HND 人力资源管理 报告 MPO Out 3.docx

1、HND 人力资源管理人力资源管理 报告报告 MPO Out 3 1.Assess the main features of managerial work and explain/outline the main roles and activities of managers within Scotia Airways.评估管理工作的主要特点，并解释/轮廓内舍航空公司经理的主要职责和活动。Managing is a process by which responsible persons in an organisation combine resources to achieve give

2、n ends.The main features of the managerial work can explain by the Henri Fayols Generic Management Theory.There are several categories from Fayol which are about:the Forecasting,the Planning,the Commanding,the Controlling,the Co-ordinating and the Organising.管理是一个过程，负责人在一个组织整合社会资源，实现给定的目的。对管理工作的主要特点

3、可以由亨利 法约尔的一般管理理论解释。有几类从法约尔这是关于：的预测，规划，指挥官，控股，在协调和筹备。Forecasting is predicting future events and Forecasting is the first the step of the managerial work because as an manager he or she must have an ability to forecast the problems that the company will meet and must do the prevention measure well.In

4、 Scotia,for example,they want to establish their work across the whole Europe and then to the Asia,but the Scotia manager must forecast many problems that will happened in the future such as the change of currency,the language and culture have differences and any other problems,so the manager must p

5、rice the product and service again at that foreign area with their currency and training their employees who will go there doing the business.The Scotia manager should forecast the problems and find some solutions to avoid them.The forecast ability is very important about the manager.预测是预测未来事件和预测是管理

6、工作的第一个步骤，因为作为一个经理，他或她必须有预测，该公司将满足和必须做的预防措施以及存在的问题的能力。在斯科舍省，例如，他们希望建立横跨整个欧洲，然后到亚洲工作，但舍管理人员必须预测，这将发生在未来的许多问题，如货币的变化，语言和文化有差异，并任何其他问题，因此管理者必须再次在外国地区价格的产品和服务与他们的货币和培训员工谁都会去那里做着生意。该舍经理应该预测的问题，并找到了一些解决 1 方案，以避免它们。的预测能力是对经理非常重要。To about the Planning,it is setting out a course of action and to meet expected

7、 demand.Planning is to explore the future,and then providing a clear methodology for achieving the target expansion and develope a project of action.Scotia wants to expand their business into East Europe,Middle and Far East Asia.To ensure their goals can be achieved,they placing an order to manufact

8、ure the wide bodied aircraft to ensure they can complete the long flight,but in order to achieve their goals,they should do a plenty of research and reserve a large amount of money to solve the problems they will meet,for example,in China there are only three airports can make the make the wide bodi

9、ed aircraft land,so the manager should to design the lines to make sure the safety of the passengers.要对规划，它是设置了行动方针，并以满足预期需求。规划是探索未来，然后提供为实现目标扩展一个明确的方法和前提下发展行动计划。斯科舍省希望扩大业务至东欧，中东和远东地区。为了确保自己的目标可以实现，他们订货制造的宽体飞机，以确保他们可以完成长途飞行，但为了实现自己的目标，他们应该做大量的研究，并预留大量的资金来解决他们将满足问题，例如，在中国只有三个机场可以使化妆宽体飞机的土地，所以管理者应该设计线

10、路，使乘客一定的安全性。And the commanding of the manager is a important feature.It is directing staff to undertake tasks.Commanding ensures that employees are directed to enable them to fulfill their duties.Scotia want to expand their business into the Europe marketing,so at the beginning,the manager must have

11、 a detailed plan to face what they will meet.And at this time,the manager must command the whole staff to complete works to ensure the plan can perfectly implement.Management must have enough understanding to the staff,because in this way they can make the staff to do works which suitable to them an

12、d also can command them in the right way to execute the plan.和经理的指挥是一个重要的特征。它是指导员工承担的任务。指挥确保雇员亦获指示，使他们能够履行自己的职责。舍想拓展业务至欧洲市场，所以在一开始，2 经理必须有一个详细的计划去面对什么，他们会满足。而在这个时候，管理者必须命令全体员工完成工程，以确保该计划能够完美实现。管理人员必须有足够的了解工作人员介绍，因为这样他们可以让员工做哪些工作适合他们，也可以以正确的方式来执行该计划指挥他们。Controlling is another feature to the manager,b

13、ecause controlling keep the managers and departments within budgets.It is monitoring progress,ensuring alignment with plans taking corrective actions.Scotia Airways plans to employ some executives to help the management to operate the company,so the budget must clearly.Employ others to operate the c

14、ompany have a great risk,so the senior management must controlling them in a certain range.Controlling the budget can ensure the finance safety of a company,so controlling is a very important function of the managerial work and is the necessary condition to the company operational.控制是另一种功能的经理，因为控制保持

15、在预算之内的管理人员和部门。据监测进展情况，确保对齐并计划采取的纠正措施。舍航空公司计划聘请一些高管，以帮助经营公司的管理，使预算必须明确。雇用他人经营公司有一个很大的风险，因此，高级管理人员必须控制它们在一定范围内。控制预算可以保证公司的财务安全，所以控制是管理工作的一个非常重要的功能，是必要条件，以公司运营。In a company,co-ordinating is also necessary.Co-ordinating makes sure that people,resources,equipment are all working together.The new airports

16、 that Scotia built need a plenty of materials and human,so the manager must ensure the resources are at the correct airports to meet service demands.The new airports need lots of resources than the old airports,so the manager must co-ordinate the resources used,if the resources could not meet the ne

17、eds of the new airports,the new airports would not operate and that might lead to a large lose of the company and would make the development strategy of the company receive huge obstacles.For about this way,co-ordinate is important to the managerial work.在一个公司，协调也是必要的。协调将确保居民，资源，设备都一起工作。新机场的建成舍需要大量的

