商务英语听说电子教案Word文档下载推荐.docx

1、（教学目的的具体化）知识：掌握商务电话中可能涉及的交际功能语言，如接电话、介绍自己、电话找人、电话转接、电话留言、拨错电话、挂电话等等技能：1、能听懂以“商务电话”为主题的录音，能恰当使用合适的语言接打电话；2、能用英语进行电话交流。重点与难点1、重点：商务电话2、难点：能用英语进行电话交流。教学/实训内容教学/实训组织班级授课，教学做一体化教学方法与手段1.课堂讨论及情景创设2录音呈现和模拟操练3情景展示和角色扮演：演示商务通话的场景，并组织学生扮演接洽业务的工作人员和前来联系业务的人，通过电话洽谈业务。作业VOA BBC 项目三 商务办公 Business Office 任务一 商务电话

2、Business calls1、Unit Introduction 单元概述：介绍基本内容- first contact on the phone Further contact on the phone-learning tips for leaving a successful answering machine message-understanding shorts states2、Part I Warm-up 热身活动：就学生所熟悉的话题展开讨论a）Do you have a cell phone? Is it a good thing or bad thing for a coll

3、ege student to have a cell phone? Give your opinions. b）Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear? c）You gave a call to teacher to confirm the testing schedule, but she is not available at the mo

4、ment. Please leave a message on her answer phoned）What difficulties are you likely to meet when you make a phone call?3、Part II Listening Practice 听力练习4、Part III&V Language Focus A & B a）Answering phoneb）Introducing yourself.c）Asking for someoned）Putting someone on holde）The person wanted is not ava

5、ilablef）Ringing offg）Problemsh）Reasons for calling and requesting5、Part IV 情景录像1: Leaving a message6、Part VI 情景录像2: Its so hard to connect you.专业词汇：Words and Expressions: available，check，have a word with , go to.on business, urgent, assembly, etc.7、Speaking practice:（1）If it is a small business , wh

6、om should you talk to ?（2）If your call is screened out by the receptionist, what should you do?（3）When you are talking to the right person, what should you try to do? 教案（实验、实训单元设计）接待来访客人（Receiving visitors）熟悉“客户接待”的不同礼节文化，掌握相关重点交际功能语言。1、能听懂以“客户接待”为主题的对话，并掌握接待来宾的基本程序（包括接待访客；询问来访者姓名及目的；联系受访者，请访客稍等；如不能

7、约见，委婉告知，并可再约时间；带领访客等等环节）2、会用英语进行相关场合的来宾接待工作。客户接待”的不同礼节文化，掌握相关重点交际功能语言。口语训练1.小组讨论：通过小组讨论引出客户接待中重要的语言功能句子并加以操练。2录音呈现及模拟操练：反复播放录音材料，直至学生能听懂主要的内容，对难点句子作适当的解释，并让学生模拟操练。3情景展示及角色扮演：演示客户接待的商务场景，并进行角色扮演，A扮演广州HONDA汽车有限公司的出口经理，去白云国际机场接来自加拿大的客户B，A和B两人第一次见面的场景。 项目三 商务办公 任务二 接待来访客人Receiving visitorsa）What do you

8、do and say when you receive a business visitor at your office or meet him/her at the airport for the first time?b）How important are the first impressions?c）What effect does the initial contact have on future relations? B 常用句型a）Asking for information about the visitorb）Asking the visitor to wait.c）Ap

9、ologizing for having kept the visitor waitingd）Expressing regret when someone is not presente）Meeting guests at the airportf）Taking guest to their hotelg）Small topicsh）Seeing off Receiving a visitor to the office meeting a business partner at the airport reception, unfortunately, shock, sketch, freq

10、uently, notify, escort, alternative, movement, accompany, tact, procedure, gesture, register, occupied, send sb. up, plain coffee, take sb. to, etc .（1）When you have good eye contact with contact with another person ,what kind of image do you present to him or her?（2）What is the best kind of handsha

11、ke in business situations?商务会议 At a Meeting掌握商务会议过程（如安排会议、会议中的讨论、会议中解决问题、达成一致意见等环节）中相关词汇和功能句型1、能听懂涉及“商务会议”的录音。2、能用英语在会议中清楚地陈述观点，恰当地进行评价，对别人的观点表示同意或反对等等。一、重点：商务会议过程二、难点：口语练习1.录音呈现和模拟操练：播放录音理解相关内容，解释难点，让学生操练常用的功能语句。2情景展示和角色扮演：播放录像资料，理解内容；根据情景展示，通过扮演角色进行拓展训练。 项目三 商务办公 任务三 商务会议 At a Meetinga）How often d

12、o you have to go to the class meetings? Do you like or dislike them? Why?b）What factors will determine a successful or unsuccessful meeting?c）Is it important for a company to have regular meetings? （What can we achieve through a meeting）?d）What are the drawbacks of the meetings?（1） opening and closing a meeting （2）Attending a briefing meeting（3）Controlling a meeting