1、IntroductionThe creation and maintenance of records relating to the students of an institution are essential to: . managing the relationship between the institution and the student;. providing support and other services and facilities to the student;. controlling the students academic progress and m
2、easuring their achievement, both at the institution and subsequently;. providing support to the student after they leave the institution. In addition, student records contain data which the institution can aggregate and analyse to inform future strategy, planning and service provision. The number of
3、 students in HEIs has increased rapidly in the last twenty years. An institutions relationship with an individual student has also become increasingly complex because of the range of support services institutions now provide to students and life long learning initiatives. Consequently, the volume an
4、d complexity of student records have also increased, as have the resources required to create, maintain, use, retain and dispose of them, irrespective of the format in which they are kept. Ensuring that the personal data contained in student records is controlled and managed in line with the princip
5、les of the Data Protection Act 1998 creates an additional complication. Institutions should, therefore, establish a policy on managing student records to ensure that they are handled consistently and effectively wherever they are held and whoever holds them. This policy should ensure that:. records
6、relating to an individual student are complete, accurate and up to date;. duplication of student data is deliberate rather than uncontrolled and kept to the minimum needed to support effective administration;. records are held and stored securely to prevent unauthorised access to them;. records rela
7、ting to the academic aspects of the students relationship with the institution are clearly segregated from those dealing with financial, disciplinary, social, support and contractual aspects of that relationship. This will enable differential retention periods to be applied to each of these to meet
8、business and regulatory requirements.What are student records?Records are documents or other items which:. contain recorded information;. are produced or received in the initiation, conduct or completion of an activity;. are retained as evidence of that activity, or because they have other informati
9、onal value. The recorded information may be in any form (e.g. text, image, sound) and the records may be in any medium or format. Student records records associated with managing the relationship between an institution and its students can be organised into three broad categories, each of which may
10、be additionally divided:1. Records documenting the contractual relationship between the student and the institution e.g. records documenting admission and enrolment, payment of tuition fees, non-academic disciplinary proceedings. 2. Records documenting the student as a learner e.g. records documenti
11、ng programmes undertaken, academic progress and performance, awards. 3. Records documenting the student as an individual and consumer of services provided by the institution e.g. records documenting use of accommodation services, counseling services, library and IT support services, careers and empl
12、oyment services. Most records in categories 1 and 3 have specific retention periods triggered by the formal end of a students direct relationship with an institution, although the information they contain may be aggregated and analyzed to provide data requested by third parties1 or to support the in
13、stitutions planning and development activities. An institution will need to retain some of the records in category 2 to provide confirmatory information to potential employers, professional bodies and associations, and to bodies which regulate entry to medical and other professions and which assess
14、and maintain evidence of fitness to practice in those professions. Who is responsible for managing student records?HEI organizational structures vary considerably. As a result, it is difficult to specify exactly where these responsibilities should lie in any one institution. Responsibility for manag
15、ing student records should be clearly defined and documented. It is important to define the responsibilities of staff involved in:. managing the institutions general, contractual relationship with the student;. managing the institutions relationship with the student as a learner;. providing technica
16、l and personal support services to the student;for creating, maintaining, using, retaining and disposing of records documenting those activities during the students time at the institution. Institutions should also designate one clear point of responsibility for maintaining complete, accurate and up to date records on every student, covering all aspects o
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