星级酒店服务手册Word文档格式.docx

1、10商务中心 Business Center 11商场 Shopping Center 12残疾人士设施 Handicapped Facilities 13着装 Dressing14停车 Parking客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Service 5 小酒吧 Mini-Bar 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Ser

2、vice 9 叫醒服务 Wake-up Call 10饮用水 Drinking Water 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 Keep the Room Number Secret/Avoid Being Disturbed 16失物招领 Lost And Found 17电视节目 TV Channel 18网上漫游 Internet Service 19空气调节 Air Conditioner 20电源总开关 Energy Saver 21电源说明 Po

3、wer Supply 22无烟楼层 Non-smoking floor 23紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 会议室 Conference Room 7 送餐服务 Room Service 会馆服务HEALTH& ENTERTAIMENT SERVICE 1 游泳馆 Swimming Pool 2 健身房 G

4、ymnasium Center 3 棋牌室 Chess and Mahjong Room 安全指南SAFETY DIRECTORY1 遵守措施 comply with the measures2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国内、国际直拨须知 IDD&DDD Service Guide

5、客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST银盛国际酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻菏泽银盛国际饭店！您的到来，我们酒店全体员工都感到非常荣幸，此服务指南为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光

6、临，谢谢！银盛国际酒店 总经理Warmly Welcome to YINSUN International HotelDear Guest:Welcome to Yinsun International Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more he

7、lp, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Yinsun International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or sug

8、gestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again. INTERNATIONAL HOTEL General Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 As

9、sistant Manager TEL 87777 位于饭店大堂内，24小时为您提供服务。The Assistant Manager in the lobby will be at your service at any time.2问讯留言 Information Message TEL 80000如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors wh

10、en you are out.3预订接待 Reservation Reception TEL 80000饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide you with the service of reservation and registration any time. 4收银结账 Cashier TEL 86666位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。Its located at the Front Desk in the lobby. We will provide the 24-hou

11、r check-out service of your fees during your stay. 5信用卡 Credit Card TEL 86666欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 6退房时间 Check-out Time TEL 86666饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-o

12、ut time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Card TEL 80000饭店使用安全电子门锁。退房时请将门卡交与总台收银处。当超过规定时间，门卡将不能开锁。您要续住，请到总服务台

13、办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Service TEL 80000我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service

14、 of delivery in our hotel and left-luggage service. 10大堂保险箱 Lobby Safe box TEL 80000大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valua