酒店各部门名称.docx

1、酒店各部门名称中 文英 文缩 写部 门 ：部 门DEPARTMENTDEPT职 位POSITION POS行政办EXECUTIVE OFFICEEO财务部FINANCE DEPARTMENTFIC 会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENTPURCHASING 酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENTS & M前厅部FRONT OFFICE DEPARTMENTF.O (F/O) 管家部HOUSEKEEPINGHSKP洗衣房LAUN

2、DRY ROOMLR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENTF & B中餐厅CHINESE RESTAURANTCHN REST西餐厅WEST RESTAURANTWEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICERM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENTENT夜总会NIGHT CLUB桑 拿SAUNA健身中心HEALTH CENTRE美

3、容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENTENG保安部SECURITY DEPARTMENTSEC人力资源部HUMAN & RESOURCES DEPARTMENTHR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部 ：接待处RECEPTIONRECP行政楼层EXECUTIVE FLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPE

4、RATOR / TELEPHONE ROOMOPT礼宾部CONCIERGECON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGERAM车 队TRANSPORTATION TRA账务处CASHIER 、 ACCOUNTING DESK大堂LOBBY楼层FLOOR/ F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职 位 ：中 文英 文缩 写总经理GENERAL MANAGERGM行政助理ASSISTANT EXECUTIVE MANAGERAEM行政秘书EXECUTIVE SECRETARY-财务总监FINANCIAL CONTROLLE

5、RFC总会计师CHIEF ACCOUNT-成本会计师COST ACCOUNT-采购部经理PURCHASING MANAGERPURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETINGDOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETINGADOS市场及销售部经理SALES MANAGER-销售员SALESSALES前厅经理FRONT OFFICE MANAGERFOM前厅副经理ASSISTANT FRONT OFFICE MANAGERAFOM大堂副经理ASSISTANT MANAGERAM接待员RECEPT

6、IONIST / RECEPTION CLERK-订房员RESERVATION CLERKRESV CLERK行李员BELL BOY / BELL MAN-门童DOORMAN-接线生OPERATOR-司机DRIVER-行政管家EXECUTIVE HOUSEKEEPEREH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPERAEH助理管家ASSISTANT HOUSEKEEPERAH楼层服务员ROOM ATTENDANTATT餐饮总监DIRECTOR OF FOOD & BEVERAGEDOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力

7、资源部经理HUMAN & RESOURCES MANAGERHR MGR总工程师CHIEF ENGINEER-值班工程师DUTY ENGINEER-保安部经理SECURITY MANAGER保安主管CHIEF SECURITY-经 理MANAGERMGR主 任SUPERVISORSUP领 班CAPTAINCAP秘 书SECRETARY-文 员CLERK -服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGEREOD值班经理DUTY MANAGERDM酒店常用术语 ：中文英文缩写接待处用语 ：入 住CHECK - INC / I退 房CHECK - OUTC / O预

8、订BOOKING 、 RESERVATIONBKG预期抵店ARRIVAL 、 DUTE INARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、 DUTE OUTDEPT确 认CONFIRMATIONCONFIRM再次确认RE - CONFIRMRE-CFRM取 消CANCELLATIONCANCELL订 金DEPOSIT价 格RATERTE价 钱PRICE封 房BLOCK续 住EXTENSIONEXTEN客 类 ：顾客 、 宾客CLIENT 、 GUEST散 客WALK INW / I 、 FIT 团 队GROUPGRP商务客COMMERCIAL GUESTCOMM GST

9、商务合同CORPORATE CONTRACT长住客LONG STAY GUESTL / S GST贵宾VERY IMPORTANT PERSONVIP旅行社TRAVEL AGENTTVL AGT自用房HOUSE USE H/U公 司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT-信用卡CREDIT CARD 现 金CASH-尽 快AS SOON AS POSSIBLEASAP资 料INFORMATIONINFM电 话TELEPHONETEL传 真FACSIMILE FAX电 传TELEXTLX电 报CABLECBL地 址ADDRESSADD复印(机)COPY (MACHINE)网

10、 络INTERNET 电 脑COMPUTER 打印机PRINTER 机 票FLIGHT TICKET 打 字TYPING 充 电CHARGE A BATTERY充电器CHARGER留 言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNTH/A国内长途-IDD国际长途-DDD市内电话CITY CALL 分 机EXTENSIONEXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURBDND天 气WEATHER出租车TAXI面包车VEHICLE中 巴COACH报

11、 纸NEWSPAPER信 件MAIL电 视TELEVISIONTV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰 箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗 衣LAUNDRY干 洗DRY-CLEANING熨 烫VALET SERVICE失物招领LOST AND FOUND早 餐BREAKFASTBFAST美式早餐AMERICAN BREAKFASTABF欧陆式早餐CONTI

