商务英语4形考问题详解.docx

1、商务英语4形考问题详解国家开发大学商务英语4形考答案第一单元一、选择填空题每题10分，共5题_? Sure, no problem. First, go see Cindy and tell her where youre going and when.选择一项：C. Can you fill me inHey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month._Youve been itching to go on a business trip for months.选

2、择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending _ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.选择一项：A. to visitB. visitingC. visitedCan you fill me _ ? I need some

3、detailed information.选择一项：A. inB. upC. out题目5题干Travellers checks are generally _ small face value.选择一项：A. atB. onC. of How would you like to go?_.选择一项：A. Ill get in touch with the railroadB. Id like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1s

4、t_? Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease _ an open return flight from Barcelona to Frankfurt.选择一项：A. paperB. textC. bookTravellers, when _ the checks, have to sign the checks in the presence of the bank or se

5、rvice clerks.选择一项：A. buyB. buyingC. to buyWe used to _ cash advances.选择一项：A. hadB. havingC. have标记题目题干_ behalf of Vancouver C&S Intl Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. ForB. OnC. InYou can download and print off the _ online.选择一项：A. fromB. formC. formalMa

6、ny of the banks and travel services in the western countries provide convenience for the travellers by issuing travellers _.选择一项：A. checksB. cashC. credit cards完形填空：选择正确答案，补全文章每题10分。How to Schedule Your Visa AppointmentPayment can be made with a UnionPay debit card or in cash. You can回答directly thro

7、ugh the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay回答or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip回答on the type of appointment for which you have registered; the deposit slip wi

8、ll indicate how much you must pay. You must print this bank回答, log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the回答, and enter the bank receipt confirmatio

9、n number into the requested field.BCACA翻译：为句子选择正确的翻译每题10分。1. Can you fill me in?回答A. 你能替代我一下吗？B. 你能为我填写吗？C. 你能向我详细介绍一下吗？二、2. Not all restaurants accept the card.回答A. 所有酒店都不承受此卡。B. 并非所有酒店都承受此卡。C. 所有酒店承受的不是此卡。3. We used to have cash advances.回答A. 我们以前是预支现金。B. 我们使用已有的现金。C. 我们习惯了预支现金。三、4. Let me know ho

10、w you like living out of a suitcase.回答A. 到时候告诉我没有旅行包你是怎么活下来的。B. 到时候告诉我你是怎么带着旅行包生活的。C. 到时候告诉我你怎么那么喜欢带着旅行包生活。5. It is very profitable for the issuing offices to finance the funds they collect by issuing travellers checks.回答A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。C. 对发行机构来说，征集资金，发

11、行旅行支票，融资等，都是有利可图的。Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.If you are intending to visit just one S

12、chengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.I

13、f you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print

14、off the form online.Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:A valid national passportEvidence showing the purpose of your trip (e.g. hotel reservations)Proof of medical insuranceA round-t

15、rip travel ticketProof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.1. This passage is mainly about回答.A. what is a Schengen visaB. who can ap

16、ply for a Schengen visaC. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application回答.A. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that parti

17、cular countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form回答.A. via your phoneB. on the InternetC. by your friends4. You are required to show the following documents EXCEPT回答.A. a round-trip travel ticketB. a valid nat

18、ional passportC. a birth certificate5. The processing time is回答per embassy.A. differentB. the sameC. similar第二单元一、选择填空题每题10分，共5题题干 The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? _.选择一项：A. Well, I wonder whether the recent layof

19、fs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. Thats the clients own problem, I guess What is the distance between the new building and your office? _.选择一项：A. It is near to the bus stopB. It is about 15 kilometersC. It is very close题干Some of the custom

20、ers plaints seem _ .选择一项：A. inacceptableB. unacceptableC. unaccepted题干Some stores even offer _ lanes for customers with 10 items or less to checkout quickly.选择一项：A. expireB. expressC. exact题干Customers often remain _ to a business that has excellent service even if their prices are high.选择一项：A. loyal

21、B. loyallyC. loyalty Hello, is that Sail Moving pany? _?选择一项：A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, Im Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for youThe customer service representative will often allow customers to ex

22、change the product they bought or return it for a full _ .选择一项：A. pensationB. repayC. refund题干_ the situation may be, make sure that you dont leave your customer with an unanswered question.选择一项：A. WhateverB. WheneverC. However题干If things have _ , the person youre talking to will want to know the re

23、asons.选择一项：A. got upB. gone wrongC. turned down What does the customers plaint say? _.选择一项：A. He says he will write us a thank-you letterB. He says he hasnt gotten back the monitor for repairsC. He wants to know whether we could give him a discountThe American idea of customer service is _ each cust

24、omer the center of attention.选择一项：A. madeB. to makeC. makeCustomers wont find store clerks sitting around _ .选择一项：A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cardsIf any of the articles are damaged during move, you may make a _ for pensation with our pany.选择一

25、项：A. requestB. demandC. claim How do you calculate the fee if we ask you to move the office furniture? _.选择一项：A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

26、Looking your customers in the eye shows that we are listening to them and hearing _ .选择一项：A. why are they sayingB. how are they sayingC. what they are saying二、阅读理解/翻译/完形填空题型随机共50分完形填空：选择正确答案，补全文章每题10分。Customer service is the service or care that a consumer receives before, during and after a purchas

27、e. Its one of the factors that e in to play when a consumer is determining buying value, the other is the quality of the product or service that is being回答.Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that exper

28、ience.Top notch service will create回答and a returning customer, which is what we all must strive for.Excellent customer service is回答to businesses today. Its a ponent that is often missing, unfortunately. How do you provide great customer service? Always make your customer a回答. Greet them in a friendl

29、y manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not回答DEACB阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配每题10分。Customer Service1. The American

30、idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答2. When customers get to a store, they are treated as honored guests. Customers dont usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find wha