酒店英语面试问题.docx
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酒店英语面试问题
酒店英语面试问题
1、您认为您的岗位职责有哪些?
What do you think of your responsibility for this job?
2、您的英语水平如何?
How do you like the level of your English skill?
3、能用英语自我介绍吗?
Could you introduce yourself in English?
4、您是如何培训本部门员工的?
How do you train the staff of your department?
5、如果酒店正式录取您,您上班第一件事是做什么?
If you are employ by the hotel , what will you do firstly?
6、请画出西餐banquet流程图.
Please illustrate the procedure of western restaurant banquet.
7、您如何理解服务行业的“服务意识”?
How do you comprehend the “service consciousness” of service trade?
8、您是如何理解职业道德的?
How do you perceive the morality of career?
9、请举例您在工作中遇到的几件困难,而您是如何克服的?
Could you list some difficulties during your work?
And how did you conquer them?
10、您对您以前的直属领导有何看法?
How do you like your senior leader who led you directly before?
11、您的人生观是什么?
What is your philosophy?
12、您对自己未来五个的计划是什么?
What are the five plans for yourself in the future?
13、您都用业余时间学习些什么?
What are you studying in your spare time?
14、你的期望待遇是什么?
What kind of treatment do you expect?
15、请介绍你的家庭。
Would you mind introducing your family?
16、请你用英文介绍目前服务的公司。
Could you introduce the company which you are serving in English?
17、如果我酒店雇用你,你觉得可以为部门带来什么样的贡献?
What could you make a contribution to our hotel if you are employed by our hotel?
18、你开始投入找工作的时间有多久了?
How long have you been looking for the job?
19、你是怎么知道我们招聘这个职位的呢?
How do you know the message that we have this vacancy?
20、除了工资,还有什么福利最吸引你?
Besides the salary, what welfare attract you mostly?
21、你参加过什么业余活动?
What amateur activities have you ever taken part in ?
进入客房的10步骤(酒店英语)
Entering the Guestroom(UK STANDARD)
Procedures
Step1
Check the room status.
检查房屋状态
Step2
Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door.
检查有无‘请勿打扰’的标牌。
如果有,不要敲门。
Step3
Announce presence. Knock firmly and say ‘Housekeeping’. Do not use a key to knock on the door.
通知客人,沉稳地敲门并通报‘客房服务’。
不能用钥匙敲门。
Step4
Wait for a response. If you do not hear an answer, knock again and repeat ‘Housekeeping’.
等待答复,如果没有回答,重复步骤3。
Step5
Wait a second time for a response. If you still do not receive an answer open the door slightly and repeat ‘Housekeeping’.
再次等待答复。
如果仍旧没有回答,轻轻的开门并通报‘客房服务’。
Step6
If the guest is asleep or in the bathroom, leave quietly and close the door.
如果客人正在睡觉或在浴室,安静离开并关上门。
Step7
If the guest is awake but dressing, excuse yourself, leave, and close the door.
如果客人刚醒,没有或正在穿衣,立即道歉,离开并关门。
Step8
If the guest answers your knock, ask when you may clean the room.
如果客人回应,向客人询问可以进行客房服务的时间。
Step9
In the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning.
如果房间没人,将服务车停在门前,保持房门打开。
开始客房清洁。
Step10
If the guest returns while you are cleaning, offer to finish later. Ask to see the guest’s room key to verify that the key and room numbers match.
