专卖店员工管理制度Word文档下载推荐.docx

1、6. 整理仓库，保持仓库整齐整洁;7. 收集顾客资料及提供断码商品信息;8. 提供顾客咨询服务及对商品需求之咨询;9. 参加店内盘点工作;10.根据公司要求进行卖场促销的布置;11.切实完成店长交办的事项;12.保持个人仪容仪表整洁，具有良好的精神面貌;13.遵守营业员守则。店长工作职责 通过对店员的管理与监督，掌管专卖店（零售点）的日常销售活动。1. 以达成营业目标为最高责任，根据公司制定的销售目标，制定落实到人、到日的月销售计划明细表并追踪考核;2. 每日库存报表制作，检核店内畅销产品货源是否充足，并及时与区域督导协调沟通;3. 每日检查与核对收银员制作的日报表是否准确，并督导其及时反馈回

2、经销部营运部;4. 安排店员进退货品，并检核进退货品的准确性;5. 监督检查商品陈列、广告宣传品、道具摆放是否按照要求执行，并及时纠正; poverty. In the area of poverty alleviation, to rely on e-commerce business park, active docking Alibaba group rural treasure, the stars plan and featured the Museum project to accelerate the implementation of electronic commerce h

3、undred thousand rural village project, free train operation staff, offering online support help for poor families, the provision of micro-credit support, helping them to use e-commerce platform to escape poverty. In poverty reduction, give a man a fish and feed him for a day, to targeted skills trai

4、ning and entrepreneurship training free of charge for the poor, increase employment, entrepreneurial skills, ensure the transfer of training people, poverty. In terms of student poverty, high school, vocational college students stipends and other costs, can be through the one card, such as direct su

5、bsidies to households. In terms of financial poverty, in order to further increase the size of loans, expands the scope of delivery, developing industry, Enterprise provides protection for the poor. In respect of transport poverty alleviation, to solve the bottleneck in poor villages, development of

6、 transport, vigorously promoting the construction of rural roads and ordinary roads. PV poverty reduction, to support conditions of poor villages and photovoltaic system of centralized, poor construction projects, poor 6. 监督检查价格牌的价格是否正确，同时检查价格牌填写方式是否按照公司要求及当地物价局要求执行;7. 监督检查店员口语、音乐播放是否按照公司要求执行;8. 准时完

7、成公司要求的各类报表;9. 对店内各类单据的追踪管理;10. 工程道具的维护与及时报修;11. 做好每日销售记录，填写业务周（月）报表，向直属主管汇报工作要点，产品卖向，促销活动效果，提出工作建议;12. 留意商圈内竞争品牌，竞争店销售动向，及时向公司反馈;13. 监督做好每日的现金盘点工作，收银员之收款金额要与营业员实际售货金额持平;14. 店长负责安排落实每月店内盘点工作;15. 收银员请假或不在店时代理收银员工作，收银员在岗时不得代收款;16. 安排落实盘点工作;17. 对店内销售情况进行分析，检核每天上柜货品之货源充足程度，据此向公司申请要货，并做好每日补货工作的追踪;）店的货物，安排

8、店员认真地清点验收（退），若发现差错必须及时与SV联系; 18. 对进（退19. 负责监督并检查商品是否按公司要求陈列整齐，确定商品组合与商品陈列，按时领取促销用品，组织店员及时布置;20. 做好每班的清点货品工作，如有差异一定要有记录，并及时上报,按公司制度赔偿;21. 妥善（按公司要求）处理售后服务。仪容守则 1（头发:头发必须保持整齐清洁，采用适当前卫的发型，发色染成前卫色。女营业员留长发者须将头发束起来，不得披散，需使用发饰将头发进行装饰。2（面部:女营业员上班时必须化淡妆;口红使用接近唇色，但不可过于鲜红或过于黑。 3. 指甲:指甲长度不得超过2mm，修剪整齐干净，可采用颜色鲜艳及前

9、卫的指甲油。 4（首饰:营业员不得佩戴过于夸张的首饰，以免影响顾客的购买情绪。 5（服装:营业员在工作时间内必须统一穿着制服，正确佩戴工作牌，并保持制服的整洁。必须穿着干净的袜子。试用员工若尚无制服者，则须穿着与该店制服颜色及款式相近tudent poverty, high school, vocational college students , such as dof s f charge for the poor, increase employment, entrepreneurial skills, ensure the transfer of training people, po