18、材料和人力，所以管理者必须确保资源在正确的机场，以应付服务需求。新机场需要大量的资源比旧机场，所以管理者必须统筹使用的资 3 源，如果资源不能满足新机场的需求，新机场将无法运行，并可能导致大赔公司与将使该公司的发展战略获得巨大的障碍。关于这种方式，协调是重要的管理工作。Organising the whole company is the responsibility of the manager.Organising to a company means mobilising materials,resources,people and allocating them to departme

19、nts and peoples.Scotia wants to expand their business into East Europe and Middle and Far East Asia,so the manager must develope system to manage health and safety.The company want to establish the foreign market that means some of the old employees should to go abroad and work in a new environment,

20、to meet the strategy some employees should to go some areas which is dangerous such as the Middle East areas.So the manager must to pay attention to the health and safety of those employees and developing an system to make sure the things that those employees cared about.筹办整个公司是经理的责任。筹办一个公司是指动员材料，资源

21、，人员和他们分配到各部门和人民。斯科舍省希望扩大业务至东欧和中东和远东地区，所以管理者必须的前提下发展系统来管理健康和安全。该公司希望建立国外市场，这意味着一些老员工应该走出国门，在一个新的环境中工作，以满足战略有些员工应该去一些地方是危险的，如中东地区。所以，管理者必须要注意的雇员的健康和安全，发展一个系统，以确保事情，那些员工关心。The main roles that the manager played in a company as the decisional,the informational and the interpersonal.If the managers play

22、these three roles best in a company,the company will operate beneficially.主要角色，在一个公司经理扮演的决策性，信息性和人际交往。如果管理者最好在公司扮演这三个角色，公司将实益运作。To be the leader of the company,the managerial works of management must play a role as the decisional,so the senior manager must be the decision maker to decide the strateg

23、y and the correct issue.In Scotia,the strategy is to expand their foreign business,so the managerial work is to decide which routes will the airline expand.Senior managers should collect all kinds of informations about the new lines and consider all kinds of the elements which about the financial bu

24、dget,the safety or the 4 and the cultural and of the foreign areas healthy of employees,the quality level right make the with the situation to religion of the localize.And then combine decision,choose the right airlines to complete the expanding strategy.所以高级经理管理人员的管理工作必须发挥作用，作为决策性的，是公司领导，所在斯科舍省，该策略

25、是拓展国外业务，必须是决策者决定战略和正确的问题。高级管理人员应当收集各种有关新以管理工作，决定哪些路由将航空公司扩大。境外地区的质量水平并考虑各种有关的财务预算，安全或健康的员工，线信息，选择做出正确的决定，和本土化的文化和宗教的元素当中。然后与形势相结合，合适的航空公司来完成扩大战略。for a manager,because the manager must important role is also The informationalensure that all of employees understand the implications of the expansion fo

26、r their job security.The works in Scotia must have difficult at the beginning because of the staff numbers.To expand their market,Scotia needs a plenty of employees to service in the new airports,but now Scotia only have 80 employees,so they should to recruit new business.s companyto familiar with t

27、he training staffs and then they should them During this process,the manager must the staff understand the orders and the works what they should do.因为经理必须确保所有员工了解扩展他们的该信息的作用也是一个重要的经理，为了扩大自己的市场，舍的作品必须有，因为员工人数开头难。工作安全的影响。所以他们应 80名员工，舍需要大量的员工在新机场的服务，但现在斯科舍省只有管理在这个过程中，然后他们应该训练他们熟悉公司的业务。该聘请新的员工，者必须在工作人员了

28、解订单和作品他们应该做什么。The role.interpersonal of character the managerial is the Another important employees with leadership and liaise the is interpersonal ability related to display 在管理的另一个重要特征是人际角色。人际交往 concerning the change in culture.As the chart:能力是关系到显示的领导和联络有关的文化变革的员工。BOSS 5 WE CUSTOMERS PEERS EMPLOY

29、EES staffs,the employees,know the relationship with From this chart we can clearly the to expand work.In Scotia,customers managers and when we do the business business and build the airports,the manager must handle the interpersonal relationship,because Scotia will open up the overseas market,then i

30、nevitable to recruit the local people working in the new airports,but the culture and religion could be different,so the with attention to,especially interpersonal the relationship must be taken more 管理员工，customers and the colleagues.从这个图上我们可以清楚的知道与员工，人员和客户的关系，当我们做业务工作。在斯科舍省，拓展业务和建立了机场，那么必然招募新机因为斯科舍

31、省将开拓海外市场，管理者必须处理好人际关系，所以人际关系必须采取更多的关但文化和宗教可以是不同的，场工作的当地人，注，特别是与客户和同事。measure used to could two mechanisms that be 2.Describe the value of managerial performance and justify how each could be used to assess managerial performance in Scotia Airways.and departments to mechanisms restrain every As a com

32、pany,there are so many the productivity levels or efficiency,the motivation and morale employees such asstaff level of the of their training and development,staff,of the successful All of these things can react the true situation of the turnover and the absenteeism.can react the benefits company.For

33、 examples,the productivity levels or efficiencyand training of the companys success and the effective and of company the can state the employees level improvement and then state the customer development satisfaction about the company service.6 作为一家公司，有这么多的机制来约束每一个部门和员工，如生产力水平或效率，积极性和士气的员工，成功的培训和发展，员工流失率的水平和旷工。所有这些事情可以反应公司的真实情况。举例来说，在生产力水平或效率可以反应的优点，有效的公司和公司的培训和发展的成功可以说明员工水平的提高，然后说出了客户满意度有关该公司的服务 T