1、NOTE1InthisInternationalStandard,theterm“product”onlyappliestoa)productintendedfor,orrequiredby,acustomer,b)anyintendedoutputresultingfromtheproductrealizationprocesses.NOTE2Statutoryandregulatoryrequirementsmaybeexpressedaslegalrequirements.1.2 ApplicationAllrequirementsofthisInternationalStandarda
2、regenericandareintendedtobeapplicabletoallorganizations,regardlessoftype,sizeandproductprovided.Whereanyrequirement(s)ofthisInternationalStandardcannotbeappliedduetothenatureofanorganizationanditsproduct,thiscanbeconsideredforexclusion.Whereexclusionsaremade,claimsofconformitytothisInternationalStan
3、dardarenotacceptableunlesstheseexclusionsarelimitedtorequirementswithinclause7,andsuchexclusionsdonotaffecttheorganizationsability,orresponsibility,toprovideproductthatmeetscustomerandapplicablestatutoryandregulatoryrequirements.Thisstandardisintendedforusebyorganizationsthatdesign,developand/orprod
4、uceaviation,spaceanddefenseproducts;andbyorganizationsprovidingpost-deliverysupport,includingtheprovisionofmaintenance,sparepartsormaterialsfortheirownproducts.Organizationswhoseprimarybusinessisprovidingmaintenance,repairandoverhaulservicesforaviationcommercialandmilitaryproducts;andoriginalequipme
5、ntmanufacturerswithmaintenance,repairandoverhauloperationsthatoperateautonomously,orthataresubstantiallydifferentfromtheirmanufacturing/productionoperations;shouldusetheIAQG-developed9110standard(seeBibliography).Organizationsthatprocureparts,materialsandassembliesandreselltheseproductstoacustomerin
6、theaviation,spaceanddefenseindustries,includingorganizationsthatprocureproductsandsplitthemintosmallerquantitiesforresale,shouldusetheIAQG-developed9120standard(seeBibliography).2. NormativereferencesThefollowingreferenceddocumentsareindispensablefortheapplicationofthisdocument.Fordatedreferences,on
7、lytheeditioncitedapplies.Forundatedreferences,thelatesteditionofthereferenceddocument(includinganyamendments)applies.ISO9000:2005,QualitymanagementsystemsFundamentalsandvocabulary.3.TermsanddefinitionsForthepurposesofthisdocument,thetermsanddefinitionsgiveninISO9000apply.ThroughoutthetextofthisInter
8、nationalStandard,wherevertheterm“product”occurs,itcanalsomean“service”.3.1RiskAnundesirablesituationorcircumstancethathasbothalikelihoodofoccurringandapotentiallynegativeconsequence.3.2SpecialrequirementsThoserequirementsidentifiedbythecustomer,ordeterminedbytheorganization,whichhavehighriskstobeing
9、achieved,thusrequiringtheirinclusionintheriskmanagementprocess.Factorsusedinthedeterminationofspecialrequirementsincludeproductorprocesscomplexity,pastexperienceandproductorprocessmaturity.ExamplesofspecialrequirementsincludeperformancerequirementsImposedbythecustomerthatareatthelimitoftheindustrysc
10、apability,orrequirementsdeterminedbytheorganizationtobeatthelimitofitstechnicalorprocesscapabilities.3.3CriticalitemsThoseitems(e.g.,functions,parts,software,characteristics,processes)havingsignificanteffectontheproductrealizationanduseoftheproduct;includingsafety,performance,form,fit,function,produ
11、cibility,servicelife,etc.;thatrequirespecificactionstoensuretheyareadequatelymanaged.Examplesofcriticalitemsincludesafetycriticalitems,fracturecriticalitems,missioncriticalitems,keycharacteristics,etc.3.4KeyCharacteristicAnattributeorfeaturewhosevariationhasasignificanteffectonproductfit,form,functi
12、on,performance,servicelifeorproducibility,thatrequiresspecificactionsforthepurposeofcontrollingvariation.NOTESpecialrequirementsandcriticalitemsarenewtermsand,alongwithkeycharacteristics,areinterrelated.Specialrequirementsareidentifiedwhendeterminingandreviewingrequirementsrelatedtotheproduct(see7.2
13、.1 andDesignoutput(see7.3.3)canincludeidentificationofcriticalitemsthatrequirespecificactionstoensuretheyareadequatelymanaged.Somecriticalitemswillbefurtherclassifiedaskeycharacteristicsbecausetheirvariationneedstobecontrolled.4Qualitymanagementsystem4.1GeneralrequirementsTheorganizationshallestabli
14、sh,document,implementandmaintainaqualitymanagementsystemandcontinuallyimproveitseffectivenessinaccordancewiththerequirementsofthisInternationalStandard.Theorganizationsqualitymanagementsystemshallalsoaddresscustomerandapplicablestatutoryandregulatoryqualitymanagementsystemrequirements.Theorganizatio
15、nshalla)determinetheprocessesneededforthequalitymanagementsystemandtheirapplicationthroughouttheorganization(see1.2),b)determinethesequenceandinteractionoftheseprocesses,c)determinecriteriaandmethodsneededtoensurethatboththeoperationandcontroloftheseprocessesareeffective,d)ensuretheavailabilityofres
