高中英语书面表达---投诉信ms优质PPT.pptx

1、（2）飞机迟到一个半小时；）飞机迟到一个半小时；（3）飞机上的食物很差；）飞机上的食物很差；（4）乘务员的服务态度不好。）乘务员的服务态度不好。请你就此事给航空公司写一封请你就此事给航空公司写一封投诉信投诉信。100词左右。词左右。写作步骤：1.1.审题，要做到审题，要做到“四确定四确定”（1）体裁格式）体裁格式 ：应用文（书信）格式：应用文（书信）格式 （2）主体主体时态：一般过去式时态：一般过去式 （3）中心中心人称：人称：第一人称第一人称 （4）内容要点：内容要点：2 2 投诉事由要点一投诉事由要点一投诉事由要点二；投诉事由要点二；投诉事由要点三；投诉事由要点投诉事由要点-；1 1自我介

2、绍，自我介绍，说明投诉理由；说明投诉理由；3 3 提出要求提出要求或希望或希望I am _（自我介绍）.I feel bad to trouble you but I am afraid that I have to make a complaint about_.The reason for my dissatisfaction is _（总体介绍）.In the first place,_（抱怨的第一个方面）.In addition,_（抱怨的第二个方面）.Under these circumstances（情况）,I find it _（感觉）_（抱怨的方面给你带来的后果）.I appr

3、eciate it very much if you could _（提出建议和请求）,preferably _（进一步的要求）,and I would like to have this matter settled by _（设定解决事情最后期限）.Thank you for your consideration and I will be looking forward to your reply.提出要求和希望3.列提纲列提纲-抱怨信、批评信、投诉信类抱怨信、批评信、投诉信类Dear_,My name is Im writing this letter about Im sorry t

4、o say that Im very unhappy about First of all,Secondly,Thirdly,Fourthly,I hate to have to say this,but Honestly speaking,The focus of my complaint is I do hope Dear manager,My name is Li Hua,a passenger of your airline.Im writing this letter about your bad service.Im sorry to say that Im very unhapp

5、y about your airline.First of all,your airline lost one of my bags,in which there is an important paper of our company.Secondly,my plane was one and a half hours late.You know,I had to attend an important meeting in time.Thirdly,the food on the plane was terrible.Fourthly,I hate to say this,but I th

6、ink the attendants on the plane were unfriendly and impolite to me.Honestly speaking,this is the worst airline I know in the world.The focus of my complaint is where my bag is.I do hope you can help me find my bag and improve your service.Yours,Li Hua自我介绍自我介绍投诉事由投诉事由投诉投诉事由要点概括句事由要点概括句对抱怨、投诉的总结句对抱怨、投

7、诉的总结句突出投诉的中心议题突出投诉的中心议题提出要求和希望提出要求和希望Dear manager,My name is Li Hua,a passenger of your airline.Im writing this letter about your bad service.Im sorry to say that Im very unhappy about your airline.First of all,your airline lost one of my bags,in which there is an important paper of our company.Seco

8、ndly,my plane was one and a half hours late.You know,I had to attend an important meeting in time.Thirdly,the food on the plane was terrible.Fourthly,I hate to say this,but I think the attendants服务服务 on the plane were unfriendly and impolite to me.Honestly speaking,this is the worst airline I know i

9、n the world.The focus of my complaint is where my bag is.I do hope you can help me find my bag and improve your service.Yours,Li Hua1.Imwritingtoyouabout_（产品）thatIbought_（时间、地点）2.Itdidntwork.（broken,）3.Itwastedmytime.（noisy,mademeheadache）4.Ihopeyoutogivebackmymoney.（changetoanewone,repairquickly）对于

10、于产品的投品的投诉：语言注意点：投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况以下是旅行社广告宣传与你参团后实际情况的对比：的对比：广告宣传广告宣传实际情况实际情况行程行程安排安排游览当地十处著名游览当地十处著名景点景点仅游览了八处仅游览了八处景点景点,行程乏味行程乏味酒店酒店住宿住宿入住五星级酒店入住五星级酒店,配配套设施齐全套设施齐全配套设施陈旧配套设施陈旧,没有热水供应没有热水供应巩固练习巩固练习（作业作业1）:写作内容写作内容请给

11、旅行社写一封投诉信请给旅行社写一封投诉信,内容包括：内容包括：1.写信的目的；写信的目的；2.行程安排、酒店住宿旅游广告宣传与实际行程安排、酒店住宿旅游广告宣传与实际情况的对比；情况的对比；3.要求要求退回退回（give-back）30%团费团费,否则将采否则将采取进一步行动。取进一步行动。精华点评精华点评 这是一篇关于旅行参团后的投诉信。因这是一篇关于旅行参团后的投诉信。因事情已发生事情已发生,描述广告宣传与实际情况对比时描述广告宣传与实际情况对比时,应该使用合适的过去时态。当谈及广告宣传应该使用合适的过去时态。当谈及广告宣传时时,可使用可使用“As it was promised /;It

12、 was claimed in your advertisement that.”等句型等句型,并使用并使用However /On the contrary等副词或等副词或but等连词等连词,引出实际引出实际情况的描述。情况的描述。在词汇运用方面在词汇运用方面,对重复出现的词句对重复出现的词句,可尝可尝试运用多种表达试运用多种表达,如游览如游览（visit,payavisitto）著名著名景点景点（historicalattractions,placesofinterest,scenicspots）、配套设施、配套设施（well/poorlyfurnished/equipped），并可通过使用

13、相同单词的不同词性，并可通过使用相同单词的不同词性来变换表达来变换表达,如如enjoythestay（名词名词）inafive-starhotel和和stay（动词动词）inapoorlyequippedhotel。参考范文参考范文DearSir，Imwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,w

14、eonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwith nohotwatersupply.Pleasegive30%ofmymoneyback,or Ishallbeforcedtotakethematterfurther.Thankyouforyourconsideration.Yourssincerely，ChenMing剩余材料：D 练习练习内容:王华女士给某商店经理写信投诉该店的营业员服务质量差.昨天她赶上一场大雨,顺便进入此店,在卖戒指柜台关要求看一枚金戒指,但营业员（13员）服务态度不好,拒绝接待.时间:2001年2月28日E答案答案February,28th2001DearMr.Manager,Imwri