酒店术语表.docx

1、酒店术语表附录二 酒店术语表(Hotel English Terms)Terms for Hotel BasicsOperating Modelsfranchising operations cooperative operationsleased operationsmanagement contractwholly owned operationschains operationsHotel Ratings rating systemstars systemdiamonds systemone-star hoteltwo-star hotelthree-star hotelfour-sta

2、r hotelfive-star hotelService Levelsluxury servicemid-range serviceeconomy servicestar servicediamond serviceHotel Typescity center hotelairport hotelfreeway hotelmotelbusiness hotelresort hotelextended-stay hotelconvention hoteleconomy/budget hotelsuites hotelcasino hotelB+B (Bed and Breakfast) hot

3、eleco-hotelcondominiumGuest Cyclesinformation stagecontact/enquiry stagereservation stagecheck-in stageoccupancy stagecheck-out/departure stageHotel Servicesservice Guidehotel profilewelcome speechenvironmental commitmentrules and regulationslodging regulationsfront office serviceshopping servicefri

4、endly reminderscommunication serviceinformation servicepostal servicevaluables-depositing servicemessage servicetelephone servicebaggage servicebusiness servicetravel servicefood & beverage/catering servicebanqueting serviceconvention servicebeauty servicerecreation servicehealth serviceentertainmen

5、t serviceshopping servicehousekeeping serviceroom serviceturn-down servicelaundry (service) (telephone) wake-up servicebaby-sitting servicepet-caring serviceservice for the disabledsecretarial servicebell serviceconcierge servicevalet servicecalling serviceelevator servicedelivery servicevalet parki

6、ng servicepick-up servicerental servicepackage servicelost and foundFront Office Termswalk-in guest/FITgroup guestVIP guestgroup leaderin-hotel guestreservation status stay-over no-showcancellationunder stayover staylate check-outearly arrivalexpected arrivalexpected departure/due out advanced reser

7、vationcontracted reservationconfirmed reservationguaranteed reservationover bookingunder bookingclosed datecut-off datefull houseroom reservation chartroom rack room status menuroom rack slipinformation rackkey rackmails racksafety deposit boxguest history filetime stamperguest folio rackbrochure ra

8、ckcash registervalet parking couponregistration formroom card/key card/welcome card/hotel passportadvanced deposithotel voucherrooming listarrival listwaiting listroom change sliproom extension slipVIP arrival reportcancellation listno-show reportunexpected departure listextension listdiscount & com

9、plimentary listexpected departure listrooms revenue daily reportroom sales recapitulationguest history cardemployee performance appraisal formvisitors messagemessage slipmail forwardingsafety deposit box slipguest accountmaster foliodirect billingcredit cardAmerican Express CardVisa CardMaster CardF

10、ederal CardMillion CardJCB Cardfloor limithouse credit limitcheck-incheck-outpeak seasonoff-seasonhotel policycounterregistration formfull namenationalitysignaturepassportflight numberID carddeposithotel registermessagebreakfast couponbill/checkroom chargetariffspecial raterentdiscountmeal chargeser

11、vice chargesundry feefree of chargecharge to the roomcurrencyexchange ratecashchequecredit cardinvoicereceiptdeparture datemiss-checkbaggage servicebaggage cartbaggage storagehandbagbreakablename tagsuitcasevaluable postal serviceairmailregistered mailordinary billexpressa local calla long distance

12、callextensionsupermarketkiosksundry Storedomestic product storelocal item storeluxury product storeretail outletspersonal care itemshandicraftsshopping arcadeHousekeeping TermsRoom Typesgust roomexecutive Loungespecial floorexecutive floorbusiness flooorsingle roomstandard room /twin roomdouble room

13、triple roomstandard suiteduplex suitejunior suitedeluxe suitepresidential suitebusiness suitebridal suitepresidential suiteVIP room special roominside roomoutside roomcorner roomconnecting roomadjoining roomnon-smoking roomroom with a viewRoom Status OCC (occupied)VC (vacant clean) OC (occupied clea

14、n) VD (vacant dirty) OD (occupied dirty) DL (double locked) GRS (guest refused service) CI (check in) CO (check out) DND (do not disturbed) OOO (out of order) OOS (out of service) LS(long stay)S (stay)SO(sleep-out)ED (expected departure)LB (light baggage) NB (no baggage) VIP roomblockeddiscrepant ro

15、om skipper (room)Room Ratesroom tariffEP (European Plan)AP(American Plan)MAP(Modified American Plan)CP(Continental Plan)BP(Bermuda Plan)rack rategroup ratefamily plan ratelow season ratehigh season ratecommercial ratepachage plan ratediscount ratecomplimentaryday-use rateextra-bed rateaverage room r

