酒店常用英语口语.docx

1、酒店常用英语口语酒店常用英语口语01酒店前台用语1、I dont have a reservation.我没有预约。2、Can I book a double room?我可以订一间双人间吗？3、Do you have any vacancies for tonight?今晚还有空房吗？4、Id like to make a reservation for tomorrow.我要预定明天的房间。5、Do you have a double room for tonight?今晚还有双人房吗？6、Id like to reserve a room with a single bed.我想预定一间

2、单人间。7、I can let you have a room with a bath.我可以给你一间带浴室的房间。8、Id like a room with a view.我想要景观好的房间。9、It has a wonderful view of the sea.在那里可以看到美丽的海景。10、We will put you in a deluxe room at no extra charge.我们会给您一套豪华套房，不额外收费。11、Im atraid not, sir. Were booked solid right now.先生，抱歉没有房了，现在都客满了。12、Im sorry,

3、 but were fully booked up.对不起，我们这里已经客满了。13、How much is it per night?住一晚多少钱？14、What is the rate?住宿费用是多少？15、How much is a twin room?双人房要多少钱？16、Does it include tax and service charge?这个价格含税和服务费吗？17、When would you like to stay here?您什么时候来住？18、How long do you plan to stay here?您打算在这里住多久？19、Do you have le

4、ss expensive rooms?有没有便宜一点的房间？20、Could you give me a discount if I stay for three nights?共3个晚有没有折扣？21、May I see the room, please?我可以先看看房间吗？22、Ill take the room.我要订这间。23、I have a reservation.我预定了房间。24、Check in, please.我要办理住宿登记。25、I made a reservation and Id like to check in.我有预约，想办理住宿登记。26、May I have

5、 your name, please?您的姓名是？27、Could you spell out your name?请问您的姓名怎么拼？28、Will you fill in this registration form, please?请填写这张登记表。29、Is breakfast included?带早餐吗？30、What time is breakfast served?早餐几点供应？31、Where is the restaurant for breakfast?早餐要在哪里吃？32、Could you keep my valuables in the safe?帮我把贵重物品放保险

6、箱好吗？33.When should I check out?什么时候退房？34、Here is your room key.这是你的房间钥匙。35、Which floor is it?房间在几楼？36、Is the room on the third floor?房间在三楼吗？37、The bellboy will take your bags and show you to your room.服务员会来帮您提行李，并带你去房间。38、Dont bother. Ill take care of it myself.不用麻烦了，我自己拿就好。39、Excuse me. Where is th

7、e elevator?请问电梯在哪里？40、May I have the key for room 704.请给我704房间的钥匙。41、Check out, please.我要退房。42、I want to check out.我要退房。43、Im checking out this morning.我今天早上结账退房。44、My plane leavesintheevening. Can I checkout later?我要搭乘傍晚的飞机，可以晚一点退房吗？45、Did you use the mini bar?您使用过小冰箱吗？46、I didnt use it.我没有用。47、How

8、 are you going to settle your account.你打算如何付款？48、And your method of payment?你的付款方式是什么？49、Could I have my bill?我可以看一下账单吗？50、What is this for?这笔费用是什么？51、Id like to get my valuables.我要领取我寄放的贵重物品。52、Can you keep my baggage until 3 p. m. ?你能帮我保管行李到3点吗？02酒店餐厅用语1、We look forward to having with us tonight.我

9、们期待您今晚大驾光临。2、Do you like coffee or tea?您想要喝咖啡还是茶?3、Sit down, please. Here is the menu. May I take your order, sir?请坐，给您菜单。先生，您要点菜吗?4、What kind of food would you like to have?您想吃什么菜?5、Its delicious and worth a try.它鲜美可口，值得一试。6、I suggest that you have a taste of Sichuan dishes.我建议你们尝尝四川菜。7、Its our che

