招聘口语.docx

1、招聘口语Hi Jess, can you put me through to Marcia in HR please? Hi Marcia. Its Philip here. Listen, Ive had to let Brian go. He lost us the DollarMart account. Yeah, but it had been going on for a while, he just wasnt pulling his weight anymore. Hed been warned his last performance review was really bad

2、. He knew it was coming. So - well be looking for someone new and well need to decide on who that is. Who are we looking for? Good question.I was hoping you might be able to help me with that! Heres what Im thinking and let me know if you agree. Well, obviously, theyll need to have a first degree, d

3、oesnt matter what subject, and then a masters or an MBA, Id say. Experience? At least five years relevant experience, in an international company I want somebody with a proven track record. Oh they have to be a team player Brian never was so strong interpersonal skills. Oh and I want someone with vi

4、sion.yes, “vision” I know its difficult to define, but what I mean is, someone who knows were in a rapidly changing market, and they can use it to our advantage. Experience with online sales, perhaps but yes, Id be interested in that. Oh, language skills I cant emphasise that enough not necessarily

5、a native speaker, but they must be very good at English, and another language as well, Spanish, or Mandarin is best. Does that sound ok to you? Great! Ok can you get an ad out on the website as soon as possible, and the trade press, as well? Ok great thanks Marcia I want a new sales director by the

6、end of the month!HR Human Resources - the personnel department of an organization, dealing with the recruitment, administration, management and training of employees; abbreviated as HR (公司的)人事部，人力资源部to pull ones weight - to do the work that one is obligated to. If you dont pull your weight you are n

7、ot doing your share of the workload. 做好本职工作a degree - an award conferred by a college, university, or other postsecondary educational institution as official recognition for the successful completion of a program of studies. a masters - An advanced degree, past your first degree, but before PhD MBA

8、- a masters degree in business a track record - someones past performances viewed as a whole (个人或组织的)业绩记录a team player someone who works well as part of a team interpersonal skills the ability to relate well to other people 人际交往技巧vision a term used to describe an image of the future. In business ter

9、ms it is a clear, detailed picture of what can be achieved. trade press magazines and newspapers that are written for a particular sector of an industryHM: Well, let me give you the bad news first of all.MM: Dont tell me - we cant take on as many people as we wanted.HM: Im afraid not. We can only hi

10、re three full-time marketing assistants.MM: There isnt too bad, I suppose, although four or five would have been ideal.HM: if we find we cant manage, then well have a strong case for hiring another one.MM: Anyway, lets talk about the job recruitments.HM: I think the minimum requirements should be a

11、marketing-related degree or two years work experience in a marketing role.MM: definitely. Weve havent got time to offer much in the way of training.HM: But youre happy to consider new graduates?MM: I think so, as long as theyve at least had some sort of proper work experience.HM: Im pleased about th

12、at; I always think new graduates are worth considering.MM: Yes, theyre often more driven and more hardworking in my experience.HM: And lets face it- you dont have to pay a new graduate as much money as someone with a few years experience.MM: well that true, I suppose. So where do think we should adv

13、ertise?HM: Marketing Week would be the most obvious place to start most marketers read that these days.MM: And what about people who are just leaving university?HM: Well we need to call a few university careers centers and find out what their procedures are.MM: And what salary are you going to start

14、 them on?HM: 6,000 RMB per month I think thats reasonable.MM: And we mustnt forget to include information about other benefits.电话口语，在工作中必不可少。 接电话时，拿起电话后，规范的说法应该是：Good Morning/Afternoon! This is Australian Winner Global Logistic, Jeffi speaking, may I help you? 然后是倾听对方的咨询，这种说法在国外是最普通、规范的应答电话的口语。 拨电话找

15、人，电话通后，接电话的通常会说：Good Morning/Afternoon! This is Australian Winner Global Logistic, Mike speaking, may I help you? 您的回答应该是：Good Morning/Afternoon! This is Jeffi from Australian Winner Global Logistic, how are you? 对方通常回应：I am fine, thanks. 等对方回应，再表明自己的意图，而非一口气说完自己的要求。虽说“顾客是皇帝”，但相信各位更乐意为不当“皇帝”的顾客服务。 对

16、于不同的客户，接电话和拨电话是所用的口语可以有所不同，例如： 如果您和Mike很熟，确认对方是他，可以天南地北聊一些题外话（当然不要占用太多时间），以增进彼此的良好关系，然后再谈工作，相信效果比每次聊完工作就撩线的感觉好得多。 即使和一些通过一两次话但又不太熟悉的客户，也可以尝试用一些不同的口语来建立友谊，例如，当您确认是Mike来电，可以这么说： “Hi, this is answering machine, please leave your message after the bi. 然后学 biiiiiiiiiiiiii. 接着说：Now you can talk! If notthi

17、ng to say, then hand up! 也可以说：“Idendify yourself! Whats your name? Date of birthday? ID number? . 对方通常都会哈哈大笑，这样一来，日后的工作就好做多了。 类似这样的方法，我过去百试百应，在繁重、枯燥的工作中给双方带来一丝欢乐，也会给对方留下深刻的印象。 言不在多，而在于精！ 请您留下学习心得，让大家一起分享、共同进步！1.人力资源管理:(Human Resource Management ,HRM)人力资源经理:( human resource manager)高级管理人员:(executive)

18、职业:(profession)道德标准:(ethics)操作工:(operative employees)专家:(specialist)人力资源认证协会:(the Human Resource Certification Institute,HRCI)2.外部环境:(external environment)内部环境:(internal environment)政策:(policy)企业文化:(corporate culture)目标:(mission)股东:(shareholders)非正式组织:(informal organization)跨国公司:(multinational corpo

