跨文化商务沟通整理.docx

1、跨文化商务沟通整理跨文化商务沟通期末考试的复习内容一、单选题（10题2分=20分）1、_A_ is called interracial communication。A.The communication between African Americans and European Americans.B.The communication between two peopleC.Communication we have with ourselves D.Interactions among people from different nations.2、The nail that stic

2、ks up gets hammered down is a proverb revealing_.A. individualism B. collectivism C. self-centered D. independence 3、The colour red means prosperity(繁荣、兴旺） in_D_ .A. American B. England C. Spain D. China 4、“Yellow dog” refers to _C_ in England.A.someone who is happy B. Someone who is braveC. Someone

3、 who is coward（卑鄙的） D. Someone who is sad.5、A：Thank you so much for what you have done for me and I really appreciate your kindness. B:_C_ (If you were B, which of the following you would choose as a polite and proper answer)A. Its my duty to do so. B. No, its nothing. C. Its my pleasure. D. Its wha

4、t I Should do.6、_C_ is not one of the countries with high-context communication.A. China B. Mexico C. Canada D. Japan7、_D_ belongs to low uncertainty avoidance.(不确定性回避）A.People develop many rules to control social behaviors.B.People tend to worry abort the future.C.People have a high level of anxiet

5、y.D.People believe in accepting dissent among cultural members .8、_C_ tends to be feminine（娇柔倾向） country.A.Japan B. England C. Denmark D. Germany9、Owl（猫头鹰） is the symbol of misfortune（不幸） in_D_ 。A. American B. England C. Spain D. China10、_D_ adopts monochromic（单向计时制） time system.A. Chill B. Brazil C

6、. Argentina D. England.1._C_ is called intrapersonal communication.A. The communication between African Americans and European Americans。B. The communication between two people。C. Communication we have with ourselves。D. Interactions among people from different nations.2.“The nail that sticks up gets

7、 hammered down” is a proverb from_A_ A.Japan B.American C.Germany D.England 3.“A red rag to a bull”（火冒三丈） may stem from_D_ .A.American B.England C.Spain D.China 4.The color yellow means young in_A_ .A.American B.Japan C.Spain D.China5._B_is not one of the countries with low-context communication.A.A

8、merican B.Mexico C.Canada D.Germany6._A_ belongs to high uncertainty avoidance.A.People develop many rules to control social behaviors.B.People are willing to accept change and takes risks.C.People have a high tolerance for uncertainty and ambiguity.D.People believe in accepting dissent among cultur

9、al members.7._A_ tends to be masculine（阳刚倾向） country.A.Japan B.Hollan C.Denmark D.Thailand8._C_ adopts polychronic（多项计时制） time system.A.Canada B.Germany C.Argentina D.England9.Cow is worshiped in_A_ .A.India B.America C.Germany D.Japan10.The word “Hippie” is from _D_ .A.England B.Japan C.Canada D.Am

10、erica 二、True or False.判断正误（10题*2分=20分）1.Japanese culture prefers directness and face-caving behaviors.2.Its normal to point the soles of your shoes or feet towards the other person when you sit in Indonesia.3.Americans highly value positive nonverbal displays and typically regard someone who smiles

11、as more intelligent than someone who does not.4.All people of the same nationality will hare the same culture.5.Culture can be seen as shared knowledge what people need to know in order to act appropriately in a given culture.1.Encoding is the process of putting ideas into symbols.2.Although culture

12、s do change. most changes affects only the surface structure of the culture.3.Culture is a static (静态的）entity while communication is a dynamic process. 4.Women are frequent participants on a Japanese negotiation team.5.Western women usually like Chinese to touch their bodies or small children.6.Cult

13、ural mistakes are more serious than linguistic mistakes. The linguistic mistake means that someone is not fully expressing his or her idea while cultural mistakes can lead to serious misunderstanding and even ill-feeling between individuals.7.Ones actions are totally independent of his or her cultur

14、e.8.All cultures require and value politeness, but the ways in which politeness is achieved may vary significantly.9.In informal situations, a large number of compliments（恭维） are used to make people feel comfortable.10.“Dragon” means the same to the westerner as “龙”to the Chinese. 三、名词解释（5题*3分=15分）1