10、fs recommendation.这是我们大厨的拿手菜。8、Try the green crab if you dont mind.如果您不介意的话，不妨尝一下这种青蟹。9、Youll regret if you dont have a test.如果您不尝一下，您准会后悔的。10、What would you like for dinner/dessert?您喜欢吃点什么餐/甜点?11、How would you like the steak/eggs?您喜欢怎么样做的牛排/鸡蛋?12、Would you like to have some wine with your dinner?您用

11、餐时要喝点酒吗?13、Have you anything in mind as to (decided)what to drink?您决定了喝什么吗?14、I ould suggest Californian red wine for the beef steak.我建议您配牛排喝加利福尼亚红酒。15、It never goes to the head.(不管喝多少)它也不冲脑。16、Many guests give high comments on the wine.许多宾客对这种酒赞赏备至。17、Im really sorry, but I seem to have misserved a

12、 dish.真对不起，我好像上错了一个菜。18、I do apologize for giving you the wrong soup.我上错了汤，真抱歉。19、Please feel free to contact us if you have any questions.如果你有什么问题，请随即和我们联系。20、How do you like the fish cooked this way?您觉得鱼这样烧怎么样?21、Do you think the soup is tasty?您认为这个汤可口吗?22、Do you think the price is reasonable?您认为这

13、个价格不公道吗?23、Whats your opinion of our service? 您对他们的服务有什么意见吗?24、You may sign the bill. The hotel will charge you when you leave.您可以签帐单。离店时会给您结帐。25、Here is the bill. Please sign it.这是您的账单。请签字。03酒店寄存服务1、Good afternoon. Can I help you?下午好，有什么能为您效劳吗？2、Id like to leave this bag with you.我想把这个袋子存在你这儿3、Cert

14、ainly sir. Is there anything valuable or breakable in it?好的，先生。请问袋子里头有贵重或易碎物品吗？4、Ur.There is a necklace in it.嗯.有条项链5、Would you mind taking the necklace with you, or leaving it at the safety deposit box?您是否介意自己带着这条项链或者把它放在保险箱里呢？6、Well, dont bother. Ill take it with me.Will that be all right?唉，别麻烦了，我

15、自己拿着它吧。这样可以了吗？7、Thank you, sir. Here is your tag. This cloakroom is open till 11:00 pm, could you pick it up by then?谢谢您，先生。这是您的取物牌。本寄存处开放到晚上11点，您在那以前来领取好吗？8、Sure. Thank you.好的，谢谢。9、With pleasure, sir.非常乐意为您服务，先生。04酒店客房服务场景一：A Burnt out Light Bulb灯泡坏了G:One of my light bulbs is burnt out.旅客:我的一只灯泡烧坏了

16、。R:Which one?接待员:哪只灯泡？G:Its over the mirror in the bathroom.旅客:卫生间里镜子上面的。R:Ill ask the Maintenance Department to send someone to change it接待员:我告诉工程处派人去换灯泡。May I have your room number?请问您的房间号码是多少？场景二：Television Problems电视机出毛病了G:Im having a problem with my TV.旅客:我的电视机出毛病了。R:What seems to be the proble

17、m?接待员:可能是什么毛病呢？G:I cant get the satellite signal.旅客:我收不到卫星信号。R:Ill inform the Maintenance Department immediately.接待员:我马上通知工程部。Theyll send someone up to check it.他们会派人去修理的。05酒店常用英语口语1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好）， 好，先生（夫人）2) How do you do? (- how do you do ?)您好！3) Hello

18、(or hi )!您好！4) How is everything (with you )? （您的）一切都好吗？5) How are you getting on ( or along ) these days ?这几天过得怎么样？6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？7) Glad (nice ) to see you .见到您很高兴。8) Welcome to our hotel.欢迎到我们的酒店来！9) Its nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。1

