高二职高上英语教案unit4文档.docx

1、高二职高上英语教案unit4文档课题序号授课日期第 周 月 日（星期 ）授课班级授课课时授课形式授课章节名 称Unit 4 If you receive a complaintWarm-up, Listening and Speaking A使用教具Tape recorder教学目的(1)Students will practice their listening and speaking abilities.(2)Students will learn some useful expressions about how to respond to oral complaints.(3) St

2、udents will master some useful expressions in the listening materials.教学重点Students should master some useful expressions: Im afraid I have to make a serious complaint. Oh, Im sorry about that. Im afraid we cant help you at the moment Well, Im afraid there is nothing we can do about it actually.教学难点S

3、tudents will master some useful words and expressions in the listening material.课外作业Copy and recite the new words and expressions;Finish some exercises in the learning plan. 授课主要内容或板书设计Unit4 Listening and Speaking A1.wait in line 排队等候2.break down 坏了，出了故障3.explain sth. to sb. 给某人解释某事4.sound as if 听起来

4、好象5.apologize to sb. for sth. 因某事向某人道歉6.keep stopping 不断停下7.be unhappy with sth. 对。不愉快8.have problems with sth. 在。方面有问题9.cut out 停止10.run properly 正确运转plain to sb. about plain to sb. thatcomplain that12表示“做某事遇到/有困难”的句型有:have trouble doing/have trouble with sth.have difficulty doing/have difficulty w

5、ith sth.have a hard time doing/have a hard time with sth.教学步骤教学内容教学方法及双边活动Step 1Step 2Step3Warm up1)Free talk: Let students talk about the pictures.2) Let students read the problems then try to choose the correct picture for each problem.3) Pair workCreate short conversations about the problems list

6、ed above and role-play with their partner.Listening and Speaking A1)Students will listen to the tape for the first time; try to circle correct answer in Part 1.2)Listen again and underline the complaints in the conversation.3)Teacher will explain some useful language points in the dialogue, then mak

7、e students read the dialogue in roles.4)Sum up:Ask students to sum up some useful expressions on making a complaint, accepting a complaint, delaying a complaint, rejecting a complaint.Encourage students to give more sentences.5)Drills:Students will finish the exercises in Part 3, according to the ex

8、ample.6)Role play:Students will work in groups. Use the expressions they have learned to make a dialogue, according to the situation: Amy had problems with her scanner so she made a call to the Customer.Teacher will give an example if necessary, then let some students role-play it.HomeworkCopy and r

9、ecite the new words and expressions;Finish some exercises in the learning plan.课题序号授课日期第 周 月 日（星期 ）授课班级授课课时授课形式授课章节名 称Unit 4 If you receive a complaintListening and Speaking B使用教具Tape recorder教学目的(3)Students will learn to catch key information in the listening material;(4)Students will master some u

10、seful words and expressions;(3) Students will know something about how to cope with the oral complaints.教学重点Students should master some useful words and expressions: cash, exchange, merchandise coupon, refund, balance, give back, be satisfied with, be used as .教学难点Students will make a dialogue about

11、 how to cope with the complaints.课外作业Copy and recite the new words and expressions;Finish some exercises in the learning plan.教学步骤教学内容教学方法及双边活动Step 1Step 2Step 3 Step 4Step5Step 6ReviewReview some useful words and expressions in last class. wait in line 排队等候break down 坏了，出了故障explain sth. to sb. 给某人解

12、释某事sound as if 听起来好象apologize to sb. for sth. 因某事向某人道歉keep stopping 不断停下be unhappy with sth. 对。不愉快have problems with sth. 在。方面有问题cut out 停止run properly 正确运转complain to sb. about plain to sb. thatcomplain that表示“做某事遇到/有困难”的句型have trouble doing/have trouble with sth.have difficulty doing/have difficul

13、ty with sth.have a hard time doing/have a hard time with sth.New words LearningLet students match the words on the left with the Chinese meaning on the right. Cash 现金 Exchange 调换 Merchandise coupon 商品券 Refund 退款 Balance 余额,欠款Listening and Speaking B1)Listen to the tape, try to master the main idea,

14、and then finish Part 62)Listen again and try to catch some key sentences, then finish Part 73)Teacher will explain some difficult language points in the dialogue.DiscussionSuppose you are a shop assistant at a department store. When facing an angry customer, what should you do?A lady is complaining

15、about a newly bought coat she doesnt like. How to cope with the situation?Role-playLet students complete the conversation in Part 10 then role-play it with their partner.HomeworkCopy and recite the new words and expressions;Finish some exercises in the learning plan.授课主要内容或板书设计 Unit4 Listening and S

