4.酒店职业英语培训-Housekeeping(2)PPT资料.ppt

1、CanIhaveinmymini-bar?可以在我的迷你吧里可以在我的迷你吧里吗？吗？A:,madam.wouldyoulike?好的，女士。您喜欢好的，女士。您喜欢？G:Orangejuiceandgrapefruitjuice.橙汁和西柚汁。橙汁和西柚汁。,Ill.请稍候，我这就拿给您。请稍候，我这就拿给您。Andsomedietcokes,please.请再给我拿些健怡可乐。请再给我拿些健怡可乐。,madam.我马上去拿，女士。我马上去拿，女士。morejuice多放一点果汁多放一点果汁CertainlyWhichkindofjuice哪种果汁哪种果汁Justamomentgetthem

2、foryouRightawayHousekeepingDialogue 2.Showing how to use the safeDialogue 2.Showing how to use the safeG:Idliketo.A:howtouseit.G:Yes?Please “*”.Andyour;then“*”again.Soyoucanlockit.G:HowcanIopenitA:your,“#”,andyoullopenit.G:HowcanIchangemypassword?Ifyoudothisagainthenewpassword,youllchangeit.G:.（）G:.

3、Thankyou.A:Yourewelcome.usethesafeLetmeshowyoupresstwiceenterpasswordpressEnterpasswordpresswithIseeLetmetryHousekeepingDialogue 2.Showing how to use the safeDialogue 2.Showing how to use the safeG:顾客顾客A:楼层服务员楼层服务员G：我想使用保险箱。：A：让我为您示范一下如何使用它。G：嗯？请按：请按“*”键两次，输入您的密码，然后再按一次键两次，输入您的密码，然后再按一次“*”键。这样您就可以锁键

4、。这样您就可以锁上它。上它。我怎么打开呢？输入您的密码，按：输入您的密码，按“#”键，您就可以打开它。键，您就可以打开它。我怎更改密码？您用新密码照这样再做一次，就可以更改了。让我试试。（。过了一会儿）（。过了一会儿）G：我明白了，谢谢。不客气。HousekeepingDialogue 3.To bring some items to the guestDialogue 3.To bring some items to the guestMakeadialoguethataguestaskHousekeepingCentreforahairdryer,blanketandironingboar

5、d.HousekeepingDialogue 3.To bring some items to the guestDialogue 3.To bring some items to the guestG:Iwanttousemyhairdryer,butitsfor110volts.Doyouhavetransformer?Iamafraidallofthemhavebeensentout,madam.Butwedohaveahairdryeravailable;wouldyouliketoborrowit?Yes.PleasebringittomyRoom,its2305.A:Room230

6、5.Anythingelse,madam.G:Idliketohaveanextrablanketandanironingboard.A:Ahairdryer,anextrablanketandanironingboard.Illbringthemtoyourightaway.G:Thankyou.A:Yourealwayswelcome.G:FloorAttendantHousekeepingDialogue 3.To bring some items to the guestDialogue 3.To bring some items to the guestG:我想用我的吹风机，但是它是

7、用我想用我的吹风机，但是它是用110伏电压的。你们有变压器吗伏电压的。你们有变压器吗？恐怕我们的变压器都给客人借走了，女士。不过我们有吹风机。您要不要借呢？好的。请拿到我房间，是：请拿到我房间，是2305房。房。2305房。女士，还有什么能为您效劳吗？我想多要一张毯子和熨衣板。吹风机，还有多要一张毯子和熨衣板。我马上就给您拿来。谢谢！随时乐意为您效劳。楼层服务员楼层服务员Housekeeping1）下午下午4：306：00无法清理房间。无法清理房间。2）你能给我演示一下这个吹风机怎么使用吗？你能给我演示一下这个吹风机怎么使用吗？3）客房服务员马上给您送过去，请稍候。客房服务员马上给您送过去，请

8、稍候。4）请告诉我们您要求什么时候将衣服送回？请告诉我们您要求什么时候将衣服送回？5）您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。HomeworkHomeworklamblambtelephonetelephonedrawerdrawer电视电视TV遥控器遥控器remotecontrol机顶盒机顶盒VOD电视柜电视柜TVshelf节目单节目单TVprogramlistcurtain床单床单sheet被子被子quilt被罩被罩bed-cover枕头枕头pillow内枕内枕pillow-slip枕套枕套pillowcase毛毯毛毯blan

9、ket床垫床垫mattressWardrobeWardrobebathrobebathrobeWaterclosetWaterclosetToiletbowlToiletbowl slipperslipperbasin/sinkbasin/sinkmirrormirrorHousekeeping1）下午下午4：HomeworkHomeworkHousekeeping Works like a CharmA man approached a beautiful woman in asupermarketandaskedher,“Youknow,Ivelostmywifehereinthesupe

10、rmarket.Canyoupleasetalktomeforafewminutes?”Thewomanaskedhim,“Why?”“Oh,you know,because every time I talk to abeautifulwoman,mywifewillappearoutofnowhere!”Housekeeping Works like a CharmA man approached a beautiful woman in asupermarketandaskedher,“Youknow,Ivelostmywifehereinthesupermarket.Canyoupleasetalktomeforafewminutes?”“Oh,you k