如果中途客人返回,停止工作,询问可以服务的时间并准备离开。
(一般视情况而定)。
离开前,要求客人出示与客房号相符的钥匙卡。
个人简历英文词汇
个人资料PersonalInformation
name姓名alias别名penname笔名dateofbirth出生日期birthdate出生日期born出生于birthplace出生地点age年龄nativeplace籍贯province省city市autonomousregion自治区prefecture专区county县nationality民族,国籍citizenship国籍duelcitizenship双重国籍address地址currentaddress目前地址presentaddress目前地址permanentaddress永久地址postalcode邮政编码homephone住宅电话officephone办公电话businessphone办公电话Tel.电话sex性别male男female女height身高weight体重maritalstatus婚姻状况familystatus家庭状况married已婚single/unmarried未婚divorced离异separated分居numberofchildren子女人数none无street街lane胡同,巷road路district区housenumber门牌health健康状况healthcondition健康状况bloodtype血型short-sighted近视far-sighted远视color-blind色盲IDcardNo.身份证号码dateofavailability可到职时间available可到职membership会员,资格president会长vice-president副会长director理事standingdirector常务理事secretarygeneral秘书长society学会association协会researchsociety研究会
教育程度Education
education学历educationalbackground教育程度educationalhistory学历curriculum课程major主修minor副修educationalhighlights课程重点部分curriculumincluded课程包括specializedcourses专门课程coursestaken所学课程coursescompleted所学课程specialtraining特别训练socialpractice社会实践part-timejobs业余工作summerjobs暑期工作vacationjobs假期工作refreshercourse进修课程extracurricularactivities课外活动physicalactivities体育活动recreationalactivities娱乐活动academicactivities学术活动socialactivities社会活动rewards奖励scholarship奖学金"ThreeGoods"student三好学生excellentLeaguemember优秀团员excellentleader优秀干部studentcouncil学生会off-jobtraining脱产培训in-jobtraining在职培训educationalsystem学制academicyear学年semester学期(美)term学期(英)president校长vice-president副校长dean院长assistantdean副院长academicdean教务长departmentchairman系主任professor教授associateprofessor副教授guestprofessor客座教授lecturer讲师teachingassistant助教researchfellow研究员researchassistant助理研究员supervisor论文导师principal中学校长(美)headmaster中学校长(英)master小学校长(美)deanofstudies教务长deanofstudents教导主任deanofstudents教导主任teacher教师probationteacher代课教师tutor家庭教师governess女家庭教师intelligencequotient智商pass及格fail不及格marks分数grades分数scores分数examination考试grade年级class班级monitor班长vice-monitor副班长commissaryinchargeofstudies学习委员commissaryinchargeofentertainment文娱委员commissaryinchargeofsports体育委员commissaryinchargeofphysicallabor劳动委员Partybranchsecretary党支部书记Leaguebranchsecretary团支部书记commissaryinchargeoforganization组织委员commissaryinchargeofpublicity宣传委员degree学位postdoctorate博士后doctor(Ph.D)博士master硕士bachelor学士student学生graduatestudent研究生abroadstudent留学生returnedstudent回国留学生foreignstudent外国学生undergraduate大学肄业生senior大学四年级学生;高中三年级学生Junior大学三年级学生;高中二年级学生sophomore大学二年级学生;高中一年级学生freshman大学一年级学生gueststudent旁听生(英)auditor旁听生(美)government-supportedstudent公费生commoner自费生extern走读生day-student走读生intern实习生prizefellow奖学金生boarder寄宿生classmate同班同学schoolmate同校同学graduate毕业生
工作经历Experience
accomplish完成(任务等)achievements工作成就,业绩adaptedto适应于adeptin善于administer管理advancedworker先进工作者analyze分析appointed被任命的assist辅助authorized委任的;核准的bepromotedto被提升为beproposedas被提名为;被推荐为behave表现breakthrough惊人的进展,关键问题的解决breaktherecord打破记录businessbackground工作经历businessexperience工作经历businesshistory工作经历conduct经营,处理control控制cost成本;费用create创造decrease减少demonstrate证明,示范design设计develop开发,发挥devise设计,发明direct指导double加倍,翻一番duties 