餐桌礼仪常用英语.docx

1、餐桌礼仪常用英语酒水你喜欢喝什么酒What would you like to drink,May i fill your glass again?要再给你加点酒吗Drink more. 多喝点。Heres to our friendship and to your health, Cheers!为我们的友谊和您的健康，干杯！To the success of your长春 trip!为你长春之行成功干杯！上菜Help yourself. 自己来！请自便！Have some more. Have more. Have a little more. Eat more. 多吃点。Would you

2、 like a little bit more? 你想再来点吗 Ah, here come the egg rolls.Ah，上春卷儿了。Try some of the cold dishes.吃点凉菜吧。Another course is coming up. 另一道菜上来了。Just help yourself to whatever youd like. 请随便挑你喜欢的吃。Since you dont help yourself, ill help you with some fish balls.既然你自己不下筷，我只好来帮你搛点鱼丸。It tastes best when take

3、n piping hot.趁热吃好吃。Have some more, please.请再来点儿。May i help you get some pieces of sweet and sour fish?我给你夹点糖醋鱼吧。接待宾客常用基本英语对话句型 1. 四种基本句型正式的英语，疑问句只有下列四种句型：May I ? 我可以 吗 Could you ? 您可以 吗Would you ? 您愿意 吗 Shall I ? 我可以 吗这四种句型被广泛地应用在业务应对上。用法如下：(1)、自己想做某些事情时，用May I ? 想问不知道该不该问的问题时，用May I know?May I have

4、 your name, please? 请问贵姓May I have your check out time, please?请问您什么时候结帐退宿May I see your passport, please? 我可以看一下您的护照吗（2）、有求于客人时，用Could you ?Could you fill out the form, please? 请填写这张表格好吗Could you write that down, please? 请写下来好吗Could you hold the line, please? 请不要挂断电话好吗以上这类情况如果用Would you ? 来问，就变成上级对

5、下级说话的口气，带有质问对方的意思，不适合酒店服务人员使用，所以应特别留意。（3）询问客人的喜好或意愿时，用Would you ?Would you like tea or coffee? 您要茶还是咖啡Would you like to take a taxi? 您需要出租车吗Would you mind ing? 您介意 吗下列为“疑问词 + Would you ?”的句型，只能用于询问客人的希望。When would you like to visit the Jade Buddha Temple?您什么时候参观玉佛寺Where would you like to have lunch?

6、 您想去哪里吃午餐What time would you like to eat? 您想要什么时候用餐Who would you like to contact? 您想和谁联系Why would you like to visit Hong Kong? 您为什么想去香港Which kind of room would you prefer? 您喜欢哪一种房型Which museum would you like to visit? 您想去参观哪一间博物馆How would you like to settle your bill? 您想用什么方式付帐How long would you lik

7、e to stay? 您住多久How many tickets would you like to buy? 您要买几张票（4）提供建议或服务给客人时，用Shall I ? 与 Would you like me to do ? 的意思相同。Shall I draw the curtains? 需要我把窗帘拉上吗Shall I call a bellman? 需要我叫服务生来吗Shall I draw you a map? 需要我画张地图给您吗Shall I make the reservation for you? 需要我替您订房间吗2. 打招呼向宾客问候时，必须始终面带微笑用眼睛看着对方。

8、不要说Hello或Hi应该按照时间来说：Good morning, sir. 早上好，先生。Good afternoon, maam. 下午好，女士。之后可根据情况加入适当的问句，例如：Good morning, sir. Welcome to our hotel / * hotel. 早上好，先生。欢迎光临本酒店 / *大酒店。Good evening, maam. May I help you? 晚上好，女士。需要我效劳吗如果知道客人姓氏，尽量使用客人姓氏。?3. 回答在与客人对话的过程中，有时必须就对方要求的事项作简要而具体的说明，有时须随声附和表示认同，或确认客人所说的话，已表示慎重。

9、仔细听，听清楚，在依状况作正确的回答尤为重要。（1）一般的回答：I see, sir. 我了解，先生。Certainly 当然好的。（2）要客人等待时：Just a moment, please. 请稍等。Sorry to kept your waiting, sir. 对不起让您久等了，先生。Could you wait a little longer, please? 请稍等一会可以吗（3）拒绝客人要求时：在无法满足宾客的要求，而需要拒绝的时候，不可以直接说：No, 而应该用下面的说法，并在其后加上理由说明。Sorry, sir. Im afraid we dont have it. 对不

