酒店常用英语总结.docx

1、酒店常用英语总结酒店常用英语总结Restaurant 酒店里面的称为餐厅， 酒 店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店 （含早餐的酒店 ）Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite （room ） 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Be

2、llboy 行李员Concierge 礼宾Receptionist 前台接待 I will leave a message to the .（a girl in who worksReception/Front desk 前台Coach 旅游大巴 （a bus used for travel）Reservation 预订（不是预定）Doorman 门房 门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送 餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务 （指的是傍晚的时候 再次整理房间，

3、使客人晚上睡的舒服） Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign 请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Bar Operative酒吧服务员Western-Style Restaura nt Man agerHotel Concierge酒店礼宾部Procureme nt Man ager; Purchas ingManager采购部经理Food & Beverage

4、 Man ager; Cateri ngManager餐饮部经理Table Hostess餐桌女服务员Kitchen Ha nd; Kitche n Help;Kitchen Worker 厨工Cook; Chef 厨师Head Chef厨师长Cook炊事员Assistant Manager 大堂副理Lobby Manager大堂经理Tourist Guide 导游Sauce Cook调味汁厨师Restaura nt Man ager 饭店经理Rooms Divisio n Man ager 房务部经理Second Chef副厨师长Second Waiter 副领班Trainee Manage

5、r 见习经理Receptionist 接待员Hotel Accountant 酒店会计Chief cco untant; Finan cial Con troller酒店主管会计；财务总监Housekeeping Manager 客房部经理Executive Housekeeper; HeadHousekeeper客房部主管Chambermaid客房女服务员Head Waiter ； Captain 领班Floor Attendant楼层服务员Travel Age nt旅游中介Doorman 门童Pantryman配餐员Front Desk Manager 前台经理Front Office S

6、upervisor 前台领班Front Office Manager 前厅经理Assista nt Front Office Man ager 前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook 蔬菜厨师酒店岗位：Materials Manager 物料经理西餐部经理Executive Assistant Manager 行政畐寸经理Assista nt Banq uet Man ager 宴会部畐寸经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter 迎宾员Reservation Manager 预订

7、部经理Chi nese-Style Restaura nt Man ager中餐部经理Reside nt Man ager 驻店经理Front Clerk; Reception Clerk 总台接待员客房预定room reservati on客满fully booked房间种类types of rooms双人房double room标准房sta ndard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Preside ntial s

8、uite朝南的房间a room facing south公寓套房studio room连通房connecting room相通房adjoi ning room没有按预定抵店no show确认信letter of con firmatio n服务费service charge额外费用extra charge全价full price班车shuttle bus折扣价disco un ted price标准价rack rate优惠价special price免费complime ntary rate特大号床kin g-size bed大号床quee n-size bed推迟postp one空房Vac

9、a ncy/vaca ntroom取消can cel/ca ncellati on包间private room更改change菜单menu预定book/reserve套餐set menu定满了fully booked自动门automatic door租rent登记入住check in计划表schedule结帐check out推举recomme nd一件行李a piece ofbaggage/luggage酒店内设施背包shoulder bagadapter连接器纸箱cardboard boxbrief ease 公文包手提箱briefcaseout of order 坏了汽车行李箱lugga

10、ge trunkcoup on奖券送行李send upFood Mall食品街填写fill outAncient Culture Street 古文化街名牌n ame tagfire sprinkler 灭火喷淋夜床服务turn dow n servicecoat han ger 大衣架 pillow 枕头打扫房间make upheat ing con trol加热控制稍稍整理tidy upice tongs 冰夹chair 椅子洗衣项目laundry itemsbedside table床头桌加快服务express serviceceil ing light 顶灯核对checkluggage

11、 sta nd行李架swimming bag 游泳袋 power socket 电源插座 note pad 记事簿 shoe basket 鞋篮 ice bucket 冰桶 security latch 安全门 dry clea ning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关 air con diti oner vent 空调排风口pillow case 枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer吹风机 sta nding lamp 地灯 valet stand 衣物架 switch 开关d

12、esk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sig n 请勿打扰牌DND sign请勿打扰牌sheer curta ins 纱窗帘desk lamp 台灯televisio n cab inet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush马桶刷子refuse bag 废物袋mopping 拖地scrub檫洗dustpa n and brush 簸箕和刷子deterge nt 清洁剂vacuum clea ner 吸尘器mop拖扌巴shampoo 洗发水soa

13、p香皂bath foam 浴液sewing kit针线盒moisturizer 润肤露shower cap 浴帽chest of drawers 带抽屉的柜厨shoehorn 鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide 电视指南Please Make Up sig n 请收拾房间牌PMU sign 请收拾房间牌slippers 拖鞋 drapes 布帘ceiling 屋顶Laundry docket 洗衣单wi ndow sill 窗台shopp ing bag 购物袋bookshel

14、f 书架ground floor （英）底，层，一楼cabinet 橱柜switch 开关Ven etian bli nd 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley活动茶几night table 床头柜first floor （英）二楼，（美）一楼foldi ng scree n 屏风han ger挂钩plug插头wall plate壁上挂盘Chin ese painting 国画elevator, lift 电梯drawer 抽屉seco nd floor （英）三楼，（美）二楼spring弹簧cushion靠垫，垫子socket插座，插口sittin

15、g room 起居室voltage 电压floor楼层，地板carpentry （总称）木器tea table 茶几bedclothes 床上用品quilt被子mattress 床垫thermos热水瓶transformer 变压器酒店前台用语：market price 市价 cashiers desk 兑换处 coin硬币acco un ti ng desk 帐务处 check-out time 退房时间 voucher 证件price list 价目表 check, cheque 支票 sign （动）签字 interest 利息 form表格 reservation 预订 recepti

16、on desk 接待处 tip小费 reservation desk 预订处 luggage office 行李房spare （形）多余的 postp one （动）延期 can cel （动）取消pay （动）付款fill （动）填写administration 管理、经营 note纸币registration desk 入宿登记处 lobby前厅luggage rack 行李架visit card 名片iden tificati on card 身份证 rate of excha nge 兑换率 conversion rate 换算率 charge （动）收费 bill帐单change m

17、oney 换钱 procedure 手续、程序 in formatio n desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable （形）合理的 cash （动）兑换 keep （动）保留、保存travelers cheque 旅行支票bank draft 汇票accept （动）接受 procedure fee 手续费 fill in the form 填表客务部 Room Division前厅部 Front Office Department管家咅E Housekeeping Department酒店的种类:Desig ned hot

18、el 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel家庭旅馆B&B:经济型酒店 resort hotel度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & MarketingDivisio n销售部 Sales Department公关咅E Public Relation Department预订咅E Reservation Department 餐饮部 Food & Beverage Department 康乐咅E Recreation and Entertainment Departme

19、 nt工程咅E Engineering Department保安部 Security Department行政咅E Rear-Service Department商场部 Shopping Arcade其他：Orie ntal Plaza:东方新天地Forbidden city:故宫High-speed wireless in ternet: 高速无线上网Owner resp on se: 业主回复 Expatriates/ expats:外籍人士 /外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell:预付型手机Toiletries:洗漱用品Morni ng call唤醒服务