志愿者实用英语口语Word格式.docx

1、2 麻烦客人时，可使用Could you Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程

2、车吗？Would you mind sitting here?请问您介意坐在这里吗？* 只要在疑问词后加“Would you ”，就可以提出大部分的询问。When would you like to visit Kunshan?请问您想要何时参观昆山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How

3、 would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请

4、问要我为您安排预约吗？（二）招呼语 Good morning. （用于中午以前） Good afternoon. （用于中午至下午六点以前） Good evening. （用于下午六点过后） 在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：

5、Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？（三）回答 1.一般性的回答 I see, sir. 我明白了，先生。Certainly, sir. 好的，先生。2.请对方再等一会儿 Just a moment, please. 请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉让您久等了。Could you wait a little longer, please?请您稍

6、候好吗？3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。I would like

7、to apologize for the mistake. 为这个错误我深致歉意。5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。Thank you, sir. 谢谢您，先生。Thank you very much. 非常感谢您。6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。Here is your room key. 这是您的房间钥匙。Here it is. 这是您的东西。7 当客人准备离开时，可以说：Have a nice day. 祝您有美好的一天。Please enjoy your stay 祝您住宿愉快。We

8、hope to see you again soon. 希望不久能再次见到您。Thank you for staying with us. 谢谢光临。8当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon?对不起？Pardon me?I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

9、Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对 1 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例 如：“Hello, this is Information Desk.” 您好，这里是问询处。“Information Desk speaking. May I help you?” 问询处，请问您要服务吗?2.打错电话时 如果是外线打错时，可以回答：I am afraid you have the wrong number. 不好意思，您打错电话了。Th

10、is is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。如果是总线转错内线时，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please. 不好意

11、思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗？Ill tell him to call you back when he returns. 他回来时，我

12、会请他回电。May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电。You are welcome, sir. 先生，不客气。We look forward to hearing from you. 我们静候您的佳音。Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。三柜台服务 B=行李服务员（Bellma

13、n） C=服务员 （Clerk） H=客房服务员（Housekeeping） BC=领班（Bell Captain） G=客人（Guest） To the Front Desk. 带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel. 小姐，晚安。欢迎光临中信酒店。G: Thank you. 谢谢你。 How many pieces of luggage do you have?请问您有多少件行李？ Just this three. 只有这3件。 Two suitcases and one bag. Is that right?2个旅

14、行箱和1个手提皮包，这样对吗？ Yes. Thats all. 对，就这些了。 Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 I see, thanks. 我知道了，谢谢。 A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 OK. Fine. 好极了。B : Ple

15、ase enjoy your stay. 旅游信息问讯处在哪儿?Wheres the tourist information center? （旅游信息问讯处在哪儿?） Sorry, Im a stranger here, too. （对不起，我也不是本地人。能给我一张免费城市地图吗?May I have a free city map?博物馆几点开馆?When does the museum open?When does the museum close? （博物馆几点闭馆?能告诉我这座城市有哪些好玩的地方吗?Please tell me about some interesting pla

16、ces in this town. Is there anything to visit here? （这儿有没有可看的地方?您对什么感兴趣?What are your interests?What are you interested in?What kind of things are you interested in?What do you like?我对建筑感兴趣。Im interested in architecture. 都有哪些路线的旅行呢?What kind of tours do you have? （都有哪些路线的旅行呢?Well, we have. （是啊，我们有） W

17、hat kind of tours are available?What kind of tours do you offer?What kind of tours are there?请告诉我去的路线。Please show me the way. 他们星期六开门吗?Are they open on Saturdays?有旅游车吗?Are there any sightseeing buses? *sightseeing “观光，游览”。Is there a sightseeing bus tour? （有旅游车游览团吗?Do you have any sightseeing bus tou

18、rs? （你们有什么旅游车的旅行团吗?Are there any sightseeing bus tours?我想坐出租车旅游。d like a tour by taxi. 我想要一个导游。d like a guide. 我想要一位会日语的导游。I want a Japanese-speaking guide. d like a Japanese-speaking guide, please. d like to request a Japanese-speaking guide.Could we have a Japanese-speaking guide?一天多少钱?How much is

19、 it per day?入场券多少钱?How much is admission?How much is the entrance fee?买两张票。Two tickets, please. 那个建筑物是什么?Whats that building?它的历史有多久?How old is it?我们能进到里面吗?Can we go in? （我们能进到里面吗?Of course. （当然能。我们去看看那座城堡吧。Lets go to see the castle. 多美的景色呀!What a beautiful view!我想多呆一会儿。I want to stay longer. 我们走吧!s

20、 leave now. 我想休息一会儿。I want to rest a while. I want to rest for a while. I want to rest. I want to take a rest. 这儿可以照相吗?May I take a picture here?Would it be all right if I took a picture here?您能给我们照张相吗?Would you take a picture for us?Will you take a picture of us?能和我一起照张相吗?Would you mind posing with

21、 me? *pose “（为了绘画和拍照）摆出姿势、样子”。我会把照片寄给你的。ll send the pictures. 哪儿有礼品店?Where is the gift shop?Where can I find the gift shop?洗手间在哪儿?s the bathroom?Which way is the bathroom?Is the bathroom around here?Could you tell me how to get to the bathroom?How can I get to the bathroom?出去然后往左拐。Its outside, to th

22、e left. s outside, on the left. s outside, to your left. s outside, on the left-hand side. s outside, on your left. 我能走得到吗?Can I walk there?Is it walking distance? *walking distance “能够徒步行走的距离”。Do you think I could walk there? （你觉得我能走得到那儿吗?你最好坐公共汽车。You should take a bus. （我可以走得到那儿吗?You should take a

23、 bus. （你最好坐公共汽车。It would be better if you took a bus. d recommend taking a bus. Youd better take a bus. 今天晚上的节目是什么?s on tonight? *on 除了表示“在之上”之外，还有类似“电影上映，戏剧上演”的意思。s playing tonight?What are you showing tonight?一共演多长时间?How long does it last? *last有表示“连续，持续”的意思。How long will it last?How long is it?几点

24、演完?What time will it be over?What time will it end?1问路句型Can you tell me the way to Liu Lichang, please? 能告诉我去琉璃厂怎么走吗？Excuse me, could you tell me how to get to the Olympic park?请问，去奥林匹克公园怎么走？How do I get to the station? 去车站怎么走？Excuse me, where is the nearest bus s? 请问，最近的公共汽车站在哪儿？Excuse me, where ca

25、n I find the library? 请问，怎么去图书馆？Do you know where the food market is, please? 你知道菜场在哪吗？2指路句型Go straight ahead and turn right at the second traffic lights.一直往前走，在第二个红绿灯处右转。Take the first turning on the left. 在第一个拐弯处左转。Take the second turning right. 在第二个拐弯处右转。Turn right at the crossroads. 在十字路口右转。Keep

26、 straight on until you get to the bus s. 一直走，走到公汽站。I am sorry I cant. Im a stranger here myself.对不起，我也不知道如何走。我对这里不熟。1. 询问天气情况的常用套语：Hows the weather today? 今天天气怎样?Whats the weather like today?Hows the weather tomorrow? 明天天气怎样?What was the weather like yesterday? 昨天天气怎样?What will the weather be like tomorrow?Hows the weather in Beijing in summer? 夏天