10、起，先生。我恐怕我们没有。（4）道歉的时候：说话时注视宾客的眼睛是非常重要的礼节。此外，措辞中应该避免连续使用含有“对不起”之类的语气。如果是自己的过失，用I am ，如果是因为饭店的错误而道歉，则用 We are 。Im very sorry for the delay. 很抱歉耽误您的时间。Im so sorry for the inconvenience. 很抱歉给您带来不便。Im sorry for the mistake. 很抱歉是我弄错了。I would like to apologize for 。 我要为道歉。 （上级负责人使用的措辞）（5）宾客说Thank you时的回答：Y

11、ou are welcome. 不客气。Its my pleasure. 我的荣幸。（6）给客人东西的时候说：Here is your room key. 这是您的房间钥匙。Here you are. 您要的东西在这里。Here it is. 这就是。（7）送客人离开的时候：Have a nice day. 祝您今天愉快。Have a nice trip. 祝您旅途愉快。Have a good night. 晚安。Please enjoy your stay. 祝您住店愉快。We hope you have enjoyed your stay. 希望您住得还满意。We hope to see

12、you again soon. 欢迎你再度光临。Thank you for your staying with us. 谢谢光临。（8）听不懂客人的意思时：客人有所要求或疑问时，应该尽量帮忙或加以解释说明，又听不懂的时候，不可一味的装懂，应该马上再问一次，或是请客人稍等，然后找来上级或同事予以解决。另外，不习惯客人的英语，可能是因为不了解其中的意思，应该把握话中关键字，如此必然有助于理解语意。Pardon me? 请原谅，再说一次I bag your pardon? 原谅我，请再说一次。Could you repeat that, please? 请再重复一次好吗Im afraid I don

13、t understand. 我恐怕没听明白。Could you speak slowly, please? 请说慢一点好吗Excuse me, sir. Do you mean ? 对不起，先生。您的意思是 饮品词汇中英文对照表drink 饮料mineral water 矿泉水orangeade, orange squash 桔子水lemonade 柠檬水beer 啤酒white wine 白葡萄酒red wine 红葡萄酒claret 波尔多红葡萄cocktail 鸡尾酒liqueur 白酒,烧酒shaohsing wine 绍兴酒yellow wine 黄酒Kaoliang spirit

14、高粱酒Wu Chia Pee 五加皮vodka 伏特加whisky 威士忌brandy 白兰地cognac 法国白兰地gin 琴酒gin flzz 杜松子酒martini 马提尼酒中国菜名中英文对照头盘餐前小品Appetizers 2.锅贴Pot Sticker 3.辣汁脆炸鸡腿Fried Chicken Legs (Spicy Hot) 5.酥炸大虾Fried Prawns 12.脆皮春卷Spring Rolls 汤羹类Soup 7.酸辣汤Hot & Sour Soup 13.西葫牛肉羹West Lake Beef Soup 16.四宝豆腐羹Steam Tofu Soup 海鲜鱼类Seafo

15、od (Fish) 1.清蒸游水石斑Steam Live Rock Cod 2.清蒸蒜茸带子Steamd Scallop w/ Garlic Sauce 3.豉汁煎焗塘虱Catfish w/ Black Bean Sauce 4.清蒸龙利Flounder 5.清蒸海鲈Fomfret 6.蒸金钱片塘虱Steam Catfish 7.辣汁串烧鱼B & Q Fish Stick w/ Hot Sauce 8.西兰炒雪鱼球Pan Fried Snow Fish w/ Green 9.菜远石斑球Tender Green Rock Cod 10.豉汁石斑球Steam Rock Cod w/ Black B

16、ean Sauce 11.油泡石斑球Crystal Rock Cod 12.川味石斑球Szechuan Rock Cod 13.骨香石斑球Fried Rock Cod Bone 14.咕噜石斑球Sweet & Sour Rock Cod 15.鱼腐扒菜胆Yu Fu w/ Vegetable 鸡鸭鸽Poultry 1.脆皮炸子鸡(半)Fried Chicken (Half) 2.红烧石岐项鸽Roast Pigeon 3.豉油皇乳鸽Pigeon w/ Soy Sauce 4.姜葱油淋鸡(半)Green Onion Chicken (Half) 5.北京片皮鸭Peking Duck 6.酸甜明炉烧鸭

