最新最细酒店英语900句.docx

1、最新最细酒店英语900句英语900 句大概目录A.Front office 前厅部分1.Greeting Guests 问候客人 (180句)2.Room Reservation 客房预订 (81137句)3.Registration 入住登记 (138169句)4.Room Change or Extension 换房或续住 (170194句) 5.Information 问询服务 (195234句)6.Bell Service 行李服务 (235272句)7.Switchboard Operator 电话总机服务 (273322句)8.Cheek-out and Money Exchang

2、e结帐与兑换服务 (323390句)9.Booking Tickets 订票服务 (391410句)B. Food and Beverage Service 餐饮服务部分1. Restaurant Reservation 餐饮预订 (411431句)2. Receiving a Guest in Restaurant 餐厅款客服务 (432457句)3. Taking Orders 点菜服务 (458516句)4. Serving the Food 餐厅值台服务 (517526句)5. Settling the Bills 结帐服务 (527548句)6. Handling Complaint

3、s 处理投诉 (549565句)7. Bar Service 酒吧服务 (566595句)C. Housekeeping Service 客房服务部分1. Floor service 楼层值台服务 (596660句)2. Room Cleaning 清扫客房 (661683句)3. Room Service 客房送餐服务 (684717句)4. Compensation and Change 赔偿与更换 (718747句)5. Lost and Found 失物招领 (748764句)6. Maintenance 客房维修 (765804句)7. Laundry Service 洗衣服务 (8

4、05870句)D. Auxiliary Service 其他服务部分1. At the Hotel Clinic 在饭店医务室 (871880)2. At the Hotel Beauty Parlor 在饭店美容美发室 (881890句)3. At the Hotel Shopping Centre 在饭店购物中心 (891900句)【内容】1Good morning，sir. 早上好，先生。2Good afternoon，madam. 中午好，太太。3Good evening，sir. 晚上好，先生。4Good night，madam. 晚安，夫人。5How are you？ 你好吗？Fi

5、ne，thank you，and you？ 很好，谢谢，您呢？Fine，thanks. 很好，谢谢。6How do you do？ 您好？How do you do！ 您好！7Welcome to our hotel. 欢迎光临我们饭店。8May you enjoy your stay in our hotel. 祝您住店期间愉快。9Hope you had a good trip. 希望您旅途愉快。10Hope you have a good journey. 祝您旅途愉快。11Its nice to meet you，sir. 见到您很高兴，先生。12Pleasant to meet yo

6、u，sir. My name is见到您很高兴，先生。我叫13Welcome you back，sir. 欢迎您回来，先生。14Nice to see you again，madam. 很高兴又见到您，夫人。15Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。16Have a nice day. 祝您今天愉快。17Have a good evening. 祝您度过一个愉快的夜晚。18Have a good weekend. 祝您周末愉快。19Good night and have a good rest. 晚安

7、，祝您休息好。20Good night and pleasant dreams. 晚安，祝您做个好梦。21Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。 22Hope you a pleasant journey home. 祝您回程愉快。23Happy landing. 一路顺风。24What can I do for you，sir？先生，请问我可以帮您吗？25May I help you？我可以帮您忙吗？26May I be of any assistance？我可以为您做些什么？27I

8、s there anything I can do for you？我能为您做点什么？28Here you are，sir. 先生，给您。29Sorry to have kept you waiting so long，sir. 对不起，先生，让您久等了。30Thank you for waiting，sir. 谢谢您的等候，先生。31Thank you. 谢谢。Its my pleasure. 不用谢，很乐意为您效劳。32Its my duty. 这是我应该做的。33Thats all right. 不用谢。34Not at all. 不用谢。35Dont mention it. 不必介意。

9、36Im afraid not. 恐怕不行。37Its not possible. 这不可能。38Im really sorry，but you see my difficulties. 真对不起，但希望您能体谅我的难处。39Im really sorry to hear that. 真抱歉听您这样说。40I beg your pardon. 对不起，请您再说一遍好吗？41Pardon me，sir？先生，对不起，请您重复一遍，好吗？42Ill look into it. 我将会调查此事。43How are you？Im glad to meet you here. 您好！在这里见到您真高兴。

