酒店英语教学案.docx

1、酒店英语教学案Teaching Plan for Hotel EnglishPeriod: 2Teaching Content： Workshop 1 Unit 1 Room ReservationTeaching objectives: 1.Grasp the terms and useful phrases in making room reservations2.Use sentence patterns in working situations3.Make situational dialogues fluently4. Grasp the procedure of room res

2、ervation.Teaching focus: 1. Sentence patterns in making a room reservation2. Practice situational dialogues.Teaching difficulties: 1. To read the conversations fluently 2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching methods, situation teaching metho

3、dsTeaching procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)T: 1. The content of the course: This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of d

4、ifferent workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, i.e. key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part

5、 II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the g

6、uests.2. The assessment strategy of this course:Class participation: 10%Homework & class attendance : 10% Oral test: 40%Final exam (written): 40% Step II: Lead-in. (5 minutes)1. The teacher would invite some students to talk about the basic procedures of receiving room reservation.2. In the end, the

7、 teacher would summarize the students answers so as to give them a clearer and better understanding of the basic knowledge of reservation.GreetingsDate of arrival and departureRoom typesName and telephone numberConfirmationStep III Learn the new words and sentence patterns. (30minutes)1. The teacher

8、 would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Peace Hotel. Reservation. May I help you?2) Is there anything that I can do for you?3) What kind

9、 of room would you like? We have single rooms, double rooms, suites, deluxe suites and a presidential suite.4) Do you want a single room or a double room?5) Would you like twin beds or double beds?6) Id like to reserve a room in your hotel?7) Id like to make a reservation for a suite with both showe

10、r and bath.8) Id like a room with a view.9) We have nice rooms overlooking the sea.10) We have rooms facing south.11) Would you like a room with a bath or shower?12) How many people are there in your company?13) How long do you intend to stay?14) Are you with a company?15) For how long?16) For what

11、dates, please?17) Its for three nights, May 10th to12th.18) Hold the line, please.19) Ill check if there is a room available for those days.20) Im sorry we are booked out for that date.21) We do have a vacancy for those dates.22) The current rate is $150 per night.23) A single room is $120 per night

12、. There is also a 10%tax and a 10% service charge.24) Children under 12 are half price.25) We offer a 10% discount for group reservations.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronoun

13、cing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep IV: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunte

14、er, and then call the students numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. Step V Role play. (20minutes)1. First, the teacher would require the students to make dialog

15、ues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.2. The teacher would ask some pairs to act

16、 out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step VI Homework assignment.1.Finish Exercise II, III, IV in the textbook.2.Learn the sentence patterns by heart and practice the dialogues.3.Preview the new unit.Period: 2Content：Workshop 1 Unit

17、 2 ReceptionTeaching aims: 1. Grasp the terms and useful phrases in reception service.2. Fill in the registration form correctly.3. Use sentence patterns skillfully in working situations.4. Make situational dialogues fluently.5. Grasp the procedure of reception and learn how to fill in the registrat

18、ion form.Teaching focus: 1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1.To read the conversations fluently 2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching methods,

19、 situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in

20、.2. In the end, the teacher would summarize the students answers so as to give them a clearer and better understanding of the basic knowledge of registration.GreetingsChecking the reservation listFilling the registration formChecking the formNotice Step II Learn the new words and sentence patterns.

21、(35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Welcome to our hotel2) Good morning. This is the reception desk. May I help you?3) Ha

22、ve you made a reservation?4) In/ under whose name was the reservation?5) When did you make the reservation?6) Have you received a confirmation notice?7) I booked a room on line a week ago?8) I have booked a double room in the name of Ellen Hill.9) Have you finished the check-in procedure?10) Let me

23、look through our reservation list/record.11) thank you for waiting, sir12) Yes, we do have a reservation for you.13) Sorry, we dont have a record of your reservation.14) Would you please show me your passport and visa?15) I need your ID card for just a moment?16) Would you mind filling in this form

24、and paying $100 in advance?17) Would you please fill in the registration form?18) Please sign the registration form.19) This is the receipt for paying in advance. Please keep it.20) You forgot to put your department date.21) Here is your card, Madam. Your room number is 221222) Im glad that well be

25、able to accept your extension request, but Im afraid that it will be necessary for us to ask you to change rooms for the last two nights.23) Sorry, we have no rooms available. But I can refer you to Gold Port Hotel, where they may have a room.24) Would you like to get in touch with somewhere else fo

26、r you?25) Not at all. Im always at your service.26) I hope you will enjoy your stay here.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask th

27、e students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students numbers)2. Do som

28、e explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation.

29、 The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.2. The teac

30、her would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step V Homework assignment4.Finish Exercise II, III, IV in the textbook.5.Learn the sentence patterns by heart and practice the dialogues.6.Preview the new unit.Per

31、iod: 2Teaching Content：Workshop 1Unit 3 Bell ServiceTeaching objectives: 1. Master the terms and useful phrases in bell service.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about bell service.Teaching focus: 1. Sentence patte

32、rns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently 2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and dis