物业管理英语培训课程英文版.docx

1、物业管理英语培训课程英文版物业管理英语课程PropertyManagement物业管理英语第一讲：PropertyManagementPropertymanagementistheprocessofoverseeingtheoperationandmaintenanceofrealpropertytoachievetheobjectivesofthepropertyowner.Sometimesownersmanagetheirownproperty,particularlysmallpropertiesandparticularlywhentheythemselvesoccupypartof

2、thespace.Butforlargerpropertiesorthosewhoseownersliveatadistance,managementisusuallyperformedbyapaidpropertymanager,eitheranindividualbuildingsonlong-termleases,wheretenantsmaintainthebuilding,paythetaxesandinsurance,andmailtheowneracheckeachmonth.Butmostresidential,office,retail,andmanyindustrialpr

3、opertiesofferservicesalongwiththespaceovertime.Propertymanagementhaslongbeenanunderratedfunctionintherealestateindustry.Theneedforprofessionalmanagementdidnotbecomeapparentuntilthedepressionofthe1930s,whennumerousforeclosuresrevealedapatternofmanagementdeficiencies.Thisoversightmightseemstrange,sinc

4、erunningalargecommercialorresidentialprojectinwhichhundredsorthousandsofpeopleresideorworkisahighlychallengingtask,callingfortraining,goodjudgment,varietyoftechnicalskills.Traditionally,however,emphasisintherealestateindustryhasbeenonthesopermanentelementsoftheinvestment-goodlocation,construction,an

5、dreasonablelong-termfinancing-thanontheday-to-dayoperationoftheproperty.Ithassometimesseemedasifapropertyowner,havingmadeaverylargeinvestmentinthepermanentstructure,assumedthatthepropertywouldrunitselfwithaminimumamountofsupervision.Thisconceptofpropertymanagementhaschangedsubstantiallyinthepastdeca

6、de.Inaneraofrisingcosts,ithasdawnedonownersthatgoodpropertymanagementisthemajorcontrollableinfluenceonresidualcashflow(i.e.,thenumberofdollarsthatendupintheownerspocket).Itistruethatbothrentratesandoperatingexpensesarelargelyshapedbymarketforcesbeyondthecontrolofanyonepropertyowner(witnesstheverysha

7、rpriseinenergycostsinthe1970s).Butitisalsotruethatcomparablepropertieswithinthesamegeographicareaoftenshowsignificantvariancesinrentalincomeandoperatingcosts.Why?Closeinspectionoftenshowsthat“above-average”operatingexpensesandlowerthanaveragerentlevelsresultfrominadequatepropertymanagement.Theclassi

8、cmistakeofthestockandbondinvestormovingintorealestateinvolvesunderestimatingtheimportanceofmanagement.Someinvestorshavethefeelingthatrealestatemanagesitself.Thereisastoryabouttheimportanceofpropertymanagement.ASanFranciscorealestatebrokerrecentlynoticedaprojectthatwasonthemarketfor$1million.Heknewho

9、wthepropertyhadbeenmanagedinthepastandthatthemilliondollarvaluationwasbasedonacapitalizationofhistoricincomefigure.Heborrowedmoneytobuytheproperty,renegotiatedcertainleases,andestablishedmoreefficientoperatingprocedures.Insixmonthshesoldthepropertyfor$1.4millionbasedonthecapitalizedvalueofthenew,hig

10、hernetincome.Hiscontributionwasmanagementexpertise.UsefulExpressions:atadistance在远处alongwith和，同，与一道；加之callfor需要；要求ratherthan而不是dawnon开始（被人）理解，渐渐（使人）明白endup结束，结尾；停止resultfor由于，是的结果bebasedon基于；以为根据Notes:1.Propertymanagementistheprocessofoverseeingtheoperationandmaintenanceofrealpropertytoachievetheobj

11、ectivesofthepropertyowner.此句中，动词不定式toachievetheobjectivesofthepropertyowner作目的状语。propertymanagement物业管理realproperty房产propertyowner业主2.orthosewhoseownersliveatadistance,managementisusuallyperformedbyapaidpropertymanager,eitheranindividualoramanagementfirm.此句中，关系代词whose在定语从句中充当定语，该定语从句修饰指示代词those.Eith

12、eror表示选择，可以连接两个并列的词、词组或独立分句。在此句中，eitheror连接的成分是apaidpropertymanager的同位语，作进一步的解释。3.thereareexceptionsbuildings，wheretenantsmaintainthebuildingonalong-termleases,paythetaxes。此句中，关系副词where在定语从句中作地点状语，由它引导的定语从句修饰buildings.onalong-termleases意为“长期租赁”。4.Propertymanagementhaslongbeenanunderratedfunction。Lon

13、g在此句中是副词，作时间状语，underrated是过去分词，作function的定语。5.notuntil意为“直到才”。例如：Thebabydidnotgotobeduntilhismothercamebackhome.6.sincerunningalargecommercialorresidentialprojectinwhichhundredsorthousandsofpeopleresideorworkisahighlychallengingtask。此句中，关系代词which在定语从句中作状语，由其引导的定语从句修饰project,highly修饰challenging,意为“非常

14、地”。ahighlychallengingtask意为“非常具有挑战性的任务”。7.asifapropertyowner,havingmadeaverylargeinvestmentinthepermanentstructure,assumed在此句中havingmadeaverylargeinvestmentinthepermanentstructure作后置定语，修饰apropertyowner。该短语是过去分词的完成时形式，表示其动作发生在谓语动词之前。例如：Theidea,havingbeenputforwardbyTim,arousedmuchobjectionamongthestu