16、peaking B1.solve the complaint 解决投诉2.give back 交还3.be used as 被用作4.merchandise coupon 商品券5.be equal to 等同于6.be satisfied with 对。感到满意plain about a newly bought coat 投诉一件刚买的外套8.cope with the situation 处理这情况9.exchange sth. For sth. 拿。与。交换10.something wrong with 出了毛病，有故障11.change for用。换来。change into把。变成

17、。课题序号授课日期第 周 月 日（星期 ）授课班级授课课时授课形式授课章节名 称Unit 4 If you receive a complaintReading and Writing使用教具Tape recorder教学目的(1) Students will know something about how to voice their complaints.(2) Students will master some useful words and expressions in the text;(3) Students will know how to write an adjustme

18、nt letter.教学重点Students will have a good understanding of the text and master some useful words and expressions: voice ones complaints, with the intention of doing, eitheror , remove from, look into, look forward to教学难点Students can write an adjustment letter.课外作业Write the adjustment letter in Part6Fi

19、nish some exercises in the workbook.教学步骤教学内容教学方法及双边活动Step 1Step 2Step 3Step 4 Step 5Step 6ReviewReview some useful expressions in last classsolve the complaint 解决投诉give back 交还be used as 被用作merchandise coupon 商品券be equal to 等同于be satisfied with 对。感到满意complain about a newly bought coat 投诉一件刚买的外套cope

20、with the situation 处理这情况exchange sth. For sth. 拿。与。交换something wrong with 出了毛病，有故障change for用。换来。change into把。变成。Lead in Let students talk about how many ways do they know to voice their complaints, what are they?While-reading1) SkimmingStudents will listen to the tape, try to master the main idea a

21、nd answer the questions in Part 2.2) ScanningStudents will read the text by themselves, try to underline some useful words and expressions and guess their meanings, then finish the exercises in Part 3.Post-reading1)Teacher will explain some useful words and expressions in the text;2)Pair work:Let st

22、udents discussion Part 4 with their partners. Try to review the text to find out four stages : background, problem, solution, and closing.Writing1)Students will read the sentences in Part5 then match the sentences with their functions listed.2)Sum upStudents will sum up some important points when wr

23、iting an adjustment letter according to the tips.3)DrillsLet students complete the adjustment letter for Mr. Watt. Give some help if necessary.HomeworkWrite the adjustment letter in Part6Finish some exercises in the workbook.授课主要内容或板书设计Unit 4 Reading and Writing1.voice your complaints 表达你的投诉2.a lett

24、er of complaint 一封投诉信3.much to my regret 深感遗憾4.regret to do 对要做的事遗憾（未做）regret doing 对做过的事遗憾（已做）regret having done sth. 对已发生的事感到遗憾5.with the intention of doing 打算，意图6.remove from把。从。清除7.be unable to do 不能8.Is ones duty to do sth. 做某事是某人的职责9.under such a situation. 在这样的情况下10.either or 要么。要么。11.look in

25、to 调查12.lool forward to 期望13.turn a deaf ear to 假装没听到课题序号授课日期第 周 月 日（星期 ）授课班级授课课时授课形式授课章节名 称Unit 4 If you receive a complaintReal Life Skills and Further Reading使用教具common教学目的1) Students will master a fax.2) Students will know how to fill out the Customer Complaint Record.3) Students will know some

26、steps to handle customer complaints.教学重点Students will know how to handle customer complaints and fill out the Customer Complaint Record.教学难点Students will know how to cope with the complaints in the real life课外作业Finish the exercises in the learning plan教学步骤教学内容教学方法及双边活动Step 1Step 2Step 3Real Life Ski

27、lls1) Make students read the fax Jay got, then try to tick what is probably happening.2) Let students discuss Part2. They are possibe excuses and explanations Jay can provide to Peter. Decide whether they are appropriate.3) Students will work in pairs and complete Part3. Let them brainstorm some pos

28、sible responses for Jay.4) Help students fill out the customer complaint record.Further Reading1)SkimmingStudents read the text quickly, try to find some useful words and expressions and guess their meanings.2)ScanningStudents read the text again and try to find some tips on how to handle customer c

29、omplaints.3)Teacher will explain some useful language points4)DiscussionStudents will discuss in groups and give some brief suggestions on how to handle customer complaintsHomeworkFinish the exercises in the learning plan授课主要内容或板书设计 Unit4 Real Life Skills and Further Reading1.get a fax 拿到一份传真2.recei

30、ve our latest order 收到我们最近的订单3.a scratched drawer 一个被刮坏的抽屉4.instead of 代替，而不是5.be sure 确信6.cost us money 花费我们的钱7.right away 立刻，马上8.require sb. To do 要求某人做某事plain about sth. 对。抱怨10.There is no excuse 没有任何借口11.take action 采取行动12.have a problem with/ have problems with 。方面有问题或困难/在某方面有问题have a problem doing 做。 不容易， 做。有困难