工业工程在某高校食堂的应用研究毕业论文Word下载.docx

1、尤其是各种基于工业工程理论的方法渐渐被普及被推广，科学合理地运用工业工程方法来改善工作现场的设施布局，能有效提高各个作业单位间的联系和工作效率，能最大限度的发挥工作现场各种要素的效用，提升各大现代企业的工作效率和经济收益。然而，随着高校食堂逐渐变得企业化，高校食堂的后勤部门也逐渐学会运用基于工业工程的各种相关知识理论和工业工程的措施去进行管理。减少拥挤，提高师生对食堂的满意度，并增强食堂的竞争力。本文正是以这个目的为基础而展开研究。首先，本文收集并整理了国内外有关研究食堂管理与改善和工业工程相关资料的基础上，去食堂进行调查研究。并且我发现食堂存在不少问题，包括食堂在高峰期排队拥挤，员工打饭与学

2、生买饭的动作繁杂，食堂内设施布局不合理，员工管理的规章制度不够完善，员工管理不科学，物料采购与存储方面不合理等问题。结合工业工程相关理论方法，决定运用排队论相关知识解决排队拥挤的问题，以此来减少师生吃饭的排队时间；运用改善ECRS四大基本原则和流程程序分析来改善员工打饭的动作和学生买饭的过程，提高员工的工作效率；运用设施规划与物流分析中的SLP方法来计算食堂内部各个作业单位间的物流关系和非物流关系，并且进行综合分析，然后根据分析结果画出各作业单位间的位置相关图；运用人力资源管理中的相关理论来解决员工管理制度不科学，培训机制不健全等问题，从而来提高高校食堂员工的工作素质；再次运用ECRS四大原则

3、对物料采购、存贮方面的流程进行优化。研究表明，在运用了工业工程相关知识理论和解决方法后，高校食堂在提高工作效率、人员管理和物料采购等方面得到了改善，不仅提高了工作人员的工作效率，提高了食堂内部各作业单位间的联系频率，还改善了员工的管理的规章制度，提高了员工的素质水平。这不仅有助于提高学校食堂在师生心中的满意度，也增强了高校食堂在同类企业中的竞争力，为学校提高了声誉。关键词：工业工程；高校食堂；排队论；SLP；ECRS四大原则Application of Industrial Engineering in a College CanteenAbstractNow, industrial engi

4、neering has slowly entered the major modern enterprises, gradually infiltrated our lives, we rely on industrial engineering methods to help us simplify the daily complex work. In particular, various methods based on industrial engineering theory have gradually been popularized, scientific and reason

5、able use of industrial engineering methods to improve the layout of facilities in the work site, can effectively improve the links and work efficiency between the various operating units, can maximize the effectiveness of various elements of the work site, improve the work efficiency and economic be

6、nefits of major modern enterprises. However, with the university canteen becoming more and more enterprise, based on the industrial engineering related knowledge theory and industry Engineering methods have also been applied to the management of university canteens. Reduce congestion, improve the sa

7、tisfaction of teachers and students to the canteen, and enhance the competitiveness of the canteen. This paper is based on this purpose and the development of research.First of all, this paper collects and collates the domestic and foreign related research canteen management and improvement and indu

8、strial engineering related data on the basis of going to the canteen for investigation and research. And I found that there are many problems in the canteen, including the crowded queue in the canteen during the peak period, the complicated movement of the staff to cook and the students to buy food,

9、 the unreasonable layout of the facilities in the canteen, the imperfect rules and regulations of the staff management, the unscientific management of the staff, the unreasonable purchase and storage of materials and so on. Combining with the theory and method of industrial engineering, it is decide

10、d to use the knowledge of queuing theory to solve the problem of queue congestion, and never reduce the queue time for teachers and students to eat, and use the four bases ECRS improvement This principle and process program analysis to improve the staffs cooking action and students food buying proce

11、ss, improve the staffs work efficiency; use facilities planning and logistics analysis of the SLP methods to calculate the logistics relationship and non-logistics relationship between the various operating units in the canteen, comprehensive analysis, draw the location-related map; use human resour

12、ces management theory to solve the staff management system is not scientific, training mechanism is not perfect, so as to improve the quality of college canteen staff; again use ECRS four principles to optimize the material procurement, storage process. Feasibility of the final project Analysis, com

13、prehensive evaluation of the use of various methods in industrial engineering to improve the practical application of the college canteen effect. The research shows that after applying the theory and solution of industrial engineering related knowledge, the university canteen has been improved in th

14、e aspects of improving work efficiency, personnel management and material purchase, which not only improves the working efficiency of the staff, improves the contact frequency between the various operating units in the canteen, but also improves the rules and regulations of the staff management and

15、improves the quality level of the staff. This not only helps to improve the satisfaction of school canteens in the hearts of teachers and students, but also enhances the competitiveness of college canteens in similar enterprises, and improves the sound for schools reputation.Keywords: Industrial Eng

16、ineering; College Canteen; Queuing Theory; SLP;ECRS Four Principles1绪论1.1研究背景及意义1.1.1研究背景 与同类其他高校相比，北理工食堂已经具备比较完整的管理理念和管方式，但是北理工食堂在设施布置、排队方式、人员管理和物料采购、贮存等方面还存在布局不合理，动作浪费，不符合工业工程，员工管理安排不当，产出过剩，原料积压等问题。北理工食堂相对于其他高等院校来说，食品价格确实有点过高，其背后的原因是加工成本比其他同类高等院校来说也过高。对于一个学校食堂来说，不光只是饭菜的味道，还有食堂的劳动效率、生产率的水平才是衡量一个食堂质量、管理水平和竞争力强弱的关键之处。从另一个方面来看，高校食堂的优劣也是衡量一个高校在经营管理水平的一个重要