10、44We havent seen you for a long time. How are you getting along？ 我们好久没见面了，您好吗？45Wish you a successful visit. 祝您访问成功。46Merry Christmas！圣诞快乐！47Happy new year！新年快乐！48Wish you good luck！祝您好运！49Wish you a happy festival！ 祝您节日愉快！50After you，please，sir. 先生，您先请。51Thank you for your compliment. 谢谢您的赞扬。52Than

11、k you for your kind understanding. 谢谢您的谅解。53Whats the matter？May I help you? 怎么了？我可以帮你吗？54I have come to say goodbye. 我是来告别的。55Id like to say goodbye to you all. 我要向你们大家告别了。56Goodbye then，and dont forget to keep in touch. 那么再见，别忘记了保持联系。57Goodbye then，and remember me to your parents. 那么再见，代我向您父母问好。58

12、How long will you stay here？您在这里住多久？59May I show you to your room，sir？Hope youll enjoy your stay in our hotel. 先生，我带您到房间去，好吗？祝您在我们饭店居住愉快。60Wendy，Id like you to meet my friend，Sam. 温迪，我给你介绍一下我的朋友，山姆。61How do you like Beijing？您觉得北京怎么样？62Whats your first impression of China？您对中国的初步印象如何？63How do you lik

13、e our hotel？ 您觉得我们饭店怎么样？64Help yourself to dinner，please. 请用餐。65We hope you will come and stay with us again. 希望您再次光临我们饭店。66We hope you had an enjoyable stay，sir. 先生，希望您在这里住的愉快。67Have a pleasant journey home. 祝您旅途愉快。68Thank you for choosing our hotel，I hope you enjoy your stay. 谢谢您光临我们饭店，希望您在这里住的愉快。

14、69Thank you very much，sir. Goodbye，hope you have a good flight. 先生，非常感谢您。再见，希望您航程愉快。70We are very happy to have you here. Mr. brown. I do hope you are enjoying your stay with us. 布朗先生，我们非常高兴您住在我们饭店，我真心希望您在这里住的愉快。71See you tomorrow，sir. 先生，明天见。72Pleasant journey home. 祝您归途愉快。73Is there anything else

15、that I can do for you？您还有别的事情要我帮忙吗？74Will it trouble you？这会打扰您吗？75Would you mind if I ？如果您不介意，我可以吗？76If we have any shortcoming，please point it out. 照顾不周，请多指正。77Im sorry to disturb you. 对不起，打扰了。78Im sorry，Its our fault. 对不起，这是我们的错。79Thanks for your reminding. 谢谢您的提醒。80Well try our best to take some

16、measures so that you can be satisfied. 我们将立即采取措施，使您满意。81Good morning，Room Reservation，may I help you？早上好，客房预订处，请问我可以帮助您吗？82What kind of room would you like（prefer）？您希望要什么样的房间？83Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？84Do you want a single room or a double room？您是要

17、单人间还是双人间？85Would a double room do？双人间可以吗？86Would you like breakfast in our hotel？您要不要在饭店吃早餐？87In whose name is the reservation made？是以谁的名义订的房间？88How do you spell your name，please？请问您的名字怎么拼写？89Im sorry，but we dont have any record of your reservation. 对不起，我们这里没有您预订的记录。90Im sorry，we have no record of a

18、 reservation in your name. 对不起，没有以您名字预订房间的记录。91Do you have a letter or fax confirming the reservation？您是否收到过确认您订房的信件或传真？92Who made the reservation，please？请问是谁预订的房间？93From which country？从哪个国家预订的？94Do you remember the name of the reservation clerk？您是否记得预订员的姓名？95When did you make the reservation？你是什么时候

19、订的房？96What was the date of the reservation？请问您预订房间的日期？ 97Would you like Full American Plan or Continental Plan? 您希望是美国收费方式还是欧式收费方式？98How long do you plan to stay？您计划住多久？ 99How long will you be staying？您将要住多久？100For how many nights？您要住几个晚上？101For how long？您准备住多长时间？102How many guests will there be in

20、your party altogether？你们一起有几个人？103I can book you a single room for the 15th and 16th . 我可以为您在15日、16日两天订一个单人房间。104We can confirm a room for the 15th and 16th. 我们可以确认您15日、16日订的一个房间。105Its all right for the 15th ，but not the 16th. 15日的订房没问题，但16日恐怕不行。106Just a moment，please. Ill check the room availabil

