组织行为学习题库.docx

1、组织行为学习题库MULTIPLE CHOICEFor each item below, select the choice that best completes the sentence or answers the question.1. Which of the following is not an organization characteristic?A. a system of five or more peopleB. cooperationC. goal orientationD. authority relationshipsAnswer: ARef: pp. 672. W

2、hich of the following is not a scientific management principle (Taylor)?A. Management must carefully study jobs to develop standard work practices and standardize the tools used.B. Management must carefully select and train each worker to produce at maximum potential.C. Management must cooperate wit

3、h workers to insure that work is done according to standard procedures.D. Management must change the division of labor between management and workers so that the workers plan and make task assignments.Answer: DRef: p. 123. Which of the following statements is false about scientific management (Taylo

4、r)?A. Scientific management contrasted with most views of management at the time.B. Management should give feedback to workers about their progress.C. Workers should be paid a fair wage.D. Managers should make task assignments and set performance goals.Answer: CRef: pp. 11124. The theory of administ

5、ration (Fayol) described all the following management functions exceptA. planning.B. organizing.C. bureaucracy.D. control.Answer: CRef: p.125. Which of the following is among the basic management ideas in the theory of administration (Fayol)?A. division of workB. authority and responsibilityC. unity

6、 of commandD. All answers note a basic management idea in the theory of administration.Answer: DRef: pp. 12136. Which of the following is not a management function according to the theory of administration (Fayol)?A. planningB. organizingC. controlD. integrating.Answer: DRef: pp. 12137. The view tha

7、t a person should receive orders from only one supervisor is the principle ofA. centralization.B. unity of command.C. authority and responsibility.D. unity of direction.Answer: BRef: pp. 12138. The view that there should be a single goal for a department or work unit is the principle ofA. centraliza

8、tion.B. unity of command.C. authority and responsibility.D. unity of direction.Answer: DRef: pp. 12139. Which of the following is a feature of bureaucracy?A. impersonalityB. specifically defined functionsC. written rules and proceduresD. All answers are correct.Answer: DRef: pp. 131410. The text boo

9、k described three ways of managing conflict (Follett). Which of the following are the three conflict management methods?A. division of labor, legal authority, charismaB. dominance, compromise, differentiationC. delegation of authority, integration, dominanceD. dominance, integration, compromiseAnswe

10、r: DRef: pp. 141511. A creative suggestion (Follett) for managing conflict isA. dominance.B. integration of desires.C. compromise.D. accommodative.Answer: BRef: pp. 141512. An early view of leadership (Follett) proposed that it had which of the following features?A. Leaders have visions of the futur

11、e.B. Leaders know the technical parts of their jobs.C. Leaders develop their subordinates to become leaders.D. All answers are correct.Answer: DRef: pp. 141513. Which of the following are Theory X assumptions?A. The average person wants security, has little ambition, and avoids responsibility.B. The

12、 average person dislikes working and will avoid it if possible.C. Because people dislike working, they must be tightly controlled and pressured to get them to work toward organizational goals.D. All answers are correct.Answer: DRef: pp. 181914. Which of the following is not a Theory Y assumption?A.

13、If a person is committed to a set of goals, he or she will work toward them without external control.B. The average person can learn to accept responsibility. Lack of ambition is not a basic human characteristic.C. Modern organizations fully use their workers potentialities.D. Creativity, ingenuity,

14、 and imagination are human characteristics that are widely dispersed in the population.Answer: CRef: pp. 181915. Organizational culture includes which of the following characteristics?A. It is a complex aspect of organizations that strongly affects organization members.B. It includes values, norms,

15、rites, heroes, and scoundrels in the organizations history.C. A key aspect of organizational culture is value sharing and structuring of experiences in the organization.D. Each answer lists an organizational culture characteristics.Answer: DRef: p. 72An employee only listens to a supervisors positiv

16、e feedback and not the negative feedback. This is an example ofA. perceptual set.B. perceptual defense.C. stereotyping.D. detection threshold.Answer: BRef.: pp. 100101Which of the following factors does not affect ones self-concept?A. self-consciousnessB. recall of past eventsC. observations of own

