1、导购英文常用语导购英文常用语第一部分:招呼顾客1, Good morning ,sir。Can I help you ?先生,早上好,我能为您效劳吗?2, Good afternoon , madam ,May I help you ?太太,中午好, 您想买什么? 3, Good evening ,miss , What can I do for you ?小姐,晚上好,您需要什么?4, Welcome to our counter. 欢迎光临本柜5, Please take your time . 请随便看看Conversation(对话) A S:sales (营业员) C:Custome
2、r(顾客)7, S:Good morning ,sir,Can I help you ?先生,早上好,您想买什么?C:Im thinking of buying a toy for my son.我想给我儿子买个玩具。S:May I know how old is he?他几岁了?C:Hell be six next Sunday. The toy is for his birthday.下个星期天他就六岁了,玩具是作为他的生日礼物。S:I see .How about this one? 我明白了,这个怎么样?Conversation BS:Welcome to counter madam
3、.what can I do for you ?欢迎光临本柜,你想买什么?C:Im just looking around .我只是随便看看。S:Please take you time .If any thing you like ,just let me now .请随便看看,如果看中什么,请告诉我。C:Ok I will . thank you .谢谢,我会的。欢迎光临,你好像对这件衣服感兴趣。C:Yes .but Im afraid it is too thick to wear in summer .是的,我担心夏天穿太厚了。S:Thats no probelm .It is mad
4、e of cotton ,so you wont feel hot .没关系的,它是棉制的,你不会感到热的。C:Thats nice ,but I dont like the color .太好了。但我不喜欢这个颜色。S:The color is popular or young people.这个颜色在年轻人是非常流行。C:Let me take it .那我买下吧。S:Here you are. You can have a try .给你,你可以试一下。Exercise 在众多商品中推荐顾客感兴趣的商品。 第四部分:说明尺寸大小1 What size ,please ?请问多大尺码。2
5、What your size .你的尺码是多少?3 What size do you take ?你穿多大的尺码?4 Here is the one in your size.这件是你要的尺码。5 This is a good fit .这件很合适。6 Its too big .太大了。7 Its too small.太小了。8 Its too tight .太紧了。9 Its too loose .太松了。10. How about green?Its size ten .绿色的怎么样?是十号的。11.Please try it on .你可以试穿一下。12.Im afraid this i
6、s the largest one we have .抱歉,这是我们最大的尺码。13Im afraid we liavent the size you want .抱歉,我们没有你要的尺码。ConversationS:Good evening madam. 晚上好, 女士.C:Good evening Would you please show me the shoes in black colour?晚上好,你能给我看看黑色皮鞋吗?S:All right. Do you like this one?可以,你觉得这双怎样?C:It looks very nice. Let me try it
7、on.看上去很漂亮,让我试试。S:What is your size?多大尺吗?C:36, please. 36码的。S:How about this pair? 这双怎么样?C:This is a good fit. 穿着很合适。Exercise员工之间练习如何表达尺度寸和尺码.第五部分:说明颜色1、What color do you like?你喜欢什么颜色?2、 What is yout favorite color.你最喜欢的颜色是什么?3、 Do you think a blue one will do?你认为蓝色的行吗?4 、Do you like this kind of col
8、or?你觉得这种颜色怎样?5、This color is quite popular.这种颜色非常流行。6、 It doesnt fade.这种颜色不褪色。ConversationC:Excuse me , could you show me a coat like the one on the model.对不起,你能给我看看模特上穿的外套,好吗?S:Sure, you really have a good taste , madam ,What color do you like?可以,夫人,您真有眼光,你喜欢什么颜色?C:The grey one looks nice.灰色的看上去挺好的
9、。S:You may try it on , The mirror is behind you .你可以试穿,镜子在你后面。C:Thank you , This color is quite beautiful ,but does it fsde ?谢谢!这种颜色非常吸引人,但是它褪不褪色。S:No, it is colorfast,不,它不褪色。C:Then Ill take this one . Thank you.那么我买一件,谢谢!S:Youre welcome.不用谢。Exercise表达商品颜色Red 红色 ;green绿色; yellow 黄色; blue蓝色; purple紫色
10、;Black 黑色;white白色;pink 粉红色;orange橘黄色;brown 棕色;beige米色;grey灰色 第六部分:说明式样1 Do you like this design? 你喜欢这个款式吗?2 What do you think of this style? 你认为这个款式怎么样?3 What style do you prefer? 这两种款式,你更喜欢哪一个?4 Its the latest fashion ,very popular. 这是最新款,非常流行。ConversationS:Good moring ,sir.早上好,先生。C: Good moring ,I
