1、The Complication should create the tension that triggers the Question.It does not have to be a complication in the“problem”sense of the wordStatement of the Answer to the readers question with all supporting material presented in pyramid form beneathThe answer will take the form of a hypothesis unti
2、l proven,Answer,Situation=Complication=Question=,The complication states an instability of the situation,Complication,Recognized stable situation,Situation,Something went wrongSomething could go wrongSomething changedSomething could changeHeres what you might expect to find in itHere is someone with
3、 a different point of viewIn this situation we have three alternatives,Complication,What do we do?How can we prevent it?What should we do?How should we react?Do we find it?Who is right?Which one should we take?,Question,These S-C-Q structures appear often in our documents and presentations,SDid/want
4、 to do X/have situationCDid not work/cannot do/have problemQHow proceed?SHave problemCWant solution that does XQWhat to do to get that solution?SWant to do XCHave alternative waysQWhich?SNot follow process to achieve XCDid review to see if any changes neededQAny changes needed?SYou have problemCWant
5、 consultant to help you solve itQHow will I help you solve it?,What should you do?,SMust do X to solve problemCTo do X must do YQHow do you do Y?SHave problemCHave solutionQHow to implement solution?SHad problemCSolved by doing XQHow did I do X?SHave/had objectiveCInstalling system/process to accomp
6、lishQHow does it work?SProposal said we would do X in analysis to solve problemCHave now done itQWhat did you find?SIn last progress review,we told you X;you said we should do YCHave now done YQWhat did you find?,How did/do I do something?,SHave situation/problemCPlan to take particular actionQIs it
7、 the right action?SHad problem,have solutionCAfraid there may be problem implementing itQWill there be a problem?SHad problem,have solutionCTested solution QIs it OK?SPlanning to do XCDo not want to unless it will achieve YQWill it achieve Y?SYou have a problemCWant consultant to help solve itQAre y
8、ou the consultant we should hire?,Should we do planned action?,Case Example:Announcement of Strategic Surveyor Rollout original,Case Example(early 2001)IntroductionAs you know,we have embarked on a major initiative to build our global strategy practice.One of the key programs we have been working on
9、 over the past months is to address the infrastructure needs for the strategy competency.I am very happy to rollout an exciting new tool to the Strategy Competency-the StratBridge Inc.,Strategic Surveyor TM v1.1.There is a lot to be done in this area,however I believe this new platform Strategic Sur
10、veyor TM is a major step in getting our infrastructure aligned to our needs.We believe that this tool will help you create sophisticated data analysis quickly and efficiently across multiple dimensions as well as ensure that consistent tools are used across our practice globally.Please rewrite:S:C:Q
11、:A:,Solving the Problem,An iterative process,Pyramid structure,The hardest part is clearly structuring the ideas,Generate ideas,Develop theresearchplan,Structurethe ideas,Analyzefindings,Start,Brainstorming,Group and summarize,Identify information requirements,Work hard,Structuring the ideas should take the form of a pyramid(or issue tree)which supports a hypothesis(the“answer”),The pyramid should be MECE(Mutually Exclusive,Collectively Ex
copyright@ 2008-2022 冰豆网网站版权所有
经营许可证编号:鄂ICP备2022015515号-1