餐饮英语词汇西餐服务用语.docx

1、餐饮英语词汇西餐服务用语餐饮英语一、服务用语（一）、预定Always confrim facts-the number of persons,the time ,the date ,special requirement ect.Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How many persons are there in your party ,sir/madam?请问共有多少人用餐，先生/女

2、士？How many guests are coming?请问共有多少人用餐？What time would you like to arrive?请问你们几点钟到？May I have your name ,please?请问您的姓名？Could you spell that for me ,please ?请您拼读一下您的姓名好吗？May I take your telephone number, please ?可以留下您的电话号码吗？Is there anything special you would like us to prepare,sir/madam?请问您有什么特殊要求需要

3、我们做准备的，先生/女士？I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上8：00 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。If you have any further requirements,please let us know.如果您有什么要求，请通知我们。（二）问候客人To show the guests hw please you are

4、 to see them . Use guests name if you know,to personalize the contact.Good morning /afternoon/evening .Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。May I help you ,sir/madam?我能为您做什么？Do you have a reservation,sir/madam?请问您有预定吗？先生/女士Please follow me,sir/madam.请跟我来，先生/女士This way please,sir/madam请这边走，先生/女士P

5、lease mind your step,sir/madam.请留意脚下，先生/女士（三）请客人等候Show the guests that you are concerned. It is important that they do not feel ignored.Iam sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。我们现在没有空餐桌，请您

6、在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。We are rather full this evening .Would you care to wait for a while?我们今晚客满了，您不介意稍等片刻吗？I am sorry to keep you waiting ,sir/madam.对不起，先生/女士，让您久等了。I do apologize for the delay。对不起耽搁了这么久。（四）对餐桌不满意 I am sorry, sir/madam.Would you care to follow me to another table?对不起，先生/女士，请随我去

7、另一张餐桌。Which would you prefer, here by the window or near the door?您是愿意靠窗坐呢，还是靠门坐？Iam sorry, sir/madam. All the tables by the window are occupied.对不起，先生/女士，所有靠窗的餐桌都满了。Is this table fine with you ,sir/madam?请问您对这张餐桌满意吗？先生/女士？（五）、预定的餐桌被客人占了向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知We will have another table

8、ready immediately.我们立刻会准备好另一张餐桌。Sorry for the inconvenience.Would you care for a drink at the bar?很抱歉给您带来了不便，请您在酒吧喝一杯好吗？Would you like to sit here ,sir/madam?您介意坐在这儿吗？先生/女士？Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下。（六）、展示菜单

9、再次向客人表示感谢并立刻呈递菜单，协助客人看菜单，并推销厨师长特选Here is the meue for you ,sir/madam.这是您的菜单，先生/女士。We have an excellent black pepper steak today我们今天有上好的黑椒牛排。May I suggest you try the king prawn,the chef recommends it.我能向您推荐厨师特选扒大虾？If you need any help ,please call me.如果您在用餐时有什么问题，请告诉我。（七）、点菜服务时刻关注客人，请不要将菜单给客人后不管，过30

10、分钟后才点菜，注意客人的身体语言，他们可能在暗示需要您的服务，尽力向客人推销菜品。Are you ready to order now?请问可以为您点菜了吗？ May I take your order now?请问可以为您点菜了吗？Are you being helped ,sir/madam?请问有服务员为您服务吗？ What would you like to start?请问先给您上些什么？ What would you like to order? 请问您想吃些什么？Yes,sir/madam.We do have a selection of vegetable dishes.是的

11、，先生/女士，我们有很好的蔬菜精选。How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)请问您的牛排需要几成熟？Would you like your eggs sunny side up ?请问您的鸡蛋是单面煎吗？Would you like your bacon crisp?请问您的熏肉需要煎一下吗？Would you like toast,croissants or rolls?请问您是要烤土司呢，牛角包好是小圆面包？Would you like tea or

12、 coffee?请问您是要咖啡或是茶？Would youlike Chinese or English tea ?请问您是要中国绿茶还是英国茶？What kind of fruit would you like?请问您是用哪种水果？What sort of appetizer would you like?请问您是需要哪种头盆？Would you like some hors doeuvres?请问您需要头盆吗？Would you like to have soup first?请问年年 是先用汤吗？Would you like to have the Table Dhotel or A La