15、dents.8.inthepastdecade在过去的十年里9.themajorcontrollableinfluenceonresidualcashflow剩余现金流量的主要可控制的影响因素10.beyondthecontrolofanyonepropertyowner任何业主都控制不了11.“above-average”operatingexpense超过一般水平的运营开销12.lowerthanaveragerentlevels低于一般租金的租金水准13.Someinvestorshavethefeelingthatrealestatemanagesitself.此句中，that引导的同

16、位语从句修饰feeling,feeling意为“感觉，预感”。14.onthemarket(商品)上市15.insixmonths意为“六个月后”。在有介词in引导的时间状语的句子里，其谓语时诚用将来时，例如：Iwillpaythebillinaweek.一个星期后我付帐。物业管理英语第二讲：PropertiesRequiringManagementThelevelofmanagementapropertyneedsincreaseswiththelevelofservicesandwiththefrequencythattenantsturnover.Someexamplesofddiffe

17、rentmanagerialresponsibilitiesandproblemsfollow,organizedbytypeofspace.Totheextentthatpropertymanagementinvolvestenantrelations,residentialpropertiespresentthegreatestchallenge.Thespaceleasedbytheresidentialtenantis“home”,wherethetenantandotherfamilymembersspendasubstantialamountoftheirfreetimeandth

18、erentforwhichmayrepresentthetenantslargestsinglefinancialobligation.Consequently,theresidentialtenantexpectsawell-runproperty,withservicesandutilitiesavailableaspromisedatrentskeptaslowaspossible(amongotherreasons,becauseresidentialrentalsarenottaxdeductibleasarebusinessrentals).Ontheothersideofthec

19、oin,oneortwobadtenantsinaprojectcanbeacontinuingsourceofvexationtothepropertymanagerandtotheothertenants.Therelativelyshorttermofaresidentialleasemeansthatthepropertymanagerisundercontinualpressuretomaintainahighrenewalrateinordertoavoidvacatedunitsthatmustberepainted,repaired,andre-leasedinasshorta

20、timeaspossible.Apropertythatistheoreticallyfullyrentedmay,nevertheless,loseasubstantialamountofrentalincomeifturnoverisveryhighandmorethanafewweekselapsebeforeeachnewtenantmovesin.Amongthetypesofresidentialpropertiesare(1)apartments,(2)condominiumsandcooperatives,and(3)single-familyhomes.Thepersonal

21、relationshipbetweenmangerandtenantcanbecrucialtomaintaininghighoccupancy.Turnoveroftenantsresultsinhigheroperatingexpensesandlowerrentalscollected.Askingfairrentsandrespondingtotenantsneeds(e.g.,maintenanceandrepairs)areoftenthemostimportantvariablesinsuccessfulapartmentmanagement.Theleastinvolvedho

22、mes.Theownermayhavemovedrentalofsingle-familyhomes.Theownermayhavemovedawayforbusinessorotherreasonswiththeintentionofreturningatalaterdatetooccupythehouseormaybeholdingthepropertyasaninvestments.Ineithercase,theownerretainsalocalagenttocollectrent,payrealestatetaxesanddebtservice,andhandleanyproble

23、msthatmayarise.Thistypeofmanagementisfrequentlyperformedbyrealestatebrokers,whochargeafeeequaltoapercentageofeachmonthsrent.UsefulExpressionsturnover转变，转换，转作它用tothe(suchan)extentthat到程度，如此以至于movein搬入（住宅）；使（某人）搬进respondto回应，反应besimilarto与相似dealwith处理arguefor赞成holddown压低，控制Notes:1.withthelevelofservic

24、esandwiththefrequencythattenantsturnover.此句中，两个with引导两个伴随状语意为“随着”。例如：Theairpressurevarieswiththeheight,andthewaterpressure,withthedepth.气压随着高度变化，水压随着深度变化。2.bytypeofspace依据空间种类3.wherethetenantandotherfamilymembersspendasubstantialamountoftheirfreetimeandtherentorwhichmayrepresentthetenantslargestsing

25、lefinancialobligation.此句中，关系副词where引导一个非限定性的定语从句，修饰home一词。而且在该从句中还含有一个定语从句，由关系代词which充当介词for的宾语，其先行词是rent，该词由定语从句forwhichmayrepresentthetenantslargestsinglefinancialobligation修饰。4.awell-runproperty经营得好的物业5.withservicesandutilitiesavailable在此短语中available作后置定语，意为“可以得到的服务设施”。6.aslowaspossible尽可能低7.beca

26、useresidentialrentalsarenottaxdeductibleasarebusinessrentals在此句中，as承接前面的句子，意为“像一样”，as引导的从句主谓倒装。例如：Heplaysfootball,asdoeshisuncle.他和他叔叔一样会踢足球。8.ontheothersideofthecoin就另一方面而言9.undercontinualpressure处于不断的压力之下10.highoccupancy指房屋的出租率高。出租率高，意味着物业管理好，它会给业主带来丰厚的回报。物业管理英语第三讲：OfficeBuildingManagementTheprope

27、rtymanagerofanofficebuildingmustbefamiliarwithmorecomplexleaseprovisionsthanthoseusedforresidentialproperties.Forexample,theofficebuildingtenantisverymuchawareofpayingarentratemeasuredbythesquarefoot,andsothemeasurementofspacebecomesanimportantconsideration.Onefrequentlyusedmeasureisrentableareaorrentablespace.Themanagermustunderstandhowtocomputeit.Forexample,arethebathroomsandhallwaysanadded“loadfactor”,withthetenantpaying