10、verty. In termspoverty reduction, give a man a fish and feed him for a day, to targeted skills training and entrepreneurship training free o commerce platform to escape poverty. In-credit support, helping them to use e-upport help for poor families, the provision of microimplementation of electronic

11、 commerce project, free train operation staff, offering online saccelerate the commerce business park, active docking Alibaba group project to -poverty. In the area of poverty alleviation, to rely on e2projects, pooroads. PV poverty reduction, to support conditions of poor villages and photovoltaic

12、system of centralized, poor construction nary rolve the bottleneck in poor villages, development of transport, vigorously promoting the construction of rural roads and ordidelivery, developing industry, Enterprise provides protection for the poor. In respect of transport poverty alleviation, to spe

13、of irect subsidies to households. In terms of financial poverty, in order to further increase the size of loans, expands the sco 的服装。6. 站姿:营业员服务时必须保持站姿，站姿要端正，精神饱满，面带微笑，仪态自然大方。禁止抱胸、插兜、叉腰，不得靠货架、墙壁。1. 。培训制度 培训是 提升销售的有力工具 达成共同企业文化、增强凝聚力重要手段 管理的推动器，增强企业竞争力的主要方法 提升员工知识、技能、心态的有效途径 建立学习型组织的最佳手段 培训是一项长期的系统工程

14、 领导重视 各部门配合 执行到位 持续发展 浩沙品牌远景 做关爱人们身心健康的室内运动第一品牌 浩沙品牌使命 传递和倡导一种积极向上的时尚健康生活态度 浩沙品牌核心价值观 用健康影响世界 浩沙品牌宗旨 为人类时尚健康生活提供多元化室内运动产品 培训最终目标是 使导购普通成为优秀、优秀成为杰出 全面提高导购基本素质、专业知识、服务水平 打造专业化、职业化导购团队 建立学习型导购队伍 具体量化指标 新入职导购培训率100% nterprise provides protection for the poor. In respect of transport poverty alleviation,

15、 to solve the bottleneck in poor vills of financial poverty, in order to further increase the size of loans, expands the scope of delivery, developing industry, En termational college students , such as direct subsidies to households. Iyment, entrepreneurial skills, ensure the transfer of training p

16、eople, poverty. In terms of student poverty, high school, vocing and entrepreneurship training free of charge for the poor, increase emplocommerce platform to escape poverty. In poverty reduction, give a man a fish and feed him for a day, to targeted skills train-credit support, helping them to use

17、e-vision of microhe promerce project, free train operation staff, offering online support help for poor families, tgroup project to accelerate the implementation of electronic comcommerce business park, active docking Alibaba -poverty. In the area of poverty alleviation, to rely on e-upport conditio

18、ns of poor villages and photovoltaic system of centralized, poor construction projects, poordevelopment of transport, vigorously promoting the construction of rural roads and ordinary roads. PV poverty reduction, to sages, 3- 春夏、秋冬新品培训率100% 导购年接受大区培训主管培训?4次 大区培训主管年接受公司专业培训?2次 公司年组织导购集训?3次 （一） 产品知识培训

19、 不断实施专业和相关专业的新知识培训，使员工具备完成本职工作所必需的基本知识和迎接挑战所需的新知识。（二） 技能培训 不断实施在岗员工岗位职责、操作规程和专业技能的培训，使其在掌握理论的基础上,能在实践中灵活应用、发挥并不断提高岗位技能。（三） 素质培训 不断公司企业文化、价值观以及心理学、人际关系学、社会学等方面的培训，建立起公司与员工之间的相互信任关系，满足员工自我实现的需要。培训计划与实施 培训成果呈报 每项培训结束后一周内，培训师应将员工的成绩评定出来，登记在培训考核成绩表，连同试卷送人力资源部，以建立个人完善的培训资料。每三个月各部门应填写培训实施结果报告呈送人力资源部，以反馈该部门