19、ration,MNC)管理多样性:(managing diversity)3.工作:(job)职位:(posting)工作分析:(job analysis)工作说明:(job description)工作规范:(job specification)工作分析计划表:(job analysis schedule,JAS)职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)行政秘书:(executive secretary)地区服务经理助理:(assistant district service manager)4.人力资源计划

20、:(Human Resource Planning,HRP)战略规划:(strategic planning)长期趋势:(long term trend)要求预测:(requirement forecast)供给预测:(availability forecast)管理人力储备:(management inventory)裁减:(downsizing)人力资源信息系统:(Human Resource Information System,HRIS)5.招聘:(recruitment)员工申请表:(employee requisition)招聘方法:(recruitment methods)内部提

21、升:(Promotion From Within ,PFW)工作公告:(job posting)广告:(advertising)职业介绍所:(employment agency)特殊事件:(special events)实习:(internship)6.选择:(selection)选择率:(selection rate)简历:(resume)标准化:(standardization)有效性:(validity)客观性:(objectivity)规范:(norm)录用分数线:(cutoff score) 准确度:(aiming)业务知识测试:(job knowledge tests)求职面试:(

22、employment interview)非结构化面试:(unstructured interview)结构化面试:(structured interview)小组面试:(group interview)职业兴趣测试:(vocational interest tests)会议型面试:(board interview)7.组织变化与人力资源开发人力资源开发:(Human Resource Development,HRD)培训:(training)开发:(development)定位:(orientation)训练:(coaching)辅导:(mentoring)经营管理策略:(business

23、games)案例研究:(case study)会议方法:(conference method)角色扮演:(role playing)工作轮换:(job rotating)在职培训:(on-the-job training ,OJT)媒介:(media)8.企业文化与组织发展企业文化:(corporate culture)组织发展:(organization development,OD)调查反馈:(survey feedback)质量圈:(quality circles)目标管理:(management by objective,MBO)全面质量管理:(Total Quality Manage

24、ment,TQM)团队建设:(team building)9.职业计划与发展职业:(career)职业计划:(career planning)职业道路:(career path)职业发展:(career development)自我评价:(self-assessment)职业动机:(career anchors)10.绩效评价绩效评价:(Performance Appraisal,PA)小组评价:(group appraisal)业绩评定表:(rating scales method)关键事件法:(critical incident method)排列法:(ranking method)平行比

25、较法:(paired comparison)硬性分布法:(forced distribution method)晕圈错误:(halo error)宽松:(leniency)严格:(strictness)3600反馈:(360-degree feedback)叙述法:(essay method)集中趋势:(central tendency)11.报酬与福利报酬:(compensation)直接经济报酬:(direct financial compensation)间接经济报酬:(indirect financial compensation)非经济报酬:(no financial compens

26、ation)公平:(equity)外部公平:(external equity)内部公平:(internal equity)员工公平:(employee equity)小组公平:(team equity)工资水平领先者:(pay leaders)现行工资率:(going rate)工资水平居后者:(pay followers)劳动力市场:(labor market)工作评价:(job evaluation)排列法:(ranking method)分类法:(classification method)因素比较法:(factor comparison method)评分法:(point method

27、)海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)工作定价:(job pricing)工资等级:(pay grade)工资曲线:(wage curve)工资幅度:(pay range)12.福利和其它报酬问题福利(间接经济补偿)员工股权计划:(employee stock ownership plan,ESOP)值班津贴:(shift differential)奖金:(incentive compensation)分红制:(profit sharing)13.安全与健康的工作环境安全:(safety)健康:(health)频率:(frequency

28、rate)紧张:(stress)角色冲突:(role conflict)催眠法:(hypnosis)酗酒:(alcoholism)14.员工和劳动关系工会:(union)地方工会:(local union)行业工会:(craft union)产业工会:(industrial union)全国工会:(national union)谈判组:(bargaining union)劳资谈判:(collective bargaining)仲裁:(arbitration)罢工:(strike)内部员工关系:(internal employee relations)纪律:(discipline)纪律处分:(d

29、isciplinary action)申诉:(grievance)降职:(demotion)调动:(transfer)晋升:(promotion)安全：(safety) 健康：(health) 频率：(frequency rate) 紧张：(stress) 角色冲突：(role conflict) 催眠法：(hypnosis) 酗酒：(alcoholism) 14.员工和劳动关系 工会：(union) 地方工会：(local union) 行业工会：(craft union) 产业工会：(industrial union) 全国工会：(national union) 谈判组：(bargaini

30、ng union) 劳资谈判：(collective bargaining) 仲裁：(arbitration) 罢工：(strike) 内部员工关系：(internal employee relations) 纪律：(discipline) 纪律处分：(disciplinary action) 申诉：(grievance) 降职：(demotion) 调动：(transfer) 晋升：(promotion) 目标 mission/ objective 集体目标 group objective 内部环境 internal environment 外部环境 external environment

31、 计划 planning 组织 organizing 人事 staffing 领导 leading 控制 controlling 步骤 process 原理 principle 方法 technique 经理 manager 总经理 general manager 行政人员 administrator 主管人员 supervisor 企业 enterprise 商业 business 产业 industry 公司 company 效果 effectiveness效率 efficiency 企业家 entrepreneur 权利 power 职权 authority 职责 responsibility 科学管理 scientific management 现代经营管理 modern