13、 Carte menu?请问您是用套餐呢还是零点？Would you like some cakes?请问您用点甜点吗？Would you like your coffee with or without cream?请问您的咖啡要不要加奶？Would you like some more ?请问您还需要点别的吗？What sort of side-dish would you like ?请问您想配什么吃？May I suggset our Parma ham? Its very nice.我能向您推荐派玛火腿?吗味道好极了。The chefs special today is vegeta

14、ble with green peas?今天厨师长特选是青豆蔬菜。May I recommend the shrimps sauted with green peas?我们向您推荐虾仁炒青豆吗?If you dont mind ,may I recommend the vegetable with crab meat?如果您不介意，我向您推荐蟹肉蔬菜吗？If possible ,we ll be pleased to meet your wish .Ill check with the supervisor and the chef.如果可能，我们十分高兴能满足您的需求，我将和主管和厨师长联络

15、Im afraid we do not have the dish now .May I suggest something else?。对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？Im terribly sorry ,sir/madam.This dish has been sold out .May I offer you the Steak Diane instead? 我十分抱歉，先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排吗？Im afraid its not on the meue this evening .恐怕这道菜今晚售缺。Im terribly sorry ,s

16、ir/madam. We dont have any now.对不起，先生/女士。这道菜已经卖完了。I am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？（八）、推荐饮料Offering guests drink before their meal will show attentiveness and increase sales. Extra sales mean extra profit.Would y

17、ou care for somethng to drink before your meal?您在用餐前需要用些饮料吗？Would you like to see the drink/wine list?您是否要看饮料/佐餐酒单？May I suggest Tsingtao Beer with your meal? It does well with it.我可以向您推荐青岛啤酒配餐吗？它非常合适。I suggest Chinese mineral water if you would like something refreshing .如果您需要一些清新的饮料，我向您推销中国矿泉水？Wou

18、ld you care for a liqueur or brandy?您喝一些利口酒或白兰地吗？Would you care for an aperitif?您介意喝一些开胃酒吗？What kind of wine do you prefer ?May I recommend Chinese Mao Tai?请问您是喝哪种葡萄酒？我能腿中国的茅台吗？We have a special drink promotion this evening,may I suggest the Five Star Beer?今晚我们有一种特别推荐饮料，五星啤酒怎么样？We have excellent Chi

19、nese red wine which I can recommend.我们可以向您推荐口感幼稚的中国红葡萄酒。I am afraid we do not have this brand,But I recommend the Five Star Beer.恐怕我们没有这个牌子，但我可以向您推荐五星啤酒（九）、时刻关注客人Check that the guests have everything they need i. e. ashtry, salt, pepper, sugar, toothpick.Is everything to your satisfaction?请问您对一切还满意吗

20、？Is everything all right with your meal?请问您对用餐还满意吗？Would you care for another drink?请问您还需要一杯饮料吗？Would you like any more water?请问您还需要加些冰水吗？Can I bring you anything else?请问您还需要我为您提供些什么吗？Is there anything that I can do for you ?我还能为您做些什么吗？Is there anything else I can do?我能为您做些什么呢？ May I take up a few m

21、oments of your time?请问我能占用您一些时间吗？May I speak to you for a moment,sir/madam.对不起先生/女士，我能和您谈一会吗？May I take the glasses away?我可以撤下杯子吗？May I clean your table now?请问我能清理餐桌吗？Would you like me to clear your table?请问您需要我帮您收拾一下餐桌吗？（十）、处理投诉The guests must be satisfied at all times. If the complaints is justifi

22、ed , then take the dish off the bill altogether. Do not necessarily insist on a compensation,as this may appear acheap way of dismissing the matter. . We want to stand for quality,so we are glad to receive criticism. All complaints should be dealt with internally whenever possible.Iam sorry, sir/mad

23、am. I ll change it right away.对不起先生/女士，我马上给您换掉。Thank you for bring this matter to our attention.感谢您让这件事引起我们的注意Iam sorry. The dish shall be replace immediately.对不起，这道菜将立即被换掉Iam sorry, but we are glad you pointed this out to us.对不起，但我们很高兴您向我们指正出来Please accept our apologizes.请接受我们的道歉I am terribly sorry