17、(半)Roast Duck (Half) 7.柠檬鸡球Lemon Chicken 8.西芹腰果鸡球Vegetable Cashew Chicken 9.咖喱鸡Curry Chicken 10.豉汁炒鸡球Chicken w/ Black Bean Sauce 11.四川炒鸡球Szechuan Chicken 12.菜远鸡球Chicken w/ Tender Green 13.宫保鸡球Kung Pao Chicken 14.豉汁黄毛鸡(半)Chicken w/ Soy Sauce 15.咕噜鸡Sweet & Sour Chicken 16.八珍发菜扒鸭(半)Combination Duck (Ha

18、lf) 17.子罗炒鸡片Ginger & Pineapple Chicken 18.游龙戏凤Chicken, Shrimp, Squid w/ Mixed Vegetable 19.龙凤琵琶豆腐Egg, Chicken, Shrimp, Steam Tofu 猪牛肉类Meat 1.酸甜咕噜肉Sweet & Sour Pork 2.菜远炒排骨Spareribs w/ Tender Green 3.豉椒排骨Spareribs w/ Black Bean Sauce 4.凉瓜炆排骨Bitty Melon Spareribs 5.京都骨Peking Spareribs 6.椒盐排骨Pepper Sal

19、t Spareribs 7.豉椒焖排骨Spareribs w/ Black Bean, Pepper 8.菜远炒牛肉Broccoli Beef 9.凉瓜炒牛肉Bitty Melon Beef 10.黑椒牛仔骨Black Pepper Short Rib 11.椒盐牛仔骨Pepper Salt Short Rib 12.中式牛柳Chinese Style Beef 13.四川牛肉Szechuan Beef 14.干扁牛柳丝String Beef 15.柠檬牛肉Lemon beef 16.麻婆豆腐Mar-Boh Tofu 煲仔类Clay Pot Style 1.北菇海参煲Mushroom Sea

20、Cucumber Duck Feet 2.诸诸滑鸡煲Chicken Clay Pot 3.鸡粒咸鱼茄子煲Salt Fish Chicken Egg Plant Clay Pot 4.粉丝虾米杂菜煲Rice Noodle Vegetables Clay Pot 5.罗白牛腩煲Beef Stew w/ Turnip Clay Pot 6.支竹羊腩煲Dry Tofu Lamb Clay Pot 7.火腩生豪煲Roast Pig Oyster Clay Pot 素菜类Vegetarian 1.豪油冬菇Oyster Sauce Mushroom 2.什笙上素Bamboo Vegetable 3.红烧豆腐

21、Fried Tofu 4.炒素丁Vegetable Roll 5.罗汉腐皮卷Vegetable Egg Roll 6.素咕噜肉Vegetarian Sweet and Sour 7.蒸山水豆腐Steam Tofu 8.鲜菇扒菜胆Mushroom Tender Green 9.炒杂菜Mixed Green Tender 10.清炒芥兰Chinese Green Tender 11.盐水菜心Salt Green Tender 12.干扁四季豆String Bean Western Style 13.上汤芥菜胆Mustard Green Tender 炒粉、面、饭Rice Plate 1.龙虾干烧伊

22、面Lobster Teriyaki Noodle 2.上汤龙虾捞面Lobster Noodle 3.杨州炒饭Yang Chow Fried Rice 4.虾仁炒饭Shrimp Fried Rice 5.咸鱼鸡粒炒饭Salted Egg Chicken Fried Rice 6.蕃茄牛肉炒饭Tomato w/ Beef Fried Rice 7.厨师炒饭House Fried Rice 8.生菜丝炒牛肉饭Beef Fried Rice w/ Lettuce 9.招牌炒面House Chow Mein 10.鸡球炒/煎面Chicken Chow Mein 11.蕃茄牛肉炒面Tomato Beef

23、Chow Mein 12.海鲜炒/煎面Seafood Chow Mein 13.虾子姜葱捞面Ginger Green Onion Noodle 14.干烧伊面Teriyaki Noodle 15.鸡丝上汤窝面Chicken Noodle Soup 16.菜远炒牛河Vegetable Beef Chow Fun 17.豉椒排骨炒河Sparerib w/ Black Bean Chow Fun 18.星洲炒米粉Singapore Noodle (Hot Spice) 19.鸳鸯馒头Shanghai Buns (12) 20.上汤水饺Dumpling Soup 21.上汤云吞Won Ton soup

