备战高考英语书面表达万能模板08投诉信.docx

1、备战高考英语书面表达万能模板08投诉信08投诉信Dear _, I am _（自我介绍）. I feel bad to trouble you but I am afraid that I have to make a complaint about _. The reason for my dissatisfaction is _（总体介绍）. In the first place, _（抱怨的第一个方面）. In addition, _（抱怨的第二个方面）. Under these circumstances, I find it _（感觉）to_（抱怨的方面给你带来的后果）. I app

2、reciate it very much if you could _（提出建议和请求）, preferably _（进一步的要求）, and I would like to have this matter settled by _（设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.1. 写作方法首段：注意客观、礼貌a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。a. 详细说明情况，中肯

3、地提出问题；b. 提出改进建议，表明希望如何解决；c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；b. 有时可就问题的解决限定时间；c. 对有关人员的努力表示感谢；d. 希望尽快得到满意答复。 2. 写作流程图提出抱怨并表示遗憾阐述问题发生的经过指出问题引起的后果提出批评及处理的意见或敦促对方采取措施第一部分：提出抱怨并表示遗憾套语：(1) 很抱歉打扰您，但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have

4、 to make a serious complaint.(2) 我很遗憾地告诉你投诉有关的事由。 I am sorry to tell you that there should be reasons to complain about (3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now.第二部分：说明投诉问题、后果，并提出合理建议。1. In the first place, the food is too salty and the water isn

5、t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in y

6、our shop, but there seems to be something wrong with it. When its washed, it fades in colour. Now I cant wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished

7、 because the hole was obvious and I didnt think you should neglect this deficiency（缺陷）.它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。4. I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。5. Now this problem keeps worrying me.现在这个问题一直在困扰我。6. To imp

8、rove the situation, you can take the following measures.为了改善状况，你们可以采取下面的措施。7. Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？8. I insist you change a new one for me or give me a refund（退款）.我坚持你们给我换件新的或者给我退款。9. How shall I send this scarf back to you?我怎么把这条围巾寄还给你？第三部分：提出批评及处理的意见或敦促

9、对方采取措施 套语：(1) 我认为是你认识到的时候了。I think its high time that you realized (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about t

10、he situation, I will be forced to take legal action.(4) 坦率地说，我不再准备忍受这种状况。Frankly, I am not prepared to put up with the situation any more.(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.（6）期待着你早日

11、答复。Im looking forward to your early reply.典例 假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.投诉内容；2.要求重新邮寄或退款；3.询问应由谁承担邮寄费用。注意:1.书信内容包括以上要点；2.词数100左右(书信格式已给出，不计入总词数)；3.可适当增加细节，以使行文连贯。Dear Sir or Madam,Im writing to complain about the jacket which I bought from your website. This mor

12、ning I received the jacket on time, but_I am looking forward to your early reply.Yours sincerely,Li Hua【写作指导】这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。Writting1假如你是Jim，现在在英国留学，你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校负责人写一封投诉信。投诉内容如下：1.校车不到站停

13、车；2.不按时发车。注意:1.说理充分，客观礼貌；2.词数100左右。_【范文Dear Sir/Madam, Im writing to inform you of the complaints students have been making about the school buses.The drivers of some of the buses often do not stop directly at the bus stops, but twenty or thirty meters before or after them. We then have to run all t

14、hat way to catch the buses, which is both tiring and stressful. Whats more, the buses dont arrive on time. I often hear students complaining angrily about this when theyre late for school.Im sure you must be concerned about this, and I hope youll give solutions to those problems, since you want the

15、students to have a good impression of our school.Yours sincerely,JimWriting 2假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。信件要点包括：1.陈述写信原因；2投诉内容：(1)航班延误了7小时；(2)登机后的不愉快经历；(3)托运的行李箱被损坏。3提出你的要求。参考词汇：托运行李：check-in Luggage注意：1词数100左右。2可以适当增加细节，以使行文连贯。Dear Sir or Mada

16、m:_Sincerely,Li Hua【范文】 Dear Sir or Madam:My name is Li Hua. Im writing this letter to tell you my terrible flight experience on BA793 0n April 3rd.2012.The first trouble started when the flight was listed as Delayed. For what seemed an eternity we were stuck at the airport and no one came to offer

17、us any explanation. Seven hours later, when all the passengers finally got on board the plane, we were told that we had to keep on waiting for another hour due to the bad weather! If we had been informed earlier, we would have chosen to stay in the waiting room, What was worse, upon my arrival, I fo

18、und my check-in suitcase which was newly bought out of shape, and its handle was broken!Im looking forward to an explanation about this unpleasant experience and I strongly suggest that your company do something to provide quality service to the fliers.Sincerely,Li HuaWriting 3假设你是Andrew，于2017年10月7日

19、在购书网站上购买了The Call of The Wild一书。今天收到后发现：1. 书籍有缺页，封面破损；2. 递送超时一周。请就此事给写一封投诉信，并提出你对该网站改进服务的建议。_【范文】To whom it may concern,My name is Andrew. I feel bad to trouble you but I have to make a complaint about the unpleasant online shopping experience on the lovereading. Com, which used to be my most reliab

20、le e-bookstore.On 7th April, 2017, I bought the novel THE CALL OF THE WILD on the website. Unexpectedly, it was one week later when the book was delivered. Whats more, when I opened the parcel, I found several pages of the book missing. You can probably imagine how disappointed I was at that moment.

21、I do hope that there will be a replacement as soon as possible and I can receive it on time. Above all, good service leads to booming business. I believe you will take my case seriously and I am looking forward to your reply.Yours,AndrewWriting 4假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根

22、据下列要点，给该公司经理写封投诉信。【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。【要求】希望公司尽快给予答复： 或调换产品，或负责退款。Dear manager,Im writing to you for the camera I bought last month while I was travelling in your country._Thank you for your consideration.Sincerely yoursLi TaoWriting 5假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但

23、是你发现收到的商品存在以下问题：1.订购的播放器内存是64GB，而收到的播放器内存是32GB；2.订购的播放器是蓝色的，而收到的是黑色的；3.播放器的包装盒已损坏。请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。注意：信的开头和结尾已经给出，不计入总词数。参考词汇：内存 RAMDear Sir or Madam,I am Li Hua, a consumer from China. I am writing to complain about your poor service. _Yours,Li Hua【范文】Dear Sir or Madam,I am

24、 Li Hua, a consumer from China. I am writing to complain about your poor service.Two weeks ago, I placed an order via the Internet for an iPod touch whose color is blue and its RAM is 64GB. However, when I received the package from your company yesterday, I found something had gone wrong. First, the player I got was not