19、0) Good bye.(or bye-bye)再见！11) Good night.晚安（晚间告别用）12) Have a good rest.祝您休息好！13) See you later (tomorrow). 以后（明天）见！14) Hope to see you again soon. 希望不久再见到您！15) Have a good time. 祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please dont leave anything behind.请不要遗忘你的东西。18) Mind

20、(or watch) your step! 请走好！19) We wish you a pleasant journey. 祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。22) Take care!多保重！23) Good luck!祝您好运！24) Thank you (very much) 谢谢您（非常感谢）。25) Thanks a lot.多谢。26) Thank you for coming. 谢谢您的光临。27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。28) Im

21、 very grateful to you. 非常感谢您。29) Its very kind of you. 谢谢，您真客气。30) You are (most) welcome. 不用谢，不用客气。31) Not at all.不用谢。32) Dont mention it.不用谢。33) My pleasure.(or with pleasure) 很高兴能为您服务。34) Glad to be of service. 很高兴为您服务。35) At your service.乐意为您效劳。36) Im sorry.很抱歉。37) Excuse me.对不起。38) Im terribly

22、sorry. Its my fault. 非常抱歉，那是我的过错。39) Im awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。40) Sorry to have kept you waiting. 对不起，让您久等了。41) Sorry to interrupt you. 对不起，打扰了。42) Thats all right.这没什么。43) It doesnt matter.没关系。44) Never mind.不要紧，没关系。45) Lets forget it.算了吧！46) What can I do for you? 我能为您干点什

23、么？47) Can I help you?48) 我能为您干点什么？49) Is there anything I can do for you? 有什么能为您效劳的吗？50) Just a moment, please. 请稍等一下。 51) Dont worry about it别担心。52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗？53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。54) Who is speaking, please? 请问您是谁？（电话用语）55) Ill swi

24、tch you to Room 1120. 我马上给您接301房间。56) What number are you calling? 请问对方什么电话号码。57) Who would you like to talk to? 请问受话人姓名？58) Could you hold the line, please? 请（拿着话筒）稍等一会好吗？59) Here are come letters for you. 这是您的信。60) What a shame!多可惜！61) Im sorry to hear that! 听到这事我很难过。62) We are all sorry to hear o

25、f your illness.听说您病了都很担心。63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼 了。64) I wish you good health.祝您健康。65) Let me wish you every success. 祝您一切顺利！66) Happy New Year!新年快乐！67) Merry Christmas!圣诞节快乐！68) Happy birthday to you! 祝您生日快乐！69) Congratulations!祝贺您！（恭喜）70) My hearty cong

26、ratulations! 衷心祝贺您！71) As you wish(or like) 随您的便。72) Certainly.当然可以。73) Of course.当然可以。74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。75) Im sorry, thats not allowed. 对不起，这是不允许的。 76) No, Im afraid not.不，恐怕不行。77) Out of the question, Im afraid. 恐怕不可能。78) Walk straight ahead.一直往前走。79) Turn left(righ

27、t).往左（右）转。80) Go upstairs(downstairs). 上（下）楼。81) Take the lift to the third floor. 乘电梯到三楼。82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。84) There is a washroom at the end of the corridor.洗手间在走廊尽头。85) The post

28、 and cable service is opposite the bar. 邮电所在酒吧对面。86) The bank is next to the shop. 银行在小卖部隔壁。87) You can get your money changed at the cashiers desk. 你可以收银外兑换 钱。88) How much would you like to change?你要兑换多少呢？89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。90) There are some local product

29、s on sale here.这里出售一些地方产品。91) Its sold by weight(yard, meter) 这个按重量（码，米）计价出售。92) Sorry, its sold out. 对不起，卖完了。93) How do you like this? 您看这个怎么样？94) What about that one? 你看那个好吗？95) Here is your change. 这是找您的钱。96) Here is your receipt. 这是你的收据。97) Air mail or ordinary mail? 是航空信还是平信？98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各 种预订票。100) Please dont smoke here. 请不要在这里抽烟。