打电话给客户的基本用语Word格式文档下载.docx

1、公司。请讲。2. ABC Company. Good morning.这里是ABC公司。早上好。3. Who is calling, please?=May I ask your name?=May I have your name, please?=Who am I speaking to?请问你是哪位?4. May I speak to Mr. Cowley, please?=Id like to speak to Mr. Cowley.=Mr. Cowley, please.请找考利先生接。5Would you give me the Overseas Department?=Overs

2、eas Department, please.=Would you please transfer me to the Overseas Department?=Could you connect me with the Overseas Department?请接海外部。6Could you speak more slowly （loudly）, please?请说慢（大声）些。7. Could you say it again, please?=I beg your pardon?请再说一遍。8. One moment, please.=Just a moment, please.=Ple

3、ase wait for a moment.=Please hold the line a moment.=Please stay on the line.请稍等9. Just a moment, please. Ill call her.请稍等，我去叫她。ld on, please. Ill get her for you.请稍等，我去找她。11. I see, I will transfer your phone to customer service.知道了，我替你转接客户服务部。12. This is Mary Zhang of Customer Service, thank you

4、for your patience.我是客户部玛丽，让你久等了。13. Who do you want to speak to?=To whom would you like to speak?轻微你找哪位？14. Im sorry, he is not in the office.=Im sorry, he is not at his desk.=Im sorry, he is not here right now.=Im awfully sorry, he is not in just now.抱歉，她现在不在。15. Im afraid hes on another line. Woul

5、d you mind holding?很抱歉，她正在听别人的，请问能否稍等一下？16. What number ar you calling?你打的是多少？17. Im sorry, theres no one by that name here.=Im sorry, ther e isnt anyone named in this office.抱歉，这里没有这个人。18. Im afraid you have got the wrong number.你好像打错了。19. Im sorry you have the wrong extension. Hold on the line and

6、 Ill transfer you to Mr. Zhao.很遗憾，你的分机没拨对。请稍候，我把转给先生。20. We seem to have a poor connection.信号不太好。21. Im sorry its a bad line. Please hang up and Ill call again.很遗憾，线路太糟了。把挂了，我再给你打过来。22. Im afraid its a bad connection. Can you call back?线路太糟了。部给我打过来，好吗？23. He is busy （tied up） at the moment.他正忙。He is

7、 out of the office.他出去了。He is in conference.他在开会。He is away on business.他出差了。24. Can I have your name and number, please?请问你贵姓？是多少？25. Where can he contact you?他该怎么与你联系？26What number are you calling from, please?请问，你的是多少？27How do you spell your name?=Could you spell your name, please?你的怎么拼写？28My tel

8、ephone number is 3271-6879.我的是32716879。29Good. Ill ask her to call you as soon as shes back. =Fine. Ill ask her to phone you as soon as she comes in.好的，她一回来，我就叫她给你打。30Right. Ill let him know when he is in.好的，他回来时，我告诉他。31Could you tell me when hell be back? =Can you give me some idea what time hell b

9、e in?=What time do you think hell be back?可以告诉我他什么时候回来吗？32I have something very urgent, please!我有要紧的事，拜托！33I have something very urgent, could you kindly let me know his mobile phone number?我有很要紧的事，可不可以告诉我他的手机？34Is there any message?May I take a message for him?要不要留话？35Please take a message for him.

10、请转告他。36Can I leave a message for him?可以留言吗？37Could you let her know I called? This is Luo Gang.请转告她我给她打过。我叫罗刚。38No, thank you. Its not urgent. Ill call back later.不用了，没什么急事。我等会再打过来。39Please ask him to call at 3287-6571.请他打32876571。40Please call back later.=Please call again later.请待会再打过来。41Would you

11、 like him to call you?要不要他给你回电？42The line is busy.=The line is engaged now.正忙。43Thank you very much for calling.感你打来。44Please feel free to call me again.欢迎您再次致电。明天会跟大家分享“接客户”方面的用语。Picking up a Buyer 接客户到机场迎接客户，事先要和对方约在特定地点见面（如：机场的咖啡厅等），以免找不到人。与人相约，要守时。让客户久等，是很失礼的行为。如果彼此没见过面，可先问清对方的外形、特征和当天穿着。当天到达约定地