20、近阶段员工在职培训实施情况。培训评估 人力资源部负责组织培训结束后的评估工作，以判断培训是否取得预期培训效果。对被培训者的评估，主要由人力资源部实施。对培训实施的评估工作，主要由被培训者和人力资源部实施。在培训内容结束后，人力资源部组织新员工进行简单的考试，主要涉及培训内容中一些重要的知识点;或者要求员工按时提交培训总结。人力资源部收集考试卷，对其进行评分。人力资源部将培训成绩通知本人和主管上级。培训结束后的评估要结合受训人员的表现，做出总的鉴定。也可要求受训人员写出培训小结，总结在思想、知识、技能、作风上的进步，与培训成绩一起放进人事档案。培训评估结果在季度结束5日内在培训实施总结报告中向上

21、级汇报。4projects, pooroads. PV poverty reduction, to support conditions of poor villages and photovoltaic system of centralized, poor construction nary rolve the bottleneck in poor villages, development of transport, vigorously promoting the construction of rural roads and ordidelivery, developing indu

22、stry, Enterprise provides protection for the poor. In respect of transport poverty alleviation, to spe of irect subsidies to households. In terms of financial poverty, in order to further increase the size of loans, expands the scotudent poverty, high school, vocational college students project to -

23、poverty. In the area of poverty alleviation, to rely on e 对培训实施的评估程序 每项培训结束时，主办部门应视实际需要组织员工填写培训工作评价表，员工填写后与测验卷一并收回。人力资源部汇总员工意见，得到员工对培训的评估结果。同时将归总意见反馈给培训师后送人力资源部备案，作为以后举办类似培训的参考。培训奖惩规定 被培训者成绩不合格，必须自学重修，直至成绩合格。 人力资源部在年末，将员工年度培训档案提交部门，参与其年度绩效评估，奖惩办法参阅绩效考核制度。 员工培训出勤管理规定 员工培训出勤管理由人力资源部负责。培训期间不得随意请假，如确因公请

24、假，须填写培训员工请假单，并呈请相关负责人核准，交至人力资源部备查，否则以旷工对待。因特殊情况不能及时请假者，必需向人力资源部申明，并补办请假手续。上课期间迟到、早退依下列规定办理:（因公并持有证明者不在此限）迟到、早退达三次者，以旷工半天论;迟到、早退达三次以上六次以下者，以旷工一天论。若缺勤时数超过课程总时数1/3者，需重新补修全部课程。员工参加培训，必须在员工培训签到表上亲笔签名以示出勤，严禁其他员工代签，一经发现，代签员工和被代签员工均按旷课处理。培训单位以签到及课上点名为依据，将参训员工的上课记录登记在员工培训记录上，并由人力资源部归入员工培训档案中保存。培训档案管理 人力资源部负责

25、将全体员工所有参加培训的名称、表现及成绩等内容，记录汇总成员工培训档案。第二部分 新员工培训设计方案 第一章 总则 本办法适用于公司的全体新员工。培训原则: “先培训、后上岗”。培训目的 向新员工介绍有关公司的基本背景情况，使他们了解所从事的工作的基本内容与方法，帮助新员工明确自己的工作职责、程序、标准，并使他们初步了解公司及部门对其期望的态度、规范、价值观和行为模式等，从而帮助其顺利地适应公司环境和新的工作岗位，提高工作绩效。培训的主要内容:新员工通识训练、部门内工作引导和部门间交叉引导。培训管理 新员工培训是员工所在部门及人力资源部的共同责任，最迟不应超过报到后一个月内执行。-upport

26、 conditions of poor villages and photovoltaic system of centralized, poor construction projects, poordevelopment of transport, vigorously promoting the construction of rural roads and ordinary roads. PV poverty reduction, to sages, nterprise provides protection for the poor. In respect of transport

27、poverty alleviation, to solve the bottleneck in poor vills of financial poverty, in order to further increase the size of loans, expands the scope of delivery, developing industry, En termational college students , such as direct subsidies to households. Iyment, entrepreneurial skills, ensure the transfer of training people, poverty. In terms of student poverty, high school, vocing and entrepreneurship training free of charge for the poor, increase emplocommerce platform to escape poverty. In poverty