21、ity. 请稍等，我去查一下房间预订情况。107Thank you for waiting，sir. 先生，谢谢您耐心等待。108Sorry to have kept you waiting，sir. 对不起,先生,让您久等了。109Unfortunately we are fully booked for July，15th. 遗憾的是我们7月15日客房已全部订满。110Im sorry，I cant book you a room for July，15th. 对不起，我无法为您订7月15日的客房。111We are fully booked for all types of rooms

22、on that night. 我们酒店那天的客房已全部订满。112We wont be able to guarantee you a room for July 15th. 我们不能保证7月15日有房间给您。113If there isnt any room，we can get you on the waiting list or we can find you a room in another hotel. 如果没有空房间，我们可以将您放入等候名单中，一旦有空房就马上给您安排，或者为您在其他饭店找个房间入住。114For a single room，the price would be

23、 30 USD. 单人房间的价格是30美元。115The total cost would be 100 USD. 全部费用是100美元。116There is a 15 percent reduction for drinks. 饮料减价15。117Im sorry，we dont have connecting double rooms，but we have large adjoining rooms. 对不起，我们没有相通的双人房间，但我们有大的相邻房间。118Im sorry，we dont have saunas in our hotel，but we have massage s

24、ervice. 对不起，我们没有蒸汽浴，但我们有按摩服务。119Would you like us to send you a brochure？我们给您寄一份介绍我们饭店的小册子好吗？120May I have your name and initials，please？请问您的姓名的首写字母？121Whos the reservation for？您为谁预订房间？122Gould you give me your address and telephone number，please？ 请问您的地址和联系电话？123How will you be paying the bill（accou

25、nt）？您将如何付款？124Youll have to send us a deposit of 50 USD. 您需要寄给我们50美元的押金。125Is the company willing to cover all the expenses？公司是否愿意支付所有的费用？126When will you be arriving？您将何时到达？127Will you be coming by plane？And the flight No. please？您将乘飞机来吗？航班号是多少？128May I have the airline flight number and arrival ti

26、me？我可以问您航班号和到达时间吗？129We look forward to seeing you（serving you）. 我们期待着您的光临（或：为您服务）。130The room may have been reserved in the name of the person who made the reservation. 也许您的房间订在为您预订的那个人名下了。131Our hotel has a fine view of the city. 从我们饭店可以看到城市的优美景色。132Our hotel overlooks one of the main avenue in th

27、e city. 从我们饭店可以俯瞰城市中的主要大道之一。133Our hotel is beautifully situated. 我们饭店环境优美。134Our hotel is located in the centre of the city. 我们饭店位于市中心。135This is the peak season. Im sorry，but could you call us again later on this week？We may have a cancellation. 现在是旅游旺季，很抱歉，您在这周后几天再打电话过来好吗？也许会有人取消预订。136We dont hav

28、e any single room available. Would you mind a double room instead？我们没有单人间了，如果是个双人间您介意吗？137Im afraid we have no credit arrangements with your company. We will need an advance deposit by bank draft or in cash before the reservation date. 抱歉，我们与贵公司没有信用合同，所以希望您再这个预订日期前以银行汇票或现金形式付给我们一笔保证金。138Good afterno

29、on，we warmly welcome you to our hotel. 下午好，欢迎光临。139Would you please complete this registration form？请您填写一下这张登记表，好吗？140Could you please put your nationality there，sir？先生，请将您的国籍写在这。141May I ask you to put your name in block capitals？请用大写字母写您的名字好吗？142Whats your occupation，please？请问您的职业？143Whats your ad

30、dress in your native country，please？请问您在本国的地址？ 144Could you sign your name，please？请您签一下名，好吗？145Ill need your signature. 我需要您的签名。146Sign here，please. 请在这签。147Would you put your signature here，please？请您在这签一下名，好吗？148May I see your passport，please？我可以看看您的护照吗？149Have you got any identification？您有什么可以证明您身

31、份的吗？150Here is your key，hope you enjoy your stay in our hotel. 这是您的钥匙，祝您住店愉快。151Could you please put your key on the Reception Counter when you are out for the sake of safety？为安全期间，请您在外出时把房间钥匙放到接待台来好吗？152Could you keep your room key until you check out？请您在住点期间自己保管钥匙，直到离店。153The porter will show you to your room.行李员会领您去您的房间的。154Your room number is 502. o