12、NENTAL BREAKFASTCBF东方式早餐ORIENTAL BREAKFASTOBF午 餐LUNCHLNH晚 餐DINNERDNR人民币-RMB港 币-HKD美 元-USD按 摩MASSAGE蒸汽浴STEAM BATH 邻近房ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATEA.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST

13、 FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDERO.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSONV.I.P国家名称

14、中英对照及缩写阿根廷ARGENTINAAR澳大利亚AUSTRALIAAU奥地利AUSTRIAAT巴哈马BAHAMASBS比利时BELGIUM (BELGIQUE)BE贝宁BENINBJ玻利维亚BOLIVLABO巴西BRAZIL (BRASIL)BR英国BRITAINUK缅甸BURMAMM加拿大CANADACA智利CHILECL丹麦DENMARK (DANMARK)DK德国DEUTSCHLANDDE厄瓜多尔ECUADOREC斐济FIJIFJ法国FRANCEEFR加蓬GABONGA希腊GREECEGR厄地马拉GUATEMALA瓦亚那GUYANAGY海地HAITIHT洪都拉斯HONDURASHN香港

15、HONG KONGHK印度INDIAIND印度尼西亚 INDONESIA伊拉克IRAQIQ爱尔兰IRELANDIE以色列ISRAELIL意大利ITALY(ITALIA)IT牙买加JAMAICAJM日本 JAPANJP约旦JORDANJO基里巴斯KIRIBATIKI卢森堡LUXEMBOURGLU马达加斯加MADAGASCAR (MALAGASY)MG澳门MACAOMO马来西亚MALAYSIAMY毛里求斯MAURITIUSMU墨西哥MEXICOMX尼泊尔NEPALNP荷兰NETHERLANDS (HOLLAND)NL新西兰NEW ZEALANDNZ尼日尔NIGERNE尼日利亚NIGERIANG挪威

16、NORWAYNO巴基斯坦PAKISTANPK巴拿马PANAMAPA巴拉瓦PARAGUAYPY秘鲁PERUPE菲律宾PHILIPPINESPH葡萄牙PORTUGALPT沙特阿拉伯SAUDI ARABLASA赛舌尔SEYCHELLES新加坡SINGAPORESG南非SOUTH AFRICAZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAMESR斯威士兰SWAZILANDSZ瑞典SWEDEN (SVERIGE)SE瑞士SWITZERLAND (SUISSE)泰国THAILANDTH汤加TONGATO特立尼达和多巴哥TRINIDAD AND TOBAGO突尼斯TUNI

17、SIA美国UNITED STATES OF AMERICAU.S.A乌拉圭URUGUAYUY委内瑞拉VENEZUELAVE南斯拉夫YUGOSLAVLAYU扎伊尔ZAIREZR巴林BANGLADESHBH孟加拉BERMUDABD百慕达BRAZILBM塞浦路斯CYPRUS捷克共和国CZECH REPUBLICCZ多明尼加共和国DOMINICAN REPUBLICDM埃及EGYPTEG芬兰FINLANDFI伊朗IRANIR喀麦隆CAMEROONCM直布罗陀GIBRALTORGI哥伦比亚COLOMBIACO巴布亚新几内亚NAPUA NEW GUINENPG南朝SOUTH KOREN叙利亚SYRIASY

18、坦桑尼亚TANZANIATZ土耳其TURKEYTR赞比亚ZAMBIAZM津巴布韦ZIMBAWEZW也门共和国YEMEN REPUBLICYE市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Ent

19、ertainment Department 工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 人力资源开发总监Director of Human Resources 人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 人事主任Personnel Officer 培训主任Training Officer 财务总监Financial Controller 财务部经理Chief

20、Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳Chief Cashier 市场营销总监Director of Sales and Marketing 销售部经理Director of Sales 公关经理P.R.Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer 高级销售代表 Senior Sal

21、es Executive 销售代表 Sales Executive 公关代表 P.R. Representative Executive Office总行政办公室 宾客关系主任Guest Relation Officer 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 客户经理Account Manager 高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist 销售部联络主任Sales Coordinator 资深销售中心预订员Sales Center Senio

22、r Reservation Clerk 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl 礼宾司Door Man Accounting财务部 Sales & Marketing Dept.营销部 General Manager总经理 Human Resource & Training Dept.人力资源及培训部 Deputy General Manager常务副总经理 Room Division房务部 Food & Beverage Dept.餐饮部 Purchasing Dept.采购部 E

23、lectronic Data Processing Dept.电脑部 Security Dept.保安部 Engineer Dept.工程部 客房总监Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver 出租车订车员Taxi Servic

24、e Clerk 行政管家Executive Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess 服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen) 西厨师长Sous Chef(Western Ki