15、、intercultural communication 6、power distance. 2、Collectivism 7、nonverbal communication 3、values 8、individualism4、masculinity 9、femininity5、polychromic time system 10、Monochromic time system具体解释：1.Intercultural communication:face-to-face interactions among people of diverse cultures.2.Collectivism:A

16、 society low individualism would likely endorse,harmony.social order,conformity in group relationships,deference to group norms,family relationship and loyalty to consensus view.points3.values:values can be defined as broad preferences concerning appropriate courses of action or outcomes. As such, v

17、alues reflect a persons sense of right and wrong or what ought to be.,” Equal rights for all, Excellence deserves admiration, and People should be treated with respect and dignity are representative of values. Values tend to influence attitudes and behavior.4.Masculinity（阳刚倾向):refers to a kind of va

18、lues that the society advocates the dominance of the masculine characteristics such as decisiveness, assertiveness, and competitiveness, traits that reflect traditional manly values of control over events.5.Polychromic time system（多向计时制):Polychromic time system is a kind of viewpoint and attitude to

19、ward time, which means that several things are being done at the same time.6.Power distance:can therefore be defined as the extent to which the less powerful. Members of insititutions and organizations within a country except and accept that power is distributed unequally.7.Nonverbal communication:（

20、非语言交际） is communication through means other than language-for example,facial expression personal space, eye contact, use of time,and conversational silence.8.Individualism:this dimension measure the degree to which a society values independent initiative to collective effort. 9.Femininity:(娇柔倾向）femi

21、nine orienlations focus on nurturing relationships and human interactions. They display limited emphasis on competitive dominance.10.monochromic time system: monochromic time system is a king of viewpoint and attitude toward time, which means that things should be done one at a time, and time is seg

22、mented into precise, small units.四、简答题（5题*5分=25分）1、What is noise in communication?2、What are the characteristics of culture?3、How much do you know about Japanese people? And how can you communicate well with them?4、What is high-context communication?5、What is the Chinese dream? 6、What are the compon

23、ents of communication?7、What are the ingredients of culture?8、What is low-context communication?9、How much do you know about German People? And how can you communicate will with them?10、What is American Dream?1.What is noise in communication?The term noise technically refers to anything that distort

24、s the message the source encodes. Noise can be of many forms:external noise can be the sights,sounds, and other stimuil that draw youe attention away from the message.Have a radio on while reading is external noise.internal noise refers to your thoughts anf feelings that can interfere with the messa

25、ge.2.What are the characteristics of culture?Six characteristics of culture are of special importance to intercultural commumication:(1)culture is learned (2)culture is transmissible.(3)culture is dynamic. (4)culture is selective.(5)the facets of culture are interrelated.(6）culture is ethnocentric.3

26、.how much do you know about Japanese people. And how can you communicate well with them?Japanese people are very polite and they are very patient in business, they dont like talkative persons and they never refuse others directly. Based on the knowledge, i will try to confirm to their characteristic

27、s. i will not talk too much and too quickly when communicating with them, i will be polite and patient and try to get the implied meaning from the other party, if necessary i will ask them in a very directly and politely.4.What is high-context communication？It is a kind of communication style in whi

28、ch the meaning rely heavily on hidden, implicit, contextual cues such as nonverbal behavior, social context, and the nature of interpersonal relationships. The focus is on the meaning between lines, and the receiver is required to catch the implied meaning of the speaker.5.What is the Chinese Dream?

29、Chinese Dream is a term popularized After 2013 within Chinese socialist thought that describes a set of personal and national ideals in the Peoples Republic of China and the Communist Party of China. It is used by journalists, government officials, and activists to describe the role of the individua

30、l in Chinese society as well as the goals of the “Chinese nation”, The dream is described as “national rejuvenation, improvement of peoples livelihoods, prosperity, construction of a better society and a strengthened military.6.what are the components of communication?They are: source, encoding, mes

31、sage,channel, noise, receiver, decoding,receiver/response,feedback context.7.what are the ingredients of culture?Cultures may be classified by three large categories of elements: artifacts(man-made things), concepts(such beliefs and ideas in peoples mind) and behaviors (human beings activities and a

32、ctions)8.what is low-context communication?It is a kind of communication style in which the meaning of the message is expected to be explicit, direct, and unambiguous. The speaker is required to express the meaning as clear as possible.what is power distance？This dimension measures a societys emphasis on human i