16、ateBed Typestwin-size bed double-size bed/double bedqueen-size bedking-size bedbaby bed/baby cotextra bed; rollaway bedtwin bedsrollaway bed/foldaway bedHollywood bedwater bedsofa bedRoom Furnishingsroom keydoor lockroom number room controllersafelavatory, washroombathroomsitting-room, living-room s

17、ash window windowsill transom(window)shutters screen balcony Furniturearmchair easy chair rocking chair folding chair wicker chairswivel chairwardrobechest of drawers built-in wardrobe, closet sofa; setteebench stool tea tablebookcase bookshelf desk nightstand/bedside tablecushiondoor-mat carpetrug

18、wall-paintingcurtain window screeningBeddingsbed boardbedspreadpillow pillowcasequilt quilt casecotton terry blanketbedside towelbed padblanketsheet mat mattress Toilet Articlesextrasdressing table wash basin; hand basin(toilet) mirrorwater closet toilettoilet paper/tissuerubbish bintapnozzle/ showe

19、r headcold and hot water tapscold waterhot waterwater tankbath (tub) showershower curtainbath towel bath matrag(hand) towel towel rail, towel rack bath robesponge bath soapfacial soapshampoohair-conditionerbath foambody lotiontooth pastetooth brushshaving brushshaving creamcombshaverelectric razorna

20、il scissorsdetergentslippersbathrobeshirttrousershandkerchieftoilet paper holdertoilet roll, toilet paper tissuelaundry baglaundry listshopping bagElectrical Appliancespower adapterreticletelephonesocketplugswitchelectric fan electric iron electric kettleradiator central heatingair-conditionertelevi

21、sion set (TV set)computerrefrigeratorhair drierremote controllerLightsbulb screw-type bulbbayonet-type bulb opal bulb, opaque bulb frosted bulblampshade bulb holder bedside lamp chandelier, pendant lamp desk lamp floor lamp fluorescent lamp wall lampRoom AmenitiesMatchbatterysewing kitthermometerala

22、rm clocklighterashtrayplatehat rack smoking setcotton tipswaste-paper basketclothes-hangerpeg, hook cloth brushpressing board/ironing boardshoe shinershoe hornshoe shine papershoe basketthermos bottlecold water bottlecup/tea trayglassmini-barice bucketice packDND cardroom service cardStationeryball

23、penpencil penenvelopletter papernote padtelephone directoryservice directoryquestionnairepostcardhotel cardstationery foldermagazineFood & Beverage TermsF & B servicebusiness hourcatering productsbanquet reservationbanquet hallrestaurantbuffetbreakfast buffet western foodChinese foodset menufull hou

24、sereservedoccupiedvacantmenua la Carte Menuset menuorderorder sheetK.O.Twine listseat gueststake ordersdeliver dishesserve dishescall dishesopen wine bottlepour/serve wineserve hot towelsreplace dishestray upbearingtable settingnapkin-flower foldingtable clearingreceive cash paymentsign billssettle

25、paymentsee off guestsFood OutletsChinese RestaurantWestern RestaurantCoffee ShopFunction HallBanquet HallPrivate RoomSpecial RoomRoom ServiceOutside CateringLuxurious RestaurantTable Service RestaurantCounter Service RestaurantSelf-Service RestaurantFast Food CounterBuffet RestaurantBar Typeslobby b

26、arnightclub barpool(side) barvertical barservice barcocktail barbanquet barmini bardisco barsports barBanquet TypesChinese banquetsWestern banquetsstate banquetsinstitutional banquetsgathering banquetswedding banquetsbirthday-celebrating banquetsfamily banquetstraditional banquetsbuffet partiescockt

27、ail partiesself-service partiesChinese CuisinesGuangdong cuisineSichuan cuisineShandong cuisineHuaiyang cuisineroyal cuisinefeudal official cuisinevegetarian cuisineethnic cuisineCooking Waysboilingstewingbraisingfryingstir-fryingquick-fryingdeep-fryingfrying and simmeringgrillingsautingsimmeringsmo

28、kingroasting/barbecuingbakingsteamingscaldingcandyingsaltingbroilingpouchingTastessoursweetbittertartfragrantcrisphot/spicyweakMuslimoily/greasysaltystrongvegetarianSideboard Articlesservice trolleysalad trolleydessert trolleycheese trolleyliqueur trolleyoven trolleytransfer trolleysideboardtowel warmerplate coverthermos bottlebamboo steamerbread basket finger bowlice bucketice tong pitchermilk jug coffee potservice trayservice matbottle openercorkscrew alcohol stovewaiter cleaning cloth/pantry clothTable Articlestabletop tabletable skirtchairchair covertable cloth mat/silent clothtop clo