24、 22.丝苗白饭Steam Rice 甜品Dessert 1.雪哈红莲Bird Nest Red Bean Soup 2.椰汁炖雪哈Coconut Bird Nest 3.玫瑰红豆沙Red Bean Soup 4.椰汁西米露Coconut Tapioca 5.百年好合Red Bean Fresh Lily Bulb 厨师精选Luncheon Special 1.酸甜咕噜肉Sweet & Sour Pork 2.京都骨Peking Spareribs 3.豉椒排骨Sparerbis w/ Black Bean Sauce 4.凉瓜排骨Bitter Melon Spareribs 5.菜远炒排骨S

25、pareribs w/ Tender Green 6.菜远炒牛肉Beef w/ Tender Green 7.豉椒炒牛肉Green Pepper Beef w/ Black Bean Sauce 8.柠檬牛肉Lemon Beef 9.四川牛肉Szechuan Beef 10.辣汁炸鸡腿Fried Chicken Leg w/ Hot Sauce 11.柠檬鸡球Lemon Chicken 12.杂菜鸡球Chicken w/ Mixed Vegetable 13.豉椒炒鸡球Chicken w/ Black Sauce 14.四川炒鸡球Szechuan Chicken 15.咖喱鸡球Curry Ch

26、icken 16.菜远炒鸡球Chicken w/ Tender Green 17.宫保鸡球Kung Pao Chicken 18.腰果鸡球Cashew Chicken 19.酸甜咕噜鱼Sweet & Sour Fish 20.酸甜咕噜虾Sweet & Sour Shrimp 21.柠檬炒虾球Lemon Shrimp 22.菜远炒虾球Shrimp w/ Vegetable 23.四川炒虾球Szechuan Shrimp 24.四川炒鲜鱿Szechuan Squid 25.豉椒炒鱿Squid w/ Black Bean Sauce 26.红烧豆腐Fried Tofu w/ Tender Green

27、 27.炒杂菜Mixed Vegetable 特价小菜 1.豆腐虾Tofu & Shrimps 2.白灼虾Boiled Prawns 3.椒盐虾Spicy Slat Prawns 4.豉椒虾Black Bean Sauce Prawns 5.滑蛋虾Prawns with Eggs 6.油泡虾Crystal Prawns 7.时菜虾Vegetable Prawns 8.四川虾Szechuan Prawns 9.茄汁虾Prawns with Ketchup 10.豉汁炒蚬Clams Black Bean Sauce 11.时菜斑球Vegetable Rock Cod 12.豉汁斑球Black Be

28、an Sauce Rock Cod 13.椒盐龙利球Pepper Salt Fried Flounder 14.香煎鲫鱼Pan Fried Fish 15.时菜鲜鱿Vegetable & Squid 16.椒盐鲜鱿Salt and Pepper Squid 17.豉椒鲜鱿Black Bean Sauce Squid 18.酥炸鲜鱿Deep Fried Squid 19.四川鸡Szechuan Chicken 20.宫保鸡Kung Pao Chicken 21.当红炸子鸡Crispy Fried Chicken 22.柠檬鸡Lemon Chicken 23.腰果鸡Cashew Nuts Chic

29、ken 24.甜酸鸡Sweet & Sour Chicken 25.时菜鸡Vegetable & Chicken 26.咖喱鸡Curry Chicken 27.豉椒鸡Black Bean Sauce Chicken 28.京都上肉排Peking Spareribs 29.椒盐肉排Pepper Salt Fried Spareribs 30.梅菜扣肉Preserved Vegetable & Pork 31.豉汁排骨Black Bean Sauce Spareribs 32.时菜排骨Vegetable & Spareribs 34.炸菜牛肉Pickled with Beef 35.蒙古牛肉Mon

30、golian Beef 36.姜葱牛肉Ginger & Green Onion Beef 37.豪油牛肉Oyster Sauce Beef 38.时菜牛肉Vegetable & Beef 39.豆腐牛肉Tofu and Beef 40.四川牛肉Szechuan Beef 41.柠檬牛肉Lemon Beef 42.椒盐牛仔骨Pepper Salted Fried Beef Ribs 43.火腩塘虱煲Roasted Pork & Catfish Clay Pot 44.东江豆腐煲Tofu in Clay Pot 45.海鲜煲Seafood in Clay Pot 46.八珍煲Assorted Meat in Clay Pot 47.柱侯牛腩煲Stew Beef Basket 48.鱼香茄子煲Eggplant in Clay Pot 49.虾米粉丝煲Dried Shrimp & Noodle in Clay Pot 50.咸鱼鸡豆腐煲Salted Fish & Chicken Tofu in Clay Pot 51.蒸山水豆腐Steamed Tofu 52.红烧豆腐Braised Tofu 53.麻婆豆腐Bean Sauce Tof