17、behaviorD. social contextAnswer: ARef.: pp. 101102Which of the following is not part of self-perception?A. self-conceptB. self-presentationC. self-consciousnessD. self-esteemAnswer: CRef.: pp. 101102Which of the following statements is false?A. Peoples self-awareness can include either a private or

18、a public self-consciousness.B. People usually underestimate their role in past events.C. People learn about themselves by comparing to other people with similar qualities.D. Self-esteem holds the positive and negative evaluations we have of ourselves.Answer: BRef.: pp. 101102The negative and positiv

19、e judgments people have about themselves refer toA. self-concept.B. self-presentation.C. stereotype.D. self-esteem.Answer: DRef.: pp. 101102Which of the following information sources do people use when forming impressions of another person?A. the personB. the situationC. observed behavior of the per

20、sonD. People use what each answer describes when forming impressions of another person.Answer: DRef.: pp. 102104Which of the following is not information used by perceivers to form attributions?A. situational informationB. distinctiveness informationC. consensus informationD. consistency information

21、Answer: ARef.: pp. 102104A manager has noticed that a subordinate is not friendly to coworkers and is not friendly in social situations outside work. The manager is using _ information when explaining the cause of the unfriendliness.A. consistencyB. consensusC. distinctivenessD. personalAnswer: CRef

22、.: pp. 102104Which of the following is not part of an attitude?A. behavioral intentionsB. behaviorsC. cognitionD. affectAnswer: BRef.: p. 105A persons feelings of like or dislike about a certain object reflect the _ part of an attitude.A. cognitiveB. behavioralC. affectiveD. behavioral intentionsAns

23、wer: CRef.: p. 105 A manager has a positive attitude about an employee. The manager will likely give this employee desired work assignments and added responsibility. This reflects the _ part of the managers attitude.A. behavioral intentionsB. affectiveC. cognitiveD. behavioralAnswer: ARef.: p. 105Wh

24、ich of the following is not a way attitudes can change?A. persuasive communicationB. dissatisfaction with the attitude objectC. social influenceD. cognitive dissonanceAnswer: BRef.: pp. 106107A new employee strongly values his group of coworkers who routinely take long lunches. This employee believe

25、s that workers should only take the time allotted for lunch, but over time he begins to accept the attitude of his coworkers toward long lunches. This is an example of which source of attitude change?A. dissonanceB. persuasionC. dissatisfactionD. social influenceAnswer: DRef.: pp. 106107Which of the

26、 following statements is true about cognitive dissonance?A. A person can reduce dissonance by changing one or more cognitions.B. If a person experiences dissonance, he or she feels an internal tension and tries to reduce that tension.C. Multiple beliefs about an attitude object can result from persu

27、asion or social influence.D. Each answer is true about cognitive dissonance.Answer: DRef.: pp. 106107A persons personality typically stabilizes by the time the person reaches ageA. 16.B. 23.C. 30.D. 35.Answer: CRef.: p. 107Which of the following is not a major class of personality theory?A. cognitiv

28、e theoryB. learning theoryC. ethological theoryD. biological theoryAnswer: CRef.: pp. 107108The class of personality theory that views a child as neither driven by instincts nor shaped by the environment isA. cognitive theory.B. biological theory.C. learning theory.D. ethological theory.Answer: ARef

29、.: pp. 107108The personality theory that suggests people learn by observing others isA. operant-learning theory.B. biological theory.C. cognitive theory.D. social-learning theory.Answer: DRef.: pp. 107108The theory that says personality forms from inherited personality characteristics isA. operant-l

30、earning theory.B. cognitive theory.C. biological theory.D. social-learning theory.Answer: CRef.: pp. 107108The personality theory that suggests personality is formed by the application of reinforcers which develop behavior patterns isA. cognitive theory.B. operant-learning theory.C. social-learning

31、theory.D. biological theory.Answer: BRef.: pp. 107108An adult is viewed as polite because as a child she watched other children get rewarded for saying “please” and “thank you,” and adopted the same behaviors. This is an example of the _ theory of personality.A. operant-learningB. biologicalC. cognitiveD. social-learningAnswer: DRef.: pp. 107108Which of the following statements is not true about