11、 want to buy a coat. 早上好,我想买一件外套。 S:We have difierent kinds of coats . Im sure you can find the one you like . 我们有各种外套,相信你会找到喜欢的。C:Yes ,I hope so .Ive been visiting many big stores, but I havent found my favorite yet. 希望如此。我已经去过许多大商店,但还没找到最喜欢的。S:Do you like this one?Its the latest fashion of this ye
12、ar,very popular. 你喜欢这一件吗?今年最新款,非常流行。C:Thank you.That seems to be what Im looking for. 谢谢!这好像就是我要找的。Exercise员工之间练习如何表达所售商品的款式第七部分: 说明质量1 This one is the highest quality. 这种质量最好。2 The quality is good. 质量非常好。3 This is made of cotton ,so it comfortable . 它是棉的,穿着舒适。4 These are more expensive , but the qu
13、ality is super. 价格虽然比较贵,但质量好。5 Its always out of stock , there is not much left. 非常热销, 已所剩不多了。6 Let me show you how to use it ? 让我示范给你看怎么使用。7 Its long lasting. 非常耐用。8 Please handle it with care. 请小心拿好。9 You have good taste. 你眼光真不错。ConversationS:Can I help you? 你想买什么?C;Yes ,I want to buy a cooking po
14、t . 我想买一个锅。S:We have several kinds, all made pf different material. 我们有几种,材质都不一样。C:Which kind is most long lasting? 哪能一种最耐。S:I think the most long lasting is stainless steel. 我认为最耐用的是不锈钢的。C:Thats all right .Ill take one. 那好吧,我买一个。Exercise员工之间练习介绍柜台商品质量第八部分:说明价格1. How much is it ? 多少钱?2. How much doe
15、s it cost? 这个多少钱?3. It is 240 yuan. 240元。4. Its 15 yuan altogether. 总共1580元。5. Can you make it cheaper? 能否便宜些?6. Can you come down a bit ? 能否再降一点?7. Any discount ? 有折扣吗?8. If you have a VIP card ,you can get 10 percent discout. 如果有贵宾卡,你可以得到9折优惠。9. Is it on sale? 这个削价出售吗?10. These goods are on sale t
16、oday. 今天,这些商品降价销售。11. We dont ask for second prices. 我们货无二价。12. This is the bill ,please pay at the cashiers. 这是单据,请到收银台付款。13. Wait a minute please ,Ill make out your receipt. 请稍等,我给你开发票。14. Would you like to pay it in cash or by credit card? 你是愿意用现金还是信用卡付款?15. Yes ,we accept visa ,Maser and America
17、n Express card. 是的,我们接受维萨、万事达和美国运通卡。16. Its free gift. 这是我们的赠品。17. Its free of charge . 这是免费的。18. Anything else? 还需要别的商品吗?ConversationC:Please show me that white T shirt. 请给我看看那件白色的T恤。S:Here you are. 给你。C:Its in good quality .How much is it ? 质量很好,多少钱?S:One hundred and eighty yuan. 180元。C:Oh,its too
18、 much ,Can you come down a bit ? 哦,太贵了,能否降一点?S:If you have a VIP card ,you can get 10 percent discount. 如果有贵宾卡,你可以得到9折优惠。Exercise员工之间练习价格表示及对应顾客的还价。第九部分:表示谢意1. Thank you very much. 谢谢你。2. Thank you for your advice. 谢谢你的建议。3. Im glad you enjoy it. 很高兴你喜欢。4. My pleasure. 没关系。5. Youre welcome. 没关系。6. N
19、ot at all. 不用谢。7. Dont mention it . 没关系。8. Its very kind of you ,we cant accept tips . 您太客气了,我们不收小费。ConversatinC:Thanks a lot. 非常谢谢!S;You are welcome. 不用谢。Exercise员工之间练习如何感谢及回应第十部分:道别1. Thsnk you for shopping . 谢谢惠顾。2. Hope to see you again. 欢迎下次光临。3. Have a good time in WuHan plaza. 祝您在武广购物愉快。4. Good-bye and good luck.。再见,祝你好运。5. See you later. 再见
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