16、ourcesandinformationnecessarytosupporttheoperationandmonitoringoftheseprocesses,e)monitor,measurewhereapplicable,andanalysetheseprocesses,andf) implementactionsnecessarytoachieveplannedresultsandcontinualimprovementoftheseprocesses.Theseprocessesshallbemanagedbytheorganizationinaccordancewiththerequ
17、irementsofthisInternationalStandard.Whereanorganizationchoosestooutsourceanyprocessthataffectsproductconformitytorequirements,theorganizationshallensurecontroloversuchprocesses.Thetypeandextentofcontroltobeappliedtotheseoutsourcedprocessesshallbedefinedwithinthequalitymanagementsystem.NOTE1Processes
18、neededforthequalitymanagementsystemreferredtoaboveincludeprocessesformanagementactivities,provisionofresources,productrealization,measurement,analysisandimprovement.NOTE2An“outsourcedprocess”isaprocessthattheorganizationneedsforitsqualitymanagementsystemandwhichtheorganizationchoosestohaveperformedb
19、yanexternalparty.NOTE3Ensuringcontroloveroutsourcedprocessesdoesnotabsolvetheorganizationoftheresponsibilityofconformitytoallcustomer,statutoryandregulatoryrequirements.Thetypeandextentofcontroltobeappliedtotheoutsourcedprocesscanbeinfluencedbyfactorssuchasa)thepotentialimpactoftheoutsourcedprocesso
20、ntheorganizationscapabilitytoprovideproductthatconformstorequirements,b)thedegreetowhichthecontrolfortheprocessisshared,c)thecapabilityofachievingthenecessarycontrolthroughtheapplicationof7.4.4.2Documentationrequirements4.2.1GeneralThequalitymanagementsystemdocumentationshallincludea)documentedstate
21、mentsofaqualitypolicyandqualityobjectives,b)aqualitymanual,c)documentedproceduresandrecordsrequiredbythisInternationalStandard,andd)documents,includingrecords,determinedbytheorganizationtobenecessarytoensuretheeffectiveplanning,operationandcontrolofitsprocesses.Theorganizationshallensurethatpersonne
22、lhaveaccessto,andareawareof,relevantqualitymanagementsystemdocumentationandchanges.NOTE1Wheretheterm“documentedprocedure”appearswithinthisInternationalStandard,thismeansthattheprocedureisestablished,documented,implementedandmaintained.Asingledocumentmayaddresstherequirementsforoneormoreprocedures.Ar
23、equirementforadocumentedproceduremaybecoveredbymorethanonedocument.NOTE2Theextentofthequalitymanagementsystemdocumentationcandifferfromoneorganizationtoanotherduetoa)thesizeoforganizationandtypeofactivities,b)thecomplexityofprocessesandtheirinteractions,andc)thecompetenceofpersonnel.NOTE3Thedocument
24、ationcanbeinanyformortypeofmedium.4.2.2QualitymanualTheorganizationshallestablishandmaintainaqualitymanualthatincludesa)thescopeofthequalitymanagementsystem,includingdetailsofandjustificationforanyexclusions(see1.2),b)thedocumentedproceduresestablishedforthequalitymanagementsystem,orreferencetothem,
25、andc)adescriptionoftheinteractionbetweentheprocessesofthequalitymanagementsystem.4.2.3ControlofdocumentsDocumentsrequiredbythequalitymanagementsystemshallbecontrolled.Recordsareaspecialtypeofdocumentandshallbecontrolledaccordingtotherequirementsgivenin4.2.4.Adocumentedprocedureshallbeestablishedtode
26、finethecontrolsneededa)toapprovedocumentsforadequacypriortoissue,b)toreviewandupdateasnecessaryandre-approvedocuments,c)toensurethatchangesandthecurrentrevisionstatusofdocumentsareidentified,d)toensurethatrelevantversionsofapplicabledocumentsareavailableatpointsofuse,e)toensurethatdocumentsremainleg
27、ibleandreadilyidentifiable,f)toensurethatdocumentsofexternalorigindeterminedbytheorganizationtobenecessaryfortheplanningandoperationofthequalitymanagementsystemareidentifiedandtheirdistributioncontrolled,andg)topreventtheunintendeduseofobsoletedocuments,andtoapplysuitableidentificationtothemiftheyar
28、eretainedforanypurpose.4.2.4ControlofrecordsRecordsestablishedtoprovideevidenceofconformitytorequirementsandoftheeffectiveoperationofthequalitymanagementsystemshallbecontrolled.Theorganizationshallestablishadocumentedproceduretodefinethecontrolsneededfortheidentification,storage,protection,retrieval
29、,retentionanddispositionofrecords.Thedocumentedprocedureshalldefinethemethodforcontrollingrecordsthatarecreatedbyand/orretainedbysuppliers.Recordsshallremainlegible,readilyidentifiableandretrievable.5Managementresponsibility5.1ManagementcommitmentTopmanagementshallprovideevidenceofitscommitmenttothedevelopmentandimplementationofthequalitymanagementsystemandcontinuallyimprovingitseffectivenessbya)comm
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