英语听力教程答案unitunit.docx

1、英语听力教程答案unitunit1 Shopping and Banking OnlinePart I Getting readyB. Spot dictation. Fill in the banks with the words you hear.Tapescript:We have just two more days to “shop till you drop” till Christmas, and that typically means a lot of last minute shopping. And though buying with a mouse is still

2、tiny compared to shopping with your feet online retailing is more popular than ever.Christmas shopping in the street is great sometimes. But when youve just got to get a bunch of shopping done and you want to have something to send to a third-party location, its much better online.In the U.S., onlin

3、e shopping is predicted to be 30% ahead of last December, while mails can expect less than a 6% increase in sales. In Britain, Europes biggest e-tailing market, online gift-buying is expected to grow by 50%, with $8 billion worth of goods sold through the net in the November to January period.C. Lis

4、ten to a news report. Supply the missing information.Tips for staying safe on the NetMajor pointsDetails (key words)1. Evaluate the siteWell-known/trustworthy/ customer service/ complaints procedure / refund policy.2. Talk to merchant/Email and wait for responseAddresses / phone numbers/ call up3. E

5、nsure secure connectionStrict safety measures4. Be extra careful at a cybercaf or other public connectionPart A. Main problems of online shopping Long time waiting for delivery or even no delivery (about 8%) after ordering No clear information about delivery charges A danger that customers personal

6、information would be sold to a third party (as many as 87% of the sites) No policy on returning goods (about 47% of the companies) No confirmation of the order (about 35% of the sites ) and the dispatch (as many as 87% of the sites) No money back more than four months after returning goods (in two c

7、ases)B Now listen again. Complete the summary.Summary: The survey shows in spite of the convenience and choice offered by Net shopping there are still many obstacles that prevent consumers from shopping with complete trust. One of the biggest problems is to build consumers trust in buying online. It

8、 takes time for the Internet to become mature as a retail channel when it gives support to trust relationships with guarantees of payment and service.Part Banking at homeA. Outline1. Some problems of the walk-in bank A. standing in long lines B. running out of checks C. limited opening hours2. Onlin

9、e banking services A. viewing accounts B. moving money between accounts C. applying for a loan D. getting current information on products E. paying bills electronically F. e-mailing questions to the bank3. Reasons for creating online services A. competing for customers B. talking advantage of modern

10、 technology4. Inappropriateness of online banking for some people A. having no computers at home. B. preferring to handle accounts the traditional wayB. Now try this: listen to a more authentic version of the material. Then answer the questions.1. What is “interactive banking” It is banking through

11、the Internet.2. Why can “online banking” compete of customers “Online banking” offers convenience which appeals to the kind of customer banks want to keep.3. What kind of customers do banks want to keep Banks most want to keep people who are young, well-educated, and have good incomes.Part B. Now li

12、sten to an interview discussing English and American good customer services. Compare the services and supply the missing information.English Good Customer Service (Harrods)American Good Customer Service(Saks)1. offering products in a pleasant environment2. before sale, during sale and after sale Ser

13、vicesecond to none3. different approaches to different customersExample:European American customers customers Let them take a Approach them Look at everything Show them Let them come to alternatives Sales assistants 4. good & successful first contact with the customermost important1. focusing more i

14、n the human side of selling a. trying to know about lifestyle / family/ income / occasions in life b. forming a partnership between the customer and the sales associate2. developing customers3. measuring selling effectiveness / good quality staff by repeat business not by sales.Part Tapescript:“Ever

15、ybody loves a bargain,” this is a common American saying. A bargain is something you buy for less than its true value. It is something you might not buy if it costs more. One persons useless ugly object can be another persons bargain. So many Americans put it outside with a “for sale” sign on it and

16、 they have a yard sale.Just about anything can be sold a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to s

17、omeone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked 10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go

18、 to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere

19、 did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusetts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought

20、 it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachustetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been m

21、issing ever since. Mr. Jaudere learnt the war club was valued at about $150000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston, Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying2. What can be sold at a ya

22、rd sale3. Why do people go to a yard sale4. When was the old wooden club stolen5. What was the real value of the club6. Why was the club at a great value2 Hotel or B&BPart Getting readyB. Listen to the dialogue. Write down all the numbers of the proportions of tourists.Proportions of touristsThis ye

23、arAn average year Staying in hotels35%60% Staying in holiday camps45%20% Visiting Europe60%80% Visiting the U.S.A30%15% Going by plane50%70% Taking their own car30%20%C. HotelsPricesOther related informationThe Castel Inn12/single; 15/double;Continental breakfast includedThe Dalton Hotel30/single; 6

24、0/double;Bathroom attached to every room;no charge for children under 12The Park Hotel16/person; 25/half-board;29/full boardBathroom attached to every roomThe Phoenix28/double+bathBreakfast excluded1. English breakfast is hot food: fried egg, fired bacon, porridge, etc.2. Continental breakfast consi

25、sts of coffee, tea, rolls, jam and honeynothing cooked.3. Half-board includes dinner, bed and breakfast.4. Full-board is the room plus all meals.5. VAT stands for Value Added Tax.Part A touch of home1. B&B A. nature B&B is a short form for bed and breakfast. B. increasing numberNow there are about 1

26、5 000 B&Bs in the U.S. C. advantages over big hotels1. charm, comfort, hospitality.2. owners taking a personal interest in guests2. Attraction of owning a B&B A. meeting different people B. talking with guests3. Several features of Suits Us A. long history built in 1883; 19th century decorations B.

27、interesting names for some rooms Named after some previous famous guests4. Different people, different choices A. B&Bs not suitable for some people 1. uncomfortable staying in someone elses home 2. not interested personal interaction B. a quiet and romantic place for many peoplePart Renting a carA.

28、Listen to the conversation in which a man phones a car rental agent about renting a car. Supply the missing information.Information about the customer: A family of three + camp equipment Leaving on Fri., July 7th Returning on Mon., July 10thSuggestions by the agent: A compact car current model; A sm

29、all station wagon automatic transmissionBest choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95 Pick up: after 4 p.m. on Fri. Return: by 10 a.m. on Mon. Mileage rate: first 300 miles free, then 12 cents per mileOther costs: Insurance: $10 Sales tax: 8% Deposit: $ 100B. N

30、ow try this: listen to a more authentic version of the material. Write down the words or phrases that are related with car rentals.a compact car / a station wagon / automatic transmission / current models/ pick up / return the car / special weekend / rate / regular rate / unlimited mileage / insuran

31、ce sales tax / a full tank of gas / deposit / lowest ratesPart B.Room trpeRack rate(per night)Suitable forFeaturesSingle room40Staff of all gradesTwin room55Sales staffDelphos Suite150Managerial staffMore luxurious; private terrace; convenient for entertaining private guests; view over the lakeBella VistaPenthouse220Company Director and his wifeTotal luxury + total privacy; a balcony; view over the whole country side; a large sitting room; a study; a fully-fitted kitchenPart A. Names of the hotelsLoca