24、,sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。I am terribly sorry for such a mistake.我为这样的鲁莽向您道歉。I m terrible sorry. This is not our usual standard.我很抱歉，这不是我们通常的水准I would like to apologize once again我再次向您郑重道歉。I am sorry ,sir/madam. I did not notice.对不起，先生/女士，我没有注意。（十一）、甜品服务Would you like dessert now

25、?请问您现在需要甜点吗？Would you like to see the dessert menu,sir/madam?先生，请问您需要看看甜点单吗？Which would you like prefer,sir/madam. The dessert or the cheese?请问您是需要甜品还是奶酪？（十二）、呈递帐单Never give the bill to the guests by telling them loudly how much the expense is. Otherwise you may put the guests into an embarrassment

26、situation.Excuse me ,sir/madam .Here is your bill.对不起，先生/女士，这是您的帐单Would you like to have the bill now?请问您是现在结帐吗？Would you like to pay in cash or by credit card?请问您是付先进还是用信用卡？Shall I charge this to your room?我能将餐费记入房费吗？I am sorry. I shall add it up again,sir/madam.对不起，我将再算一遍，先生/女士。I am sorry. Would y

27、ou show me what is wrong?对不起，您能告诉我哪儿错了吗？Would you like the amount on the same bill or separately?请问您们是分帐单还是合在一起？Excuse me ,sir/madam. May I have your room key and room card?对不起，您能告诉我您的房号并出示您的房卡吗？Excuse me ,sir/madam. Would you please sign your name here?对不起先生/女士，请您在这儿签名。I am sorry , sir/madam. Would

28、 you please sign your name again?对不起，先生女士。请您再签一次名好吗？（十三）送客Thank you ,sir.madam.We hope to see you again.感谢光临，先生/女士，希望再次为您服务。Glad you enjoyed your meal. Good-bye.很高兴您用餐愉快，再见。Thank you very much . Have a nice day/evening.十分感谢，祝您有个愉快的夜晚。We hope to serve you again ,sir/madam. Good night.希望再次为您服务，晚安。二、常用

29、词汇（一）、西餐餐具用品主菜刀 Dinner Knife 咖啡杯 Coffee cup主菜叉 Dinner Fork 咖啡勺 Coffee spoon 汤勺 Soup Spoon 银餐具 Silver ware头盆刀 Starter Knife 玻璃器皿 Glass ware 头盆叉 Starter Fork 冰水壶 Pitcher甜品叉 Dessert Fork 葡萄酒篮 Wine basket甜品勺 Dessert Spoon 垫布Silent Cloth、 Table Cloth Mat黄油刀 Butter Knife 装饰台布 Top Cloth蜗牛夹 Snail Tongs 围群 A

30、pron蜗牛叉 Snail Fork 桌裙Table Skirt海鲜叉 Cocktail Fork “十”字形台布 Table Runner龙虾签 Lobster Stick 托盘垫巾Service Mat龙虾钳 Lobster Tong 服务布巾 Waiter Cleaning Cloth鱼刀 Fish knife 套椅Chair Cover鱼叉 fish fork 盐和胡椒粉Salt and Pepper Shaker服务叉 service fork 冰水杯 Ice water glass服务勺 service spoon 白葡萄酒杯White wine glass蛋糕叉 cake for

31、k 红葡萄酒杯 Red wine glass牛排刀 steak knife 香槟杯 Champagne glass切肉刀 carving knife 烛台 Candle stick糖夹 sugar tong 席次卡Place card冰夹 ice tong 收据Recipet开瓶器 bottle opener 餐具柜Sideboard开塞器 corkscrew 抹布Pantry cloth主菜盆 Main Course Plate 托盘 Tray汤盆 Soup Plate 自助餐保温锅Buffet Warmer 早餐蛋盅Boiled Stander汤杯 Soup Cup 服务手推车Service Trolley开胃品盘 Starter Plate 色拉车Salad Trolley甜点盘 Dessert Plate 甜品车Dessert Trolley面包盘 Bread Plate 奶酪车Chee