12、点，发现有符合特征的人，即可直接向前询问。如：A：Excuse me, are you Mrs. Penn? 对不起，请问你是佩恩太太吗？B: Hello! Its a pleasure to meet you at last. 你好！很高兴终于见到你！在机场迎接客户、朋友时，可以使用下列简单的用语来打招呼：Did you have a good flight?=Did you have a nice trip?旅途愉快吗？I hope you had a nice trip.=I hope you have enjoyed your flight.我希望你有个愉快的旅行。按照我们一般打招呼的

13、习惯，握手的同时，往往会顺手递上名片。但在欧美，人们只有在认为有必要继续联络时，才会递上名片。所以，一般在告别的时候，在适当的时机中递出来，名片才能显示出它的意义和功效。一下是交换名片时，常用的句子：Hello! Im David Li. Heres my business card.嗨！我是大卫。这是我的名片。Oh, let me give you my business card before I forget.哦，趁我还没忘记以前，让我把名片给你。上车时，要注意作为的安排。在有司机的情况下，车后座靠右侧是上座；如果是车主自己开车，则车主旁边是上座。但是吉普车，则与一般轿车有不同的作为安排

14、，即使有司机，前座右侧仍是上座。其它时候，譬如说在由机场到市区的路上，如果能彼此多聊聊，是比较理想的。此时的谈话容不外是天气、彼此的近况等话题，以此来打破僵局。这时可以说：Its very warm, isnt it?天气很暖和，是不是？Did everything go all right?一切都还好吧？Hows your business?生意如何？另外，如果在坐车的途中，恰巧看到自己公司的广告牌，便何以借机介绍自己公司，同时拿这个话题打开话匣子。到了宾馆应帮助客户办理住房手续，晚上道别时应说：“Good night”。此外，在道别的时候，遣词用字尚还有一些需要注意的地方，对初次见面的人，

15、道别时，多使用“meet”（认识）。Ive enjoyed meeting you.=Im glad to have met you.我很高兴认识你。然而，对于认识的人，则使用“see”（见到）这个动词。Im very glad to have seen you.非常高兴见到你。至于我们常用的“慢走”、“走好”的客套话，西方人的习惯用语则是：Have a nice day!=Have a good time!祝你玩得开心！我在接机的时候，通常会拿着一块写有客人名字或其公司名字的牌子，这样比较保险。字体要清晰醒目。记得有一次，我的一个同事去接机，手里拿着一写着客人名字的纸，她写的字体比较小，很难

16、看清。结果，有一个老外微笑着走向她，跟她握手。她胆怯地问：“您是。吗？”老外一听，仔细看了看她纸上写的名字，说：“Sorry， Im not 。”结果旁边的人都笑了。1. How are you today?你今天好吗？2Just fine,thanks. How are you?很好，。你呢？3Hows everthing going?你情况怎样？4Not bad.还不错。5How are you getting along?你进来怎么样？6Nice to see you again.再次见到你真好。7Nice to have met you.很高兴见到你。8Its good to see

17、you again.真高兴再见到你。9Its been a long time, hasnt it?=Long time no see. （这个是中国人创造出来的句子，连美国人都用）好久不见了，不是吗？10Excuse me, but are you Mr. Smith from International Toy Trading Corporation?请问，您是国际玩具贸易公司的史密斯先生吗？11Please allow me to introduce myself.请允许我自我介绍一下。12Im here to meet you.我是来这儿接您的。13I have the feeling

18、 that we have known each other for a long time.我觉得我们好像已经认识很久了。14We have talked to each other for several times over telephone.我们在里已经交谈过好多次了。15Let me help you with that suitcase.让我来帮您提那个箱子。16No trouble at all.一点也不费事。17 Yes, the flight was smooth.是的，旅途很愉快。18Do you have all your luggage here?你的行都在这儿吗？1

