保罗洲际酒店服务指南Word下载.docx

1、General Manager尊敬的宾客:我们衷心地欢迎阁下莅临保罗洲际酒店，并希望您能拥有一段美好而愉快的入住体验。您的舒适和便利是我们的优先考虑，所以我们精心为您准备了宾客服务指南，帮助您更好地了解和使用酒店的各项服务设施、设备以及邻近的观光休闲场所。同时，如果您需要的任何信息或帮助没有在宾客服务指南上提及，请致电前台，我们的每位员工非常乐于为您提供帮助。预祝您在酒店度过愉快而难忘的时光，并再次感谢您选择保罗洲际酒店。您诚挚的樊学成总经理Content ListPHONE DIRECTORY 电话指南HOTEL SERVICES 酒店服务RESTAURANTS & BARS 餐厅及酒吧ME

2、ETING FACILITIES 会议设施EMERGENCY PROCEDURES 紧急程序 TELEPHONE DIRECTORY电话指南Long distance calls within China and international calls may be made by dialling directly from your room or through the Hotel Operator.All answered calls will be charged except the Local call and room to room calls.Credit card, co

3、llect calls can be made directly in your room, if you have any queries, please contact our Hotel Operator for assistance.ROOM TO ROOM CALLSFor room to room calls, please dial “8” + the Room Number（10th floor below）; Dial Room Number （10th floor above）LOCAL CALLSFor outside calls, please dial “9” + t

4、he desired number after the tone. If you require any assistance in locating a telephone number, please dial “0” to contact our Operator.HOW TO CALL LONG DISTANCE WITHIN CHINATo make a long distance call:1. Dial “9” for a Long Distance line2. Dial “0” for Domestic Line Access3. Dial the Area Code-see

5、 the following pages4. Dial the local numberFOR EXAMPLETo call Guangzhou:Dial “9” for a Long Distance LineDial “0” for Domestic AccessDial “20” for the Guangzhou Area CodeDial the local number you requireHOW TO MAKE INTERNATIONAL CALLSTo make an international call:1. Dial “9” for an IDD Line2. Dial

6、“00” for IDD Access3. Dial the country code-see following pages4. Dial the area code5. Dial the local numberIf you wish to call San Francisco, California:Dial “9” for an IDD lineDial “00” for IDD AccessDial “1”-the country code for the U.S.ADial “415”-the area code for San FranciscoHOW TO MAKE COLLE

7、CT OR CREDIT CARD CALLSTo make a collect or credit card call:1. Dial “9” for a local line and wait for the dialling tone2. Dial “108” for collect or credit card call access3. Dial the special codes for different countries-see following pagesIf you wish to make a collect or credit card call to U.S.A

8、（AT&T OPERATOR）Dial “9” for a local line and wait for the dialling toneDial “712” for AT&T Operator to serve you.We suggest that you write down all of the numbers before calling. As soon as you pick up the phone and hear the dial tone, please dial carefully, and without pause between digits.And as a

9、n international call you require up to 18 digits, it may take 30 seconds for a call to go through, so please do not hang up until the connection is completed or a busy call incomplete signal is received.电话使用指南您可以从您的房间直拨或通过总机使用中国国内长途电话及国际电话。除市内和酒店内线电话外，所有的电话均需收费。您可在房间直拨信用卡付费电话和对方付费电话，若有疑问，请拨打“0”与酒店总机

10、联系。客房间通话客房间通话，请先拨“8”，再加房间号码（10楼以下）；直接拨房间号码（10楼及以上）市内电话外线请拨“9”，再加上您所需拨的电话号码，如需查号帮助请拨“0”与总机联系。怎样拨打国内长途电话拨打国内长途电话时：1. 先拨“9”。2. 再拨“0”。3. 然后拨地区编码。4. 最后拨当地电话号码。举例：打电话到广州3. 然后拨广州地区编码“20”。4. 最后拨您所需要的当地电话号码。怎样拨打国际长途电话拨打国际长途电话时：2. 再拨“00”。3. 然后拨国家编码。4. 然后拨地区编码。5. 最后拨您所需要的当地电话号码。如果您要打电话到美国三藩市3. 然后拨“1”-美国的国家编码。4

11、. 然后拨“415”-三藩市的地区编码。怎样拨打对方付费，信用卡付费电话拨打对方付费，信用卡付费电话时1 先拨“9”，听到拨号音。2 再拨“108”。3 然后拨不同国家的特定代码。如果您要打对方付费或信用卡付费的电话到美国1. 先拨“9”，听到拨号音。2. 再拨“108”。3. 然后拨“712”-美国AT &T话务员。建议您在打电话之前，请先把所有号码写下来，拿起话筒并听到拨号音后，注意拨号，号码之间不要停顿。由于一个国际长途电话须拨多至十八个号码，可能需要三十秒才能接通，因此请勿在拨号完成之前或听到电话不通/使用中的讯号之前把电话挂断。HOTEL SERVICES Extension酒店服务

12、 分机_ A Accidents-9999Please contact the Guest Relations Manager immediately. 紧急情况-9999请立刻与大堂副理联系。Adaptors and Transformers-6666 International adaptors and transformers are available. Please contact the Guest Service Centre to deliver one to your room.万能插头和变压器-6666 酒店备有万能插头和变压器。如有需要，请与宾客服务中心联系。Air-conditioning-6666 Every guest room is fully equipped with air-conditioning. The temperature and ventilation can be adjusted by the console on the wall in the room. If you have any enquiry, please contact the Guest Service Centre.空调-6666每个房间均配备中央空调，并可通过房间墙上的控