沟通技巧英文版Communication SkillsWord文档格式.docx

1、Bibliography . . . . . . . . . . . . . . . . . . . . . . . . 131Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351INTRODUCTIONCommunication is a vital part of our daily routines.We sit in school and listen to teachers. Weread books and magazines. We talk to friends, watchtelevisi

2、on, and communicate over the Internet.The workplace is no different. Experts tell us that7080 percent of our working time is spent in somekind of communication. Were reading and writingmemos, listening to our coworkers, or having one-tooneconversations with our supervisors.Communication involves at

3、least two people: thesender and the receiver. In this book, well look atfour types of communication between senders andreceivers: writing, speaking, listening, and conductingmeetings. Each one is important to your successin the workplace.For example, a poorly written cover letter can preventyou from

4、 being hired for a job. On the otherhand, the ability to write effectively and make clearpresentations can make the difference between yourbeing promoted or being left behind. As Ken Matejkaand Diane Ramos explain in their book Hook Em:Speaking and Writing to Catch and Keep a BusinessAudience, “You

5、need effective, persuasive communicationskills for career advancement.”2 Communication SkillsCommunication skills are especially important when collaborating with a classmate on aproject. （Corbis）A communication skill thats often overlooked islistening. Yet recent surveys tell us that we spend 45per

6、cent of our time listening. Do we listen carefullyto what people are telling us? According to one study,we hear only one quarter of whats being said. Therest of the time were daydreaming or just tuned outcompletely.One sales manager in a printing company tells thestory of needing a job rushed throug

7、h in 24 hours sohis best customer could have it on time. He gavecareful instructions about the project to the productionsupervisor. But before he could finish, the supervisorhad already stopped listening. He assumed thatIntroduction 3HOW WE SPEND OURCOMMUNICATION TIMEwriting 9%reading 16%talking 30%

8、listening 45%the customer wanted the job three days later, whichwas the usual deadline for most of these projects.When the sales manager went to pick up the job thenext day, it wasnt ready. As a result, he almost lostthe customer. Unfortunately, stories like these arecommon in many organizations.Lis

9、tening, writing, and speaking are all skills weuse in meetings. Today, meetings are a commonmethod for making decisions. More and more workis done by teams of people who come from differentareas of a company. They accomplish many of theirtasks in team meetings. In these situations, we mustbe able to

10、 speak and write clearly so others canunderstand us and listen carefully to what they say.Sadly, we waste many hours in meetings because ofpoor communication. A study by one university estimatedthat $37 billion is lost annually throughunproductive meetings.FACTA recent survey by Beta Research Corp.,

11、 onbehalf of the New York Times, asked severalhundred hiring managers to name the mostimportant behaviors that job seekers shoulddemonstrate during an interview. “Effectivecommunication skills” and “confidence in theirabilities” topped the managers lists.Listening,writing, andspeaking areall skills

12、we usein meetings.4 Communication SkillsWhether youre writing, listening, speaking, orattending meetings, communication skills are criticalto your success in the workplace. In this book, welllook at some of the skills that will enable your communicationsto be more successful. These include:Understan

13、ding the purpose of acommunicationAnalyzing the audienceCommunicating with words as well as withbody languageGiving each communication greater impactIntroduction 5WRITING WITHA PURPOSEJills boss asked her to write a memo on a school-toworkprogram. The company where Jill worked wasa leader in the com

14、puter software field. A school-toworkprogram would give young people in school achance to be employed part time and to learn thesoftware business. If their work was good, the companymight hire them for full-time jobs after theygraduated.“Keep the memo short,” Jills boss told her. “Andstick to the point.”Jill was supposed to explain the type of program hercompany should start. She sat down