19、9Will you introduce me to that lady?把我介绍给哪位女士认识一下，好吗？20Let me introduce you two.我来介绍你们两位认识一下。介绍别人时，原则是将级别低的介绍给级别高的；将年轻的介绍给年长的，将未婚的介绍给已婚的，将男性介绍给女性，将本国人介绍给外国人。21John, Id like you to meet our client, Mr. Rex Pike.约翰，来认识一下我们的客户，雷克斯.派克先生。22Here is my card.23I think this is the first time weve met, isnt i

20、t?我想这是我们第一次见面，对吗？24We have a car over there to take you to the hotel.我们的车停在那边送你们去宾馆。25Our car is out in the parking lot.我们的车就在外边的停车场。26Our general manager Mr. Chang asked me to say “Hello”to you.我们的总经理常先生让我转达他对你的问候。27He meant to come here to meet you in person.他本来打算亲自来这儿接您。28But some other business

21、held him back, so he asked me to come in his place.他因公务缠身，才由我代替。29Thats exactly the same.都一样。30I dont think you know Mr. Goget, my associate.我想你还不认识我的助手，罗瑞先生。31Is this your first visit to China?这是你第一次来中国吧？32How is the world treating you?你过得怎么样？33How are you getting on with your job here?你这里的工作进展得怎么样

22、？34We can qualify for a corporate rate at your hotel.我们可以在你们饭店享受团体优惠价。35Would you please bood a room for five days, beginning from May 2nd?请您为我公司订一个房间，从5月2日起，住5天，好吗？36A single room with a bath, if possible.如果可能，要一间带浴室的单人房。37If you have two single rooms, so much the better.如果你们有两个单人房，那就更好了。38Are ther

23、e any beds vacant?有空床吗？39Have you a double room for tonight?今晚你们有一间双人房吗？40We would like the rooms close together.希望我们的房间能挨得近一点儿。41Can I bood a single room with a private bath tonight?今晚我能订一间带私人浴室的单人房吗？42Would you like to get a room overlooking the river?你想要一间临江的房间吗？43What sundry services does the ho

24、tel offer?宾馆有哪些零星的服务？44What if Ive got something to be sent to the laundry?如果我有些衣服要送去洗衣房，该怎么办？45How much is a room for one night?一间房住一晚多少钱？46How much is boarding and lodging per day?膳宿费一天多少？47How do I about getting a morning call?我该如何请人家早晨叫醒我？48You must be tired after your long flight.经过长途飞行，您一定很累了。

25、线 49I hope youll have a pleasant stay here.希望您在这儿能过得愉快。50Id like to check in, please.我想住宿。亲身经历来我们公司的老外，一般都是我们帮他们预定好房间。在这种情况下，应该事先通过或传真跟老外确定好他们想入住哪家酒店或什么标准的酒店，什么标准的房间，多少间，住几晚等等。然后，客人入住时，我们帮助Check in.但有时外国公司可能自己提前预定好了房间，这时我们就不需要帮他办理入住了。明天的容是会见客户A new Business Contact 会见客户在接待客户、做出日程安排时，应考虑周全而且有礼貌。要尽量以方

26、便客户为原则，如果有时与自己公司部的日程安排发生冲突，应对自己的日程安排做出调整。有时，在做出日程安排时，还应考虑客户来自哪个国家，尽量避免因时差给客户带来的不适。见面介绍的先后顺序在前面已经介绍过，这里不在重复。介绍时，记住对方的是种礼貌。像How do you do, Mr. Brown? Hows going, Miss Lin?这类寒暄，由于加上对方的名字，而使听的人倍感亲切。所以在介绍时，要注意对方的名字，迅速而准确无误地把对方的记下来，万一听不清楚的时候，可以再请教对方一次，总之，以尽可能不叫错对方名字为原则。Schedule Arrangement1. Im afraid I c

27、ant make it before the end of the week.恐怕本周周末前我不能预约时间。2Im sorry tomorrow is all booked up. What about the day after tomorrow?非常抱歉，明天已经安排满了。后天怎么样？3I wont be able to keep my appointment with you on Tuesday.星期二我不能跟你见面。4Then, lets make it ten oclock at my office.那么，我们就定在10点再我的办公室见。5There is nothing scheduled before lunch.午餐前都没有什么安排。6Any afternoon except Saturday.除了星期六，哪天下午都行。7Would Friday morning be all right for you