商务英语情景对话100主题真正完整版Word格式.docx

1、Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Barga

2、iners强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Top

3、ic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A （Question and Answer Period）提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Runnin

4、g an Internet Business网上做生意52 Electronic Gadgets数码产品 53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing To

5、pics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务I

6、nternational Topics国际话题76 Sourcing得到供货77 ExportImport出口进口 78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘8

7、7 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 SeminarsWorkshops研究会研讨会98 Company R

8、etreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer. F: Getting those Anderson briefs has been harder than y

9、ou can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. Thats highly possible. He knows if we miss our filing deadline, we dont stand a chan

10、ce to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. What if I cant speak to him directly? Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martins office. How do I find Martin

11、s fax number? Is he in your roller desk? No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today. Ok, Ill get on it first thing. Be sure you do, I need those briefs ASAPDialogue two Did you put this mornings faxes on my

12、 desk? Im waiting for some urgent faxes from headquarters, Im pretty sure they came in last night. Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, Il

13、l call then and ask them to refax. Yeah, youre going to have to call them and get them to be refax. These copies are so dark. I cant make out any of the words. What about that one? This one? This one is so light and I can barely read it. How can that be? You know, I think the fax machine is out of t

14、oner. I can change the toner cartridge. That should solve the problem. Yes, but this one will have to be refaxed as well. And look, theres about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadab

15、le. I guess the fax machine is out of paper too. Dont worry, Ill have someone look at it this afternoon, and in the meantime, Ill have your documents refaxed to our other fax machine. 2Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I hel

16、p you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. Just a moment. Ill check to see if she is at her desk. May I tell her who is calling? This is Bill Burton from Milford Insurance, Im calling in regards to our meeting next Tuesday. Thank you, Mr. Burton.

17、Can you please hold for a moment? Ill check to see if she is available. No problem. Im sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? Yes, please have her return my call when she returns to the office. Its best if she can get in t

18、ouch with me before 3 pm today, she can reach me at my office number, 635-8799. m sorry. I didnt quite catch that, could you please repeat the number? No problem, my office number is 635-8799. Tell her to ask for extension 31. m sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, i

19、s that correct? Yes, and I represent Milford Insurance. I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. Thank you very much. Dialogue2 Hello, Pasadena Inn, this is Sandy, how may I direct your call?d like to speak to someone about reservations. I c

20、an help you with that. What date would you like to make a reservation for? Well be arriving May 12th, but I would like to make reservations for penthouse. Oh, Im sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements

21、for our executive accounts. Unfortunately, hes not here right now. Can I take your name and number and have him get back to you? When do you expect him back in? Hell be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? Yes. I suppose. My name is Sam Da

22、rcy. He can contact me at 660-843-3235. Could you please spell your last name for me? Sure. Its D-A-R-C-Y. Okay. Mr. Darcy, and your phone number is 660-843-3233?s 3235. Sorry! 3235. Great. Ill have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments电话预约Dialogue one Hello, B

23、ill Breton speaking. What can I do for you? Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? Yes Ms Jenkins, thank you for returning my c

24、all. Im glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? I am sorry. Im afraid I am completely booked on Monday. Would it be Possible to postpone u

25、ntil you return? Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you? That should be fine. Shall we say about two ocloc

26、k? Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone. Thanks Burdon, Ill see you on Thursday. Dialogue two Hello Hello, is Doras available? This is Doras, who is calling please? Hi, Doras, this is Mi

27、ke calling from parkers dentistry. Im calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, And I cant make it that early. If

28、 I put you in that later slot, would that work out? It would have to be after lunch. Do you have anything available about 2 oclock? Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time? Thats all right. I think I should b

29、e able to make it at 1: 15. Can you put me down for that time slot? No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 Wonderful. Thanks very much. I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway? Didnt you hear about that, our meeting was postponed until Friday. Why the meeting was