商务交际英语试题及参考答案.docx

1、商务交际英语试题及参考答案商务交际英语（1）试题及参考答案试卷代号：2139 中央广播电视大学 “开放专科”期末考试英语专业 商务交际英语（1）试题注意事项 一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。 二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。I . MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter indicating the best choice t

2、o complete each sentence or answer each question:1. Which of the following is an internal barrier to communication? a. the shyness of a person. b. a domineering boss c. a room that is so hot that everyone is impatient with each other d. all of the above are internal barriers2. Which of the following

3、 is a message delivery medium that avoids the problem of telephone tag? a. a scanner b. a telephone call c. email d. a CPU3. What happens during the first stage of effective team development? a. Team members determine their group goals. b. Team members get acquainted and begin to exchange informatio

4、n. c. The team leader assigns roles to various team members. d. The team learns how to solve problems and overcome conflict.4. What is the main objective of a message that tells the receiver about a new product that wili soon be available in stores? a. To inform b. To request c. To record d. To pers

5、uade5.Which of the following sentences contains a redundant expression? a. Currently we have an overstock of red and blue Tshirts, as of this week. b. As of last quarter, our sales projections were accurate. c. The trend is to underestimate the market value of existing properties. d. Quality is our

6、primary concern, regardless of the impact on production schedules.6. Memos are _. a. harder to format and key than letters b. used to send a message to a supervisor in another company c. used to send a goodwill message to a coworker d. usually more formal than business letters7. Abuses of email mess

7、age writing include _. a. spamming b. shouting c. telecommuting d. both a and b8. Which type of letter is considered a goodwill letter? a. A letter of acknowledgment b. A positive response c. A routine request d. All of the above would be considered a goodwill letter9. Which of the following would b

8、e part of an analytical report? a. problem statement b. conclusions c. recommendations d. all of the above10. Which of the following is a preliminary part of a formal report? a. bibliography b. title page c. both a and b d. neither a nor bII. TRUE/FALSE（10小题，每小题1分，共10分）Write a T in the space provide

9、d if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.T/F _ 11. While computers are becoming smaller and more powerful, they are becoming more expensive._ 12. In some cultures, nodding the head means no i

10、nstead of yes._ 13. A heterogeneous group is one that includes people with a mixture of backgrounds, abilities, and strengths._ 14. Only positive messages need to have a positive tone; negative messages can only be negative in tone._ 15. Minutes are sent only to the meeting participants._ 16. Most b

11、adnews messages should be written in the indirect order._ 17. Letters with negative messages typically open with reasons for the negative news._ 18. For a blind copy, the initials be appear on the copy but not on an original._ 19. Gathering data by talking with customers is called secondary research

12、._ 20. When writing in a personal style, use the pronouns you and 1.III. ERROR CORRECTION（10分）Rewrite the following short paragraph by identifying all errors and correcting them:Our fourpersons committee has met several times to discuss the possibility of flexible scheduling. There has been some goo

13、d arguments on both sides of the issue, but, unfortunately, we are deadlock in our voting. Would you agree appointing a fifth member to break the tie and help our resolve this important matter? Thank you.IV. READING COMPREHENSION（10小题，每小题2分，共20分）Read the following two passages and answer the questio

14、ns.Passage One:In the past, the work day was from 9 to 5 and the work week went from Monday through Friday. Rush hour, both morning and evening, was a nightmare as roads became jammed with commuters going to and from the office. While rush hour seems to be here to stay, the traditional work day and

15、work week are gradually becoming a thing of the past.Companies today are facing issues such as office overcrowding and employees desires, which compel management to be creative in how and where work gets done. Many offices find it beneficial to have flexible working hours. For example, employees may

16、 put in their eight hours sometime between the 7:00 a. m. and 6:30 p. m. Others may choose to put in four tenhour days a week instead of coming to the office five days.Flextime can also help save employers from the expense of expanding an office because of overcrowding. Desirable office space is at

17、a premium in most urban markets, and opening a branch office takes time. Some companies may choose to outsource work, but others do not want to lose creative control. With flextime, more employees can share office space because not everyone is thereat the same time. Whatever a companys situation, it

18、 takes creativity, patience and teamwork to have a pleasant and productive working environment.26. What causes rush hour?a. Commuters not planning well enough.b. Too many people heading for work at one time. c. Peoples desire to drive too fast. 27. On the whole, employees seem to_.a. be reluctant to

19、 get involved in deciding when they work b. resent not always working from 9 to 5c. take advantageof creative working arrangements28. What is one advantage of flexible working hours?a. More employees will be at work at the same time. b. Employees will work longer hours.c. Flexibility is cheaper than

20、 office expansion.29. According to the passage, desirable office space is _.a. expensiveb. hard to findc. very crowded30. Opening a branch office_.a. will not help overcrowding problems b. does not happen overnight c. is bad for businessPassage Two: Most nations of the world export goods to other co

21、untries. Likewise, many import goods from other nations. Why do countries engage in international trade?Firstly, some countries of the world have certain conditions that provide them with a basis for international trade. For example, Columbia and Brazil have just the right climate for growing coffee

22、. They export the surplus to earn foreign exchange to pay for the goods they import.Secondly, if a country has an abundance of natural resources, it generally exports some of them. Rubber from Malaysia and oil from the Middle East countries are examples.Thirdly, if a nation is advanced in science an

23、d technology, it can produce sophisticated machinery and equipment, such as computers, jet airplanes and electric generators. Their manufactured goods are usually sold at high prices in the international market. So they enjoy favorable conditions in the international trade.In addition to trade in go

24、ods, there is another form of trade, i. e. trade in services. The former is called visible trade, and the latter, invisible trade. Transportation, insurance, financing and tourism are some of the forms of invisible trade. Trade in these forms can be as important to some nations as the exchange of go

25、ods is to others.31.According to the passage, international trade means _. a. exporting goods to other countries b. exporting goods to and import goods from other countries c. exchanging not only goods but also service with other countries32. The reason for countries of the world to engage in intern

26、ational trade is_.a. to build up friendship with people in other countriesb. to exchange what one has for what one needsc. to provide assistance to poor countries33. Saudi Arabia usually exports_ to other countries.a. oilb. coffee c. computer34. Who suffer from unfavorable conditions in internationa

27、l trade? a. The developed countries. b. The developing countries. c. The countries in West Europe.35. 10. Which of the following are viewed as invisible trade? a. Coffee, rubber and oil. b. Computers, airplanes and electric generators. c. Transportation, insurance, financing and tourism.V . TRANSLAT

28、ION （3段短文，每段5分，共15分）Translate the following passages into Chinese:36.successful teams are made up of individuals who have different backgrounds. In an organization, effective work teams have to be based on function, purpose, or individual expertise rather than on personality.37. To cut down in wordi

29、ness, use the active voice rather than the passive voice. Using the active voice helps you be direct and keeps your sentences from being too wordy.38.Formal reports are more complex and longer than informal reports. Because of this complexity, you may spend more time organizing and writing a formal

30、report than you would prepare an informal report. Formal reports may be used when writing to the top management of an organization.VI. WRITING (35分)39. According to the given facts, format a business envelope: （5分）The sender: Kang Zhuang, General Manager of FORWARD BICYCLE CO. LTD.987 Jiangnan Road, Kunshan, Jiangsu, China, 215300Tel; (0520)5000000Fax; (0520)5000001The receiver: Mr. Fred Johns, Chief Buyer of Kiddie Komer, Inc.# 202418 Richards Street, Vancouver, B. C. Canada V6S 3A740. Write a correctly laid out memo according to the following. (10分) Jane Simmons, Personnel Manager of