufailedtoreconfirmit.

●Theinformationiswritteninyourticketandinourbrochures,sir.It’sanInternat