酒店英语教案Word文档下载推荐.docx

1、1掌握一些重点词汇2掌握一些常用的表达方法教学准备课堂讲授、课堂讨论、案例分析；启发式教学方法：课堂提问、引导学生思考；师生互动。一、教案头二、教学设计步骤教学内容教学方法教学手段学生活动时间分配（分钟）告知（教学内容、目的） 简述本单元教学内容：1 The hotel industry2 Body language and Grooming for hotel clerk3、General expressions for hotel services 讲授，课堂讨论用多媒体教学听课，讨论，练习3课时引入（项目）案例导入：讨论0.5课时任务1：1、What is a hotel2、What i

2、s the first and foremost task of a hotel？启发1.5课时任务2：Body language and Grooming for hotel clerk1、how to project a good image as a hotel clerk？Eye、smile、skin、body、hand、makeup、hair、teeth、shoes、uniform任务3：General expressions for hotel services 1、Greeting2、Offering help3、Answering calls4、Introducing your

3、self5、Settling the complaints练习1课时创新或拓展归纳与小结本章描述了酒店产业及酒店服务人员的仪态，以及酒店服务的一些常用语言，为以后的学习内容奠定了基础。讲授听课作业Descripe and Guess后记Room Reservation6学时1 Know how to reserve rooms for guests2 Know how to revise and cancel reservation1、 Name different room types in EnglishSituational Dialogue?: Alice Liu is a secre

4、tary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.1、电话预定2、服务人员在预定过程中的引领作用多媒体教学：有文字、图片、音像、调查研究；1Local reservation2Reservation for Others3、When the Hotel is Fully Booked6课时Local reservati

5、on1、 阅读对话2、 学习新的词汇和语句3、 两人一组对话练习引导、示范、指导听课、练习Reservation for Others1、阅读对话2、学习新的词汇和语句3、两人一组对话练习2课时When the Hotel is Fully Booked 通过本节学习，要求学生掌握：（1）24个常用词汇（2）会完成简单的预定电话P16 RoleplayReception1、Check in guests with reservations2、Fill in the registration form1、know reception desk2、know some basic words and

6、 ExpressionsSituational Dialogue（1） A guest comes up to the Reception Desk. He has booked a double room for four nights a week ago by Ctrip. Now he wants to check-in.（2） A guest enters the hotel you served. He has no reservation. Unfortunately, all the rooms are occupied until 6:00 pm. Now it is 4 o

7、clock. Try to make this deal successfully. 1、 登记入住流程2、团队客人的登记入住1Check-in Procedure2Group Check-in3、When the Reservation cannot be located启发式教学听课、讨论、练习提问Check-in Procedure1、听课2、练习Group Check-in1、听课2、练习When the Reservation cannot be located1、 听课2、 练习通过本节学习，要求学生掌握：（1）21个常用词汇（2）会完成散客和团队客人的入住登记服务P24 Role

8、-PlayConcierge1、Introduce hotel facilities2、Do bell services1、 Know the task of Doorman and Bellman2、know some basic words and Expressions Game：Draw and Guess1、 迎宾人员的服务态度和礼仪规范2、 针对不同客人提供个性化的服务1、 Greeting a Guest on Arrival2、 Introducing the Facilities3、 Baggage Delivery7课时1. 深圳中华民族村的开发建设Greeting a G

9、uest on ArrivalIntroducing the FacilitiesBaggage Delivery2.5课时（1）16个常用词汇（2）会完成迎宾服务P36 Role-Play课后1、2题Telephone Services8学时i.Serve guests through phone in Englishii.Provide guests with public phone services in Englishiii.Leave a message for guests in Englishiv.Answer your guests questions through pho

10、ne in a polite way1、 Know the task of Operator（1） One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call.（2） One guest is confused by the charges of the calls. Please give som

11、e explanation. Include: house phone, local call, long distance call and international call. There is a minimum charge of first three minutes for Domestic Direct Dial but not for International Direct Dial. 接听电话后的正确操作方式1Use a House Phone2、Explain How to Make Calls3、Leave a Message4、Paging Guests8课时0.3

12、课时Use a House Phone1.7课时Explain How to Make CallsLeave a Message任务4：Paging Guests（1）5个常用词汇（2）会完成电话服务Morning call servicesBusiness Center2、 Provide secretarial services in English3、 Make convention reservations for guests and Group guests4、 Book tickets for guests5、 Handle guests other problems relat

13、ed to The business center 6、 Know the task of the clerk of business Center（1）A guest in your hotel wants to send a fax abroad and he is asking for your help.如何正确无误的提供秘书服务。1Secretarial services2、Convention Services3、Ticket ServicesSecretarial servicesConvention ServicesTicket Services（1）30个常用词汇P51 Role-play