各种情况的询盘回复大汇总.docx

1、各种情况的询盘回复大汇总询盘的回复原则如下：1、回复及时（给买家发送询盘的24小时内是黄金时间）2、内容专业（清晰、简洁、完整）3、格式规范（别忽略问候语，结束语等细节）01回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we cant offer you that low price you asked for.We feel that the price listed is reasonable and has been carefully calculated and le*es me limited

2、 profit already.However, wed like to offer you some discounts on bulk purchases.If your order is more than X pieces, we will give you adiscount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)02客户催促下单，但产品的库存不多Dear X,Thank you for your inquiry.Yes, we h*e this item in

3、stock. How many do you want? Right now, we only h*e X lots of the X color left. Sincethey are very popular, the product has a high risk ofselling out soon. Please place your order as soon aspossible.Thank you!Best regards,(name)03客户所要产品断货Dear X,We are sorry to inform you that thisitem is out of stoc

4、k at the moment. We will contact the factory to see when they will be *ailable again. Also, we would like torecommend to you some other items which are of thesame style. We hope you like them as well.You can click on the following link to check them out.http:/www.Please let me know for any further q

5、uestions. Thanks.Best Regards,(Your name)04由于周末导致回复不够及时,先表示歉意（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。）Dear X,I am sorry for the delayed response due to theweekend.Yes, we h*e this item in stock. And to show ourapology for our delayed response, we will offer you 10% off.Please place your order before Friday

6、 to enjoy thisdiscount.Thank you!Please let me know if you h*e any further questions.Thanks.Best Regards,(Your name)05提醒买家尽快付款1）Dear X,We appreciated your purchase from us.However, we noticed you that h*ent made thepayment yet.This is a friendly reminder to you to complete thepayment transaction as

7、soon as possible. Instantpayments are very important; the earlier you pay, thesooner you will get the item.If you h*e any problems making the payment, or if you dont want to go through with the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.Thanks again

8、!Looking forward to hearing from you soon.Best Regards,(Your name)2）Dear X,We appreciate your order from us. You h*e chosen one of the bestselling products in our store. Its very popular for its good quality and competitive price. Right now,we only h*e X lots of the X colors left. We would like to i

9、nform you that this product has a high risk of sellingout soon.We noticed that you hadnt finished the paymentprocess for the order. Wed like to offer you a 10%discount on your order, if you purchase now, to ensurethat the product doesnt sell out. We will ship yourorder within 24 hours once your paym

10、ent is confirmed.If you need any help or h*e any questions, please let us know.Best Regards,(your name)PS: We are one of the biggest suppliers on Dhgate. With more than 3 years experience in world trade,we are able to provide the best prices, the highestquality and the superior service. We inspect o

11、urproducts before shipping them out and provide a 1 year warranty for all products. We promise to give you a fullrefund if the products are not as described.If you h*e any questions, please contact us; we arehappy to help you.06关于支付，选择escrow，提醒折扣快结束了Hello X,Thank you for the message. Please note tha

12、t there areonly 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon aspossible. I will also send you an additional gift to show our appreciation.Please let me know for any further questions. Thanks.

13、Best regards,(Your name)07合并支付及修改价格的操作Dear X,If you would like to place one order for many items,please first click add to cart, then “buy now”, andcheck your address and order details carefullybefore clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can re

14、fresh the page to continue your payment. Thank you.If you h*e any further questions, please feel free tocontact me.Best Regards,(Your name)08说明海关税的一些情况Dear X,Thank you for your inquiry and I am happy to contactyou.I understand that you are worried about any possibleextra cost for this item. Based on

15、 past experience,import taxes falls into two situations.First, in most countries, it did not involve any extraexpense on the buyer side for similar small or low-cost items.Second, in some individual cases, buyers might need to pay some import taxes or customs charges even whentheir purchase is small

16、. As to specific rates, pleaseconsult your local customs office.I appreciate for your understanding!Sincerely,(Your name)09订单超重导致无法使用小包免邮的回复Dear X,Unfortunately, free shipping for this item is un*ailable; I am sorry for the confusion.Free Shipping is only for packages weighing less than2kg, which ca

17、n be shipped via China Post Air Mail. However, the item you would like to purchase weighs morethan 2kg.You can either choose another express carrier, such asUPS or DHL (which will include shipping fees, but which are also much faster). You can place the ordersseparately, making sure each order weigh

18、s less than2kg, to take advantage of free shipping.If you h*e any further questions, please feel free tocontact me.Best Regards,(Your name)10已发货并告知买家Dear X,Thank you for shopping with us.We h*e shipped out your order (order ID: xxx) on Feb.10th by EMS. The tracking number is xxx. It will take5-10 wo

19、rkdays to reach your destination, but pleasecheck the tracking information for updated information. Thank you for your patience!If you h*e any further questions, please feel free tocontact me.Best Regards,(Your name)11因为物流风险，卖家无法向买家国家发货时给出的回复Dear X,Thank you for your inquiry.I am sorry to inform you

20、 that our store is not able toprovide shipping service to your country. However, ifyou plan to ship your orders to other countries, pleaselet me know; hopefully we can accommodate futureorders.I appreciate for your understanding!Sincerely,(Your name)12物流遇到问题Dear X,Thank you for your inquiry; I am ha

21、ppy to contact you.We would like to confirm that we sent the package on16 Jan, 2012. However, we were informed package didnot arrive due to shipping problems with the deliverycompany. We h*e re-sent your order by EMS; the newtracking number is: XXX. It usually takes 7 days to arrive to your destinat

22、ion. We are very sorry for theinconvenience. Thank you for your patience.If you h*e any further questions, please feel free tocontact me.Best Regards,(Your name)13如果买家希望提供样品，而贵公司不支持样品时，可以这样回复Dear X,Thank you for your inquiry; I am happy to contact you.Regarding your request, I am very sorry to infor

23、m youthat we are not able to offer free samples. To check out our products we recommend ordering just one unit ofthe product (the price may be a little bit higher thanordering by lot). Otherwise, you can order the fullquantity. We can assure the quality because everypiece of our product is carefully examined by ourworking staff. We believe trustworthiness is the key to a successful business.If you h*e any further questions, please feel free tocontact me.Best Regards,(Your name)希望以上的模板可以给各位小伙伴一些帮助，让大家在工作中能更快更好回复客户，拿下更多的订单！