1、Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys: 1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys: 1 : the site2 : merchant, addresses/phone numbers/call up
2、3 : strict safety measuresPart II Net shopping under fireA. Keys: 1 : delivery, delivery 2 : delivery charges3 : personal information, 87% 4 : returning goods, 47% 5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys: 1 : convenience 2 : choice 3 : obstacles 4 : complete trust 5 : build consummer
3、s trust 6 : mature 7 : payment 8 : servicePart III Banking at homeA. Keys: 1 : limited opening hours 2 : Online banking services3 : getting current information on products 4 : e-mailing questions to the bank 5 : competing for customers 6 : having no computers at homeB. Keys: 1 : It is banking throug
4、h the Internet. 2 : Online banking offers convenience which appeals to the kind of customer banks want to keep. 3 : Banks most want to keep people who are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer ServiceB. Keys: English Good Customer Service(H
5、arrods)1 : in a pleasant environment 2 : Second to none 3 : different customers, take a look at everything, alternatives, come to sales assistants 4 : first contact with the customerAmerican Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership 2 : repeat business, sale
6、s Part V Do you know?Keys: 1 : c 2 : a、b、c 3 : a、b、c 4 : c 5 : c 6 : bTape scriptPart I Getting readyUnit 2 Hotel or B&BPart I Getting readyB. Keys: 1 : 35%, 60% 2 : 45%, 20% 3 : 60%, 80%4 : 30%, 15% 5 : 50%, 70% 6 : 30%, 20%C. Keys:(1)1 : 30/single; 60/double, children under 12 2 : 29/full board3 :
7、 28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883,
8、guests IV : B&Bs not suitable for some peoplePart III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m. 8 : free 9 : 12 cents 10 : $10 11 : 8% 12 : $100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick
9、 up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : 40, all grades 2 : 55, Sales 3 : 150, Managerial, en
10、tertaining private guest, the lake 4: 220, privacy, country-side, kitchenPart V Do you know?A. Keys: (France)Italy, (2)3, (3)2, (4)8 (Loudon,UK)Paris,France, (8)4 B. Keys: 1 : F 2 : T 3 : F 4 : F 5 : TTape scriptPart I Getting readyUnit 3 “Planting” MoneyPart I Getting ready C. Keys:1 : Sincere; Y 2
11、 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; NPart II National teach children to save dayA. Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 : 5 000 presentationsB. Keys
12、:1: 4; 2: 3; 3: 2; 4: 1Part III Credit cardsKeys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travelPart IV More about the topic: Gulf Between the Rich and PoorA. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income
13、5 : ever larger houses and cars 6 : social programs or infrastructure repairs 7 : happier 8 : fewer disputes of work 9 : lower levels of stress hormones 10 : less often 11 : at an older ageB. Keys: 1 : vice president 2 : Myths of Rich and Poor 3 : positive side 4 : increased prosperity 5 : better of
14、f 6 : 30 years ago 7 : hundreds of gadgets 8 : easier 9 : more pleasurable 10 : cellular and cordless phones 11 : computers 12 : answering machines 13 : microwave ovens 14 : 3/4 15 : washing machines 16 : half 17 : clothes dryers 18 : 97% 19 : color televisions 20 : 3/4 21 : VCRs 22 : 2/3 23 : micro
15、waves and air conditioners 24 : 3/4 25 : automobile 26 : 40% 27: home 28 : half 29 : stereo systemsPart V Do you know?A. Keys: 1 : Tokyo 2 : Osaka 3 : Oslo 4 : Zurich 5 : Hong Kong 6 : Copenhagen 7 : Geneva 8 :Paris 9 : Reykjavik 10 : LondonB. Keys: 1 : The Euro has appreciated against the US dollar
16、. 2 : Persistent economic turmoil. 3 : Tehran. 4 : The economist team checks prices of a wide range of items from bread and milk cars and utilities to compile this report. 5 : Business clients use it to calculate the amount of allowances granted to overseas executives and their families.Tape scriptPart I Getting rea
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