超五星级酒店服务指南中英文版_精品文档.doc

1、目 录总经理致辞 大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager 2问讯留言 Information Message 3预订接待 Reservation Reception 4收银结账 Cashier 5外币兑换 Foreign Currency Exchange 6信用卡 Credit Card 7退房时间 Check-out Time 8客房门卡 Room Card 9行李服务 Luggage Service 10大堂保险箱 Lobby Safe box 11商务中心 Business Center 12商场 Shopping Center

2、 13残疾人士设施 Handicapped Facilities 14擦鞋服务 Shoe-Shine Service 15花店 Flower Shop 16租车 Car Hire 17着装 Dressing18停车 Parking19行政楼层接待处 Executive Floor Reception 客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Service 5 小酒吧 Mini-Bar 6 房间加床服务 Ex

3、tra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Service 9 叫醒服务 Wake-up Call 10饮用水 Drinking Water 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 16失物招领 Lost And Found 17电视节目 TV Channel 18网上漫游 Internet Service 19空气调节 Air Conditioner 20电源总开关 Energy Saver 21电源说明 Po

4、wer Supply 22无烟楼层 Non-smoking floor 23医疗服务 Clinic Service 24环境保护 Environmental Protection 25紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 日韩餐厅Japanese & Korean Restaurant 7 洗浴自助餐厅 Bath

5、 buffet Restaurant 8 会议室 Conference Room 9 送餐服务 Room Service 会馆服务HEALTH& ENTERTAIMENT SERVICE1 洗浴 Bathe 2 游泳馆 Swimming Pool 3 健身房 Gymnasium Center 4 电影厅 Film Hall 5 休息厅 Lounge 6 游乐区 Game Area 7 棋牌室 Chess and Mahjong Room 8 SPA理疗室 安全指南SAFETY DIRECTORY1 遵守措施2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fi

6、re Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国际直拨电话 IDD Calls5 国内、国际直拨须知 IDD&DDD Service Guide6 国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此服务指南为您详细介绍了饭店的各项服务及设施。若

7、您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！xx国际饭店 总经理Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong International Hotel!All of us a

8、re very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent serv

9、ice at any time.You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your f