职责earn获得,赚取effect效果,作用eliminate消除employmentexperience工作经历employmentrecord工作经历employment工作enlarge扩大enliven搞活enrich使丰富establish设立(公司等);使开业;确立evaluation估价,评价excellentLeaguemember优秀团员excellentPartymember优秀党员execute实行,实施expand推广;扩大expedite加快;促进experience经历exploit开发(资源,产品)export出口found创立generate产生goodat擅长于guide指导;操纵implement完成,实施import进口improve改进,提高increase增加influence影响initiate创始,开创innovate改革,革新inspired受启发的;受鼓舞的install安装integrate使结合;使一体化introduce采用,引进invent发明invest投资jobtitle职位justified经证明的;合法化的launch开办(新企业)lead领导lengthen延长lessen减少(生产成本)level水平localize使地方化maintain保持;维修make制造manage管理,经营manufacture制造mastered精通的modernize使现代化motivate促进,激发negotiate谈判nominated被提名的;被任命的occupationalhistory工作经历operate操作,开动(机器等),经营(厂矿)organize组织originate创始,发明overcome克服(困难等)participatein参加perfect使完善;改善perform执行,履行plan计划position职位professionalhistory职业经历professional职业经历profit利润promote生产,制造promote推销(商品);创立(企业)等provide提供,供应raise提高reach达到realize实现(目标等);获得(利润)receive收到,得到,接受recognize认清(职责等)recommended被推荐的;被介绍的reconsolidate重新巩固;重新整顿reconstruct重建recorded记载的recover恢复;弥补rectify整顿,调整redouble加倍,倍增reduce减少,降低(成本等)refine精练,精制reform改革regenerate更新,使更生registered已注册的regularize使系统化regulate控制(费用等)rehandle重铸;重新处理rehash以新形式处理(旧材料)reinforce加强reckon 计算(成本等)renew重建,换新renovate革新;修理repair修复,修补replace接替,替换representative代表,代理人research调查,研究resolve解决responsibilities职责secondjob第二职业set创造(**嫉龋﹕ettle解决(问题等)shorten减低......效能show显示,表明significant重要的,有效的simplify简化,精简solve解决sortout清理specificexperience具体经历speedup加速sponsor主办spread传播,扩大standard标准,规格streamline把......设计流线型strengthen加强,巩固study研究succeed成功supervise监督,管理supply供给,满足(需要)systematize使系统化target目标,指标test试验,检验top头等的,最高的total总数,总额translate翻译,转化travel旅行unify使成一体,统一use使用,运用useful有用的utilize利用valuable有价值的vivify使活跃well-trained训练有素的workexperience工作经历workhistory工作经历work工作,起作用workingmodel劳动模范worth使......钱的,有......价值的
个人品质Personality
able有才干的,能干的active主动的,活跃的adaptable适应性强的adroit灵巧的,机敏的aggressive有进取心的alert机灵的ambitious有雄心壮志的amiable和蔼可亲的amicable友好的analytical善于分析的apprehensive有理解力的aspiring有志气的,有抱负的audacious大胆的,有冒险精神的capable有能力的,有才能的careful办事仔细的candid正直的charitable宽厚的competent能胜任的confident有信心的conscientious认真的,自觉的considerate体贴的constructive建设性的contemplative好沉思的cooperative有合作精神的creative富创造力的dashing有一股子冲劲的,有拼搏精神的dedicated有奉献精神的devoted有献身精神的dependable可靠的diplomatic老练的,有策略的disciplined守**傻discreet(在行动,说话等方面)谨慎的dutiful尽职的dynamic精悍的earnest认真的well-educated受过良好教育的efficient有效率的energetic精力充沛的enthusiastic充满热情的expressive善于表达faithful守信的,忠诚的forceful(性格)坚强的frank直率的,真诚的friendly友好的frugal俭朴的generous宽宏大量的genteel有教养的gentle有礼貌的hard-working勤劳的hearty精神饱满的honest诚实的hospitable殷勤的humble恭顺的humorous幽默的impartial公正的independent有主见的industrious勤奋的ingenious有独创性的initiative首创精神haveaninquiringmind爱动脑筋intellective有智力的intelligent理解力强的inventive有发明才能的,有创造力的just正直的kind-hearted好心的knowledgeable有见识的learned精通某门学问的liberal心胸宽大的logical条理分明的loyal忠心耿耿的methodical有方法的modest谦虚的motivated目的明确的objective客观的open-minded虚心的orderly守**傻original有独创性的painstaking辛勤的,苦干的,刻苦的practical实际的precise一丝不苟的persevering不屈不挠的punctual严守时刻的purposeful意志坚强的qualified合格的rational有理性的realistic实事求是的reasonable讲道理的reliable可信赖的responsible负责的self-conscious自觉的selfless无私的sensible明白事理的sincere真诚的smart精明的spirited生气勃勃的sporting光明正大的steady塌实的straightforward老实的strict严